This is the first Costco I bought a membership for. Then one was built closer to where I was…read moreliving. We have been to Costcos all over the U.S. and Canada. We recently moved to the northern part of WI and closest Costco is 2.5 hrs away. We bought a membership to Sam's Club only an hour away but after shopping there a couple of times we elected to travel to Costco and make a day of it. But, now we are heading to FL for 4 months and no Costco. . I value and trust Costco and their deli foods taste better than Sam's also. We had to return some recalled Carrots and lucky for us we did not have a line to wait in. We did self check out as we only had 4 items. Busy store but we were able to get in and out fairly quick.

They got rid of the Kirkland Red blend wine! So many were looking for it when I was there today!…read moreWhy get rid of it, I love it , and so does my family . Bring it back please! The reason I went there today! I live out of town,,

Terrible customer service. I was expecting to pick up a grill in the box. I asked for a discount…read morefor the floor model and they said no. The grill was assembled and all the pieces were over tightened. The item would not fit in my car and they insisted I leave it at the store. They could NOT refund my money. No manager available. Luckily a friendly bystander helped haul it to my home. This was my first ever purchase from ACE and honestly I'll probably just stick to buying from Menards.

Ace hardware in Cottage Grove is definitely my place to go for a locally owned small business! Very…read morehelpful and they seemed to have homeowner repair parts and helpful hints that I could not get at the local big box stores! Being a rewards member actually works here!

Been a customer for 4 years. Very disappointed with where their service has gone. Emailed a week…read moreago about confirming a design for a plaque I order every year, got sent the wrong one, and then got ghosted -- even after multiple follow-ups on different days -- when asking if they could update it. Called their office after the unsuccessful follow-ups, and their response was "Did they not send it to you?". Claimed they would get right on it and they still didn't. Called again 2 days later and they *finally* got to it later that day. Upon pickup, the award was made on completely different and more expensive material than we had ordered in the past. Seemed like they scrambled to get this together. Going elsewhere for future purchases.

This place does great work but has the strangest pricing system. There is an $18 minimum. One…read moreplate to engrave costs $18. That is strange but they do good work. The bigger problem is that they are not upfront about costs. Thought it was going to cost $20 but then it cost $40. No call, no heads up. When I asked about this, they said I should have done it differently. Had I known, I would have. Great work, not such good customer respect.

When I moved I needed to replace the glass in one of my large framed pictures. U-Frame-It cut the…read moreglass perfectly while I waited. So when a different picture accidentally fell off a wall I went back to have the glass cut and replaced. Again, they were fast and reasonable. I highly recommend U-Frame-It for your framing needs. They really know what they're doing!

Had a great experience with Jon! He was very knowledgeable and helpful in picking out the frame and…read morematting for my special Christmas gift to my mother. He took special care with my great grandmothers recipe when framing it. I was very impressed with the wonderful customer service and the speed with which my frame was complete (less than 2 days). I'd recommend Jon and U-Frame-It to anyone who is looking for a warm experience! Thanks again!

Such a nice store with so many options. Whether decorating your home, being creative or finding a…read morespecial gift. It's all here in this one store that is kept clean and organized.

Really great amount of n scale at reasonable price. From Pa. but purchased large amount while…read morehere. Got business card. Will be ordering more on line

Very easy in and out here. Friendly workers that were very helpful. Pretty good hardware store.read more

In this era of big box hardware stores, I really appreciate this locally-owned and operated store…read morenearby. While the store looks small from the outside, its inventory of products is surprisingly robust, allowing me to avoid the aggravation of shopping at the Madison Home Depot. While their prices are slightly higher, I save time and gas money by shopping locally. What I like most about the Waunakee Ace is the friendly and knowledgeable staff. I never have to search for an associate or wait helplessly at the help desk. Whether I need a certain type of wall hangers, the best paint option to touch up the bathroom wall or the right type of putty to repair a traditional plaster wall, the staff here patiently advises me on the pros and cons of each option. They make my trips to the hardware store soooo much faster and easier than any visit to a big box store. Other things I like: * Finding a good parking spot is always a breeze. * The Ace Rewards card offers rebates in the form of coupons based on how much you spend there. Even with my sporadic purchase history, I've received at least $50 of free stuff over the past couple of years.

I just received terrible service from one of your employees at the Stoughton store (10:30a on…read moreSunday, January 18). I didn't get his name, but he just told me that it was "not his job to know everything about the store". This was in response to my question asking what the January 25 percent discount applied to. This young man was on his phone, it seems that I irritated him, by interrupting his texts. I quickly left the store before I said more than, "it is your job to know about pricing and, have a better day." We've been loyal to Stoughton lumber, for the last 15 years. I've never had service this bad here.

Went in a silly idea of building our own deck.... Walked out feeling confident to do so strictly…read morebecause of the outstanding customer service from Anthony Gomez! His knowledge (and patience with all of our questions) was remarkable. He never pushed us one way or another on what to buy, just gave expert advise and a few tips along the way. In a time when we have run into struggling customer service wherever we go... this was an amazing experience. Kudos to Anthony and all the staff at Stoughton Lumber! You now have 2 additional customers for life!

Michelle and team exceeded our expectations by taking on our unique request with enthusiasm and…read moreexpertise. Their communication was prompt and professional, and their deep knowledge was evident throughout the process. We were absolutely thrilled when our package arrived. Exceptional service--highly recommend! If we could give more than five stars, we would! +

After reading the positive reviews listed here we called Monroe Street Framing looking for…read moreassistance in mounting a . Initially I spoke with Jeremy who lived up to everything that the reviews indicated the staff with Monroe Street Framing would be. He was knowledgeable, pleasant and extremely helpful. Our experience with Jeremy was everything that we would have expected from the reviews. Jeremy helped us to come up with a solution to wall mount a small hand-made quilt. The agreement was that we would pay for and pick up the foam core two weeks later (we were leaving for a trip). Upon returning from our trip I again called the shop and spoke with a woman who was unable to find our order and insisted that they did not take the order and would not have been able to fill such an order. I called again and spoke with the owner Dave. I explained what had happened and initially he was pleasant and again helpful. He confirmed that they would in fact be able to provide a piece of foam core in the size that we had requested. When he realized that all we had ordered was the foam core his attitude became extremely negative and hostile and his willingness to work with us was non-existent. He explained that they were a "full service" framing shop and that there was no financial benefit for them to sell us the foam core and he was unwilling to do so. I tried to explain that we had been told that this was an option per Jeremy. Dave responded, "I don't know what he told you, but I am the boss and I am not going to do this...try finding it on on-line if you can. Good luck." We were very disappointed with his response and attitude. While we may have only been looking for a piece of foam core this time, "owner" Dave seems to have missed the point of customer service and the benefit of a return customer. We will never consider going back to Monroe Street Framing for any other project, nor will we recommend the shop to friends and family. It seems clear from the treatment that we received from Dave that they do not feel the need to encourage new business. Apparently our business was beneath them. We wish them luck. Within 15 minutes of talking to Dave I called a local sign company, Budget Signs, who agreed to sell us a piece of foam core immediately. No waiting, no hassle and no dismissive, negative attitude. Thank you Budget Signs!