They are fabulous there They are knowledgeable and very…read morehelpful They always know exactly what I need

Robert did a great job helping me get exactly what I needed. I've been looking for this type of…read morestore and service, and now I can stop looking. I appreciate the guidance and will continue coming to this store in the future. Thanks! Marti

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

Horribke service, they sell faulty products then argue and try and deny refund, right after you…read morebought it, had to threaten calling police.. still owed money

This place has a very Knowledgeable staff, they very friendly & great selection!!!!!!!!!!read more

large selection of mediocre goods, if your a smoker and go in there you'll understand. terrible…read morecustomer service waited 5 minutes to be approached by an a employee to help me purchase what I needed. average smoke shop you go to if you have no where else

I had a horrible experience here on my recent visit and will not be returning…read more The first thing I noticed when I walked in was that the entire warehouse feels like a fire hazard. There is far too much inventory crammed into the space, stacked in a way that looks unsafe. That immediately stood out. I had been here once before about three years ago, and at that time the owner was pleasant. Unfortunately, this visit was completely different. I asked for The Judge by My Father, one of my favorite cigars. As the owner brought it to the counter, I politely asked to hold it. I very gently squeezed the cigar to check for freshness, which is common practice in cigar culture. Instead of explaining his policy or engaging in conversation, he snatched it out of my hand and snapped, "We don't do that here." I explained I was only checking if it was fresh, but he became defensive and confrontational. At the counter, he made a comment along the lines of "we don't do that s*** here," and implied that because he has so much inventory, his cigars couldn't possibly be stale. My perspective is the opposite, if you're sitting on that much product, freshness isn't guaranteed. Large amounts of inventory don't necessarily mean high turnover. Rather than using that moment to educate me as a customer, he chose to escalate the situation. He stared at me for about 20 seconds as if we were in some kind of standoff. I told him to just cash me out. Then he asked for my ID, made a sarcastic remark, and processed the sale. To make matters worse, I watched him engage the couple before me and offer them his loyalty "stamp program." He never offered it to me, which only reinforced the poor treatment I received. The bottom line is that cigars are about more than the product, they're about people, community, and the experience. You can have the best cigars in the world, but if you don't treat customers with respect, the business won't thrive. Owners who operate with this kind of arrogance eventually see their shops close down or pass away with them, because the next generation doesn't want to inherit that type of reputation. I spend roughly $1,000 a month on cigars. I'm glad I found out now that this is not the kind of place I'd want to be a regular customer at. In the end, he got his $14 for that cigar, but he lost any future business from me. Unless there's new management or a dramatic change in customer service, I will not be back.

I learned of this brick and mortar small business from an online shopping pipe smokers forum. I…read moretook the 40 minute drive and arrived at the shop in Danbury, CT to check out his pipes and tobacco selection. What a great experience!!! The owner warmly greeted me and he took the time to show me his items for sale - I ended finding a very rare sought after a Peterson Christmas pipe from 2014 !!! Simply amazing! I was super excited!! The price of 139$ was WELL below what he could have sold it on eBay for . Definitely going to treasure this. He also carried nice selection of curated tinned pipe tobacco. His prices were reasonable ! I could have easily spent hours in there with the friendly staff checking out the selection. I bought the pipe, several tins and accessories- I am 100% going to make the trip a few times a month to patronize this shop. It's sad that shops and tobacconist like this are rare these days ! I can't wait to go back ! Thank you JP

I came in last week a worried, frantic mess because I broke my sister's bong. This place has so…read moremuch variety of everything. I worked with Scott and he was a lifesaver! He tried to see if there was anything salvageable but I truly wrecked it. He was super helpful and provided an excellent, near-identical replacement. I know there are plenty of shops popping up all over but hands down, this is the place to go to. Thanks again Scott!

From the owner: Danbury, CT Tobacco Outletread more

It's alright. Connecticut should have never legalized recreational because of the awful prices and…read moreregulations. Its not a great dispo but not an absolutely terrible one either. The good: sales and loyalty programs give you the opportunity to pay less than full price. Each time I went i had decent customer service. Maybe this is because I know what I want. The bad: not so great selection. Ct pharma, AGL, theraplant, and curaleaf are awful legal ct weed. Vapes are too harsh and the bud is either sahara dry or moldy. The only brand i like is affinity grow. If there is anything I want from that brand I'll go and use the coupons. The ugly: the jacked prices, lousy location, parking and other weird customers. I witnessed an argument with a customer who didn't want to use the kiosk and was trying to order like it was a McDonald's. If you want quality and inexpensive stuff, take the 1.5hr drive to great barrington, Massachusetts. Otherwise this is just okay.

I like this weed outlet. Stock is pretty good and the staff is better. Every person takes the time…read moreto answer questions, seems to know the stock reasonably well, and is quick with suggestions. One person was brave enough to respond "I don't know, I'll ask...", a bit of honesty that's rare in any dispensary. My problems tend to be with the State of Connecticut. Can't get a medical card without a local address (I live a few hundred feet inside the NY line) and can't use my NY medical card because, because, because... Who know, it's just because. Without a medical card, prices are higher than necessary, quantities are limited, and strengths are watered down, all for "recreational use" only. What a waste of a perfectly good dispensary. But they're very nearby, a few hundred feet from Trader Joe's, and do have a few good (if overpriced) strains. So I'm a reluctantly loyal customer. If you have a Connecticut medical card, run here; you'll love it. No card, suck it up and suffer the 2nd class designation for some great strains.

Standard head shop with a nice laid back vibe. The people who work there are genuinely friendly and…read morehelpful if you have a question. Bought many pieces there, almost all chameleon glass and very pleased with the quality. Parking is ok and it's exterior is non descriptive. Will continue to go back a good head shop in Danbury.

Great merchandise and good prices, very cool helpful staff. Ideal local place for all your schmokin…read moreneeds.

THEY NEVER OPEN THE SAME TIME EVER! NEVER once has anyone…read morebeen there before 8:00 to ensure the business is open at 8:00 as the and websit sat it does! 8:15 currently NOT a soul in sight??? In any real job if you show up late seven days a week you're fired

THEY DO NOT OPEN AT 8:00 19 different attempts to stop…read morethere before work anywhere from 8:05-8:27 and still not a single employee was at this business. They are falsely advertising a 8:00 open