I should have read the reviews, no refund(or credit) if your flight is delayed. Not reliable stick with Lyft/Uber

My son has been taking Official Shuttle on a regular basis from Winston-Salem to Charlotte airport and back since the fall of 2016. The service has been consistently good and very professional--with overall excellent drivers and great customer service. (Much safer than an Uber!) The price has gone up since they now provide door-to-door service as opposed to pick up/dropoff at Hanes Mall, but you do get what you pay for! It's worth noting that the price is still lower than the service recommended via the WFU website, and he has never had to wait more than 30 minutes for pickup at Charlotte (WFU's recommended service tells you to wait an hour or more.). All in all, a great service that I highly recommend. read more

They make you prepay & they don't refund you if your flight is delayed or canceled last minute. Their policy is 24hr notice regardless what happens to your flight. read more

DO NOT USE THIS SERVICE!!!! I prebooked a ride for my daughter for the Christmas holiday from the CLT to GSO airport. Unfortunately she missed her connection to Charlotte due to flight delays on her first leg. I thought she would be okay since the shuttle I booked left CLT at 6:30pm and there was another shuttle option at 10pm. When I called to get her on the 10pm shuttle, I was told that they decided not to run the 10pm shuttle and the next shuttle wouldn't leave until 7:30am. My only other option was to pay another $50 for the "door-to-door" transport. NOT!!!! This was my first time trying this service. Needless to say, I WILL NOT BE USING IT EVER AGAIN!!!!!!! I just threw $45 down the drain. read more

I have used this service twice - once from home to CLT and once from CLT home. Both times the drivers were on time and drove safely. One problem is that because they are not running your credit card when they drive you (you pre-pay_, you have to call the main number and ask Larry to add a tip to your cc and then have him give it to the drivers. I recommend calling and telling the driver how much tip you are adding to be sure they get the right amount. Or, better yet, carry cash. I rarely carry cash, so I called to add tips. In the future, I'll remember to carry cash. read more

I had a great experience with my round-trip shuttle from Charlotte to Winston-Salem, NC. My flight was ~1 hr late getting in to Charlotte, so I was ~20 minutes late for my shuttle. In a panic, I called their service center. The shuttle was on the way (really bad weather in the area), and they were very polite when I called back 2 more times trying to figure out where to find their shuttle (their directions were good; I was just worried about missing it.) The driver was very courteous and helped with my bag, and the van was clean and spacious. My return trip was even better. My driver was there early, gave me an adapter to help charge my iPhone (I didn't have a car charger), and gave me some gum for the flight. Overall, I was really impressed. The shuttle was convenient and because I pre-entered all the info (times, addresses, flights), the whole experience was really smooth. It was a great option for me since I didn't have a car and was cheaper than Uber. Would definitely do this again in the future and recommend to anyone in a similar situation! read more

I prebooked for a ride from Charlotte airport to Hanes Mall. I was given 2 separate areas for pick up in 2 different emails. One stated to wait in zone A, the other Zone B, therefore I walked back and forth for 35 mins (I was there 30 mins early). I called 5 minutes after the supposed pick up time for an update and was notified that the shuttle had left 10 mins prior (5 mins early) since I had "not called to let them know" I was ready for pick up. Nowhere in the email does it state this should be done, and my brother earlier that day had used the service and didn't call ahead. This was the last pick up of the day, and therefore I had to have my older mother drive 2 hrs at night to come get me (which would be why I booked the service in the first place). And to make things worse, this was after being awake for 26 hrs due to international flight. I will never use this service again or recommend it to any friends or family. read more