Standard head shop with a nice laid back vibe. The people who work there are genuinely friendly and…read morehelpful if you have a question. Bought many pieces there, almost all chameleon glass and very pleased with the quality. Parking is ok and it's exterior is non descriptive. Will continue to go back a good head shop in Danbury.

Great merchandise and good prices, very cool helpful staff. Ideal local place for all your schmokin…read moreneeds.

They are fabulous there They are knowledgeable and very…read morehelpful They always know exactly what I need

Robert did a great job helping me get exactly what I needed. I've been looking for this type of…read morestore and service, and now I can stop looking. I appreciate the guidance and will continue coming to this store in the future. Thanks! Marti

I came in last week a worried, frantic mess because I broke my sister's bong. This place has so…read moremuch variety of everything. I worked with Scott and he was a lifesaver! He tried to see if there was anything salvageable but I truly wrecked it. He was super helpful and provided an excellent, near-identical replacement. I know there are plenty of shops popping up all over but hands down, this is the place to go to. Thanks again Scott!

From the owner: Danbury, CT Tobacco Outletread more

I had a horrible experience here on my recent visit and will not be returning…read more The first thing I noticed when I walked in was that the entire warehouse feels like a fire hazard. There is far too much inventory crammed into the space, stacked in a way that looks unsafe. That immediately stood out. I had been here once before about three years ago, and at that time the owner was pleasant. Unfortunately, this visit was completely different. I asked for The Judge by My Father, one of my favorite cigars. As the owner brought it to the counter, I politely asked to hold it. I very gently squeezed the cigar to check for freshness, which is common practice in cigar culture. Instead of explaining his policy or engaging in conversation, he snatched it out of my hand and snapped, "We don't do that here." I explained I was only checking if it was fresh, but he became defensive and confrontational. At the counter, he made a comment along the lines of "we don't do that s*** here," and implied that because he has so much inventory, his cigars couldn't possibly be stale. My perspective is the opposite, if you're sitting on that much product, freshness isn't guaranteed. Large amounts of inventory don't necessarily mean high turnover. Rather than using that moment to educate me as a customer, he chose to escalate the situation. He stared at me for about 20 seconds as if we were in some kind of standoff. I told him to just cash me out. Then he asked for my ID, made a sarcastic remark, and processed the sale. To make matters worse, I watched him engage the couple before me and offer them his loyalty "stamp program." He never offered it to me, which only reinforced the poor treatment I received. The bottom line is that cigars are about more than the product, they're about people, community, and the experience. You can have the best cigars in the world, but if you don't treat customers with respect, the business won't thrive. Owners who operate with this kind of arrogance eventually see their shops close down or pass away with them, because the next generation doesn't want to inherit that type of reputation. I spend roughly $1,000 a month on cigars. I'm glad I found out now that this is not the kind of place I'd want to be a regular customer at. In the end, he got his $14 for that cigar, but he lost any future business from me. Unless there's new management or a dramatic change in customer service, I will not be back.

I learned of this brick and mortar small business from an online shopping pipe smokers forum. I…read moretook the 40 minute drive and arrived at the shop in Danbury, CT to check out his pipes and tobacco selection. What a great experience!!! The owner warmly greeted me and he took the time to show me his items for sale - I ended finding a very rare sought after a Peterson Christmas pipe from 2014 !!! Simply amazing! I was super excited!! The price of 139$ was WELL below what he could have sold it on eBay for . Definitely going to treasure this. He also carried nice selection of curated tinned pipe tobacco. His prices were reasonable ! I could have easily spent hours in there with the friendly staff checking out the selection. I bought the pipe, several tins and accessories- I am 100% going to make the trip a few times a month to patronize this shop. It's sad that shops and tobacconist like this are rare these days ! I can't wait to go back ! Thank you JP

There service is the most outstanding service I've experienced. Thank you cloud house2read more

I walked into Cloud House with cash to burn. The two boys behind the counter were incredibly rude…read more I was curious about a product. When i asked about the cost, I was told to look underneath the product. It was on a glass shelf, one shelf up from floor. I would have had to literally lay on the floor. The boys were no more than 5 feet away, and the store was empty . I purchased it anyway. I needed a lighter. They were in a box with a large selection. I had no choice but to move 1 or 2 to reach the one I wanted. I was rudely told to " stop touching everything. I looked at the worker, and using his hands, tried to explain to me how to NOT touch the box of lighters that were jammed in the box. I can't believe the unbelievably rude staff and how they spoke to me. Never again.

Poor customer service by very rude red headed manager, sat down instead of ringing me up while I…read morewas standing out the counter.

I had been a loyal customer for over 4 yrs. Every 3-4 wks I would spend over 60$. One large tin and…read more12 pks of rolling papers. I have smoked Stokkebye Danish Export for over 15yrs. Well last week I bought my usual and when I opened the tin the tobacco was bad, smelled like ammonia and fermented. I called the shop and went in to exchange it, at first he said he couldn't smell anything wrong, the other guy looked and said yes it was bad so we exchanged the cans but the first guy said if it happened again he would not honor an exchange. What?!!!! Now to begin with I don't think this thing happens often. it never happened to me in all these yrs but if I sell something and it's rotten i would always make good to my customer. even the guy working with him was kinda surprised. well you lost a loyal customer.

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

Horribke service, they sell faulty products then argue and try and deny refund, right after you…read morebought it, had to threaten calling police.. still owed money

This shop has a variety of amazing products. It's always a pleasure to go in. Christina is always…read moreso sweet, knowledgeable and treats you as a friend. The prices are reasonable and if you sign up for their rewards you can get free stuff from lighters to edibles and pre-rolls. The shop has a variety of food, drinks and candles too. Def check it out if you're in the Danbury area.

Probably the worst experience customer service wise I ever had. I asked older women if she had a…read moreproduct I had purchased their a few months ago. Her response was as if I called her every name in the book. Place is clean and nice but the people running it don't know to deal with customers. What an attitude in this lady!

Excellent service, knowledgeable staff and a huge selection. Such a cool place! It's als a great…read moreexample of a small business success!

Terrible, drove half an hour to come to this store at 7pm after a long day at work and there's a…read moresign that say they left and are closed temporarily, absolutely ridiculous!