Good people, had a great overall experience and the guy inside was very knowledgeable in n all…read moreproducts I had asked about

The owner Ravi is very nice and always seems to remember me. He also has the store open a lot which…read moreis great for a small town early in the morning and later at night than most. I live in New Milford and specifically come for Kratom which is not sold in the New Milford smoke shop or anywhere in New Milford as far as I can tell. Yes the place is kinda messy with product everywhere but he seems to have everything and although I don't vape I smoke cigarettes people who come in to get their vape equipment seems quite happy with his store and selection, definitely worth it to check it out.

I'm from California and was visiting friends in Danbury when I decided to stock up on a few cigars…read more This shop looked right--and it absolutely was. Their large humidor is impressively stocked with a wide variety of brands, and I was able to find several I had read about and wanted to try. The young lady behind the counter was very friendly, courteous, and offered help with my selections. Prices were reasonable (especially compared to California), which was the icing on the cake. When I got home and lit one up, it was perfectly humidified and burned evenly. I highly recommend this clean, well-stocked cigar shop. I'll definitely be returning whenever I'm back in my hometown of Danbury. --Mike Ross

A++!!! There are a few cigar stores in my neighborhood but this is easily my new favorite. The…read morehumidor is quite big. Staff is friendly and helpful. Definitely not snooty or elitist like another nearby store. I'll go the extra mile from here on out. SHS will recommend their staff picks if you are feeling adventurous. I will most certainly be back next time I get paid, boyeeeee. Now all that aside, I'm surprised there's not more reviews for this spot. IN FACT, there's one super-legit review from a guy named Johnny A that's swept under the Yelp rug. WTF Yelp, how do you decide what makes the cut and what doesn't?

Great service! This Westchester NY gem has it all. Top selection of your favorite cigar brands!…read moreThis cigar lounge will not disappoint, bring your favorite beverage and friends , enjoy the comfy seats and warm atmosphere!

Nice selection of cigars that are well maintained! The prices are reasonable. The manager and the…read morewoman who run the retail store and lounge are very knowledgeable about cigars and very nice! The lounge is primarily for members, yet they welcome the public access to the lounge for a nominal fee until the retail store closes, which I suggest that you get there early enough before they close. It's a really nice place and very well kept!

Poor customer service by very rude red headed manager, sat down instead of ringing me up while I…read morewas standing out the counter.

I had been a loyal customer for over 4 yrs. Every 3-4 wks I would spend over 60$. One large tin and…read more12 pks of rolling papers. I have smoked Stokkebye Danish Export for over 15yrs. Well last week I bought my usual and when I opened the tin the tobacco was bad, smelled like ammonia and fermented. I called the shop and went in to exchange it, at first he said he couldn't smell anything wrong, the other guy looked and said yes it was bad so we exchanged the cans but the first guy said if it happened again he would not honor an exchange. What?!!!! Now to begin with I don't think this thing happens often. it never happened to me in all these yrs but if I sell something and it's rotten i would always make good to my customer. even the guy working with him was kinda surprised. well you lost a loyal customer.

I was pleasantly surprised coming in here. Located in the former Bed Bath and Beyond. Plenty of…read moreparking. Carts available in the coral. Store was gutted and remodeled so it looks brand new. Staff were very friendly and helpful. Multiple people checked if I needed help as I walked around. Boar's Head cheeses available in front for paring. Cigar room in one part of the store, classroom and event room on the opposite side of the store. Will definitely be coming back.

It seems like 4:5 cigars that I buy from there are wrapped way too tightly. Either that or they are…read morenot properly humidified. I can't figure it out but it surely must be the latter. There's just no way that so many cigars can be improperly rolled. After a few draws they get a hard cap on them that no amount of struggling with a lighter will get rid of. Of course, no one accepts cigars as a return when it's so easy to say, "it's the way you smoke them." Really? I am tired of wasting money here and will not be going back to them any time soon.

My favorite place to get my tobacco needs, cheapest prices in the area. Tried other tobacco stores…read morein the area and they are just way to expensive and the customer service at other tobacco stores in the area are very rude, but here at stogies I'm treated with respect and feel very comfortable

There service is the most outstanding service I've experienced. Thank you cloud house2read more

I walked into Cloud House with cash to burn. The two boys behind the counter were incredibly rude…read more I was curious about a product. When i asked about the cost, I was told to look underneath the product. It was on a glass shelf, one shelf up from floor. I would have had to literally lay on the floor. The boys were no more than 5 feet away, and the store was empty . I purchased it anyway. I needed a lighter. They were in a box with a large selection. I had no choice but to move 1 or 2 to reach the one I wanted. I was rudely told to " stop touching everything. I looked at the worker, and using his hands, tried to explain to me how to NOT touch the box of lighters that were jammed in the box. I can't believe the unbelievably rude staff and how they spoke to me. Never again.

This is my go to place for everything! Staff is kind and welcoming, helpful and always a great…read moreconversation! I recommend this place to everyone. My only place I get juul pods and carts! A local gem

Great smoke shop, there is something for everyone. Bongs,…read morecigars, tabacco, gummies, hookahs, keaton, vapes (BLNG, Hyde, Cali & more)

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

Horribke service, they sell faulty products then argue and try and deny refund, right after you…read morebought it, had to threaten calling police.. still owed money