I accidentally used the wrong credit card to pay for my purchase. The clerk told me he couldn't do anything about it. When I suggested he do a return and then re-charge the order he told me that I would lose the store credits I had on my purchase. I only had two items and a return would have been easy however I didn't want to lose my credits. read more

Great selection. A little pricey. And,tThey are always so ungodly slow at the cash registers.

I am (was) an Office Max Rewards customer. I received an email offering me a 30% discount and free shipping on all printer ink and toner orders. I spent an hour trying to get my order to give me the discount without success. As I needed the ink, I decided I had no choice but to make the purchase without the coupon. I had wasted too much time and I couldn't go to another vendor and get it delivered on time. I will never use Office Max as a vendor again. If someone doesn't stand by their word, find someone else to do business with. read more

Office supply stores are a dying breed. Sometimes it's nice to walk in and browse a selection. I was visiting with my mom and she needed a new all-in-one printer. We checked another big-box store and they had what we wanted, but were out of stock. We headed south a couple buildings and found they had the same printer for $10 less and plenty in stock. Boom, done. The sales guy suggested we get ink, too. I figured it was a sales pitch, but you do get 10% off ink when buying a printer, and he also snagged us a bonus pack that saved us a couple more bucks. Nice. She's going to use the ink, so might as well stock up. I've been here a couple times before and I get good service. It's hard to complain about this store. read more

If I could give zero stars, I would!! AWFUL customer service!!! I sent a print order in by email ($70 worth of printing) and had a 15% or 20% off coupon. When I got there, I was told I couldn't use it and there was nothing he could do about it. TOTAL BS. My order was for a children's/patient's charity that makes and donates blankets to children/adults in the hospital. All of our money is donated and there isn't much of it to go around. We rely on small things like coupons to help us get the things we need so we can give to those who are less fortunate then we are. I will take all of my future printing needs somewhere else!! read more

Does what it says on the label. Nothing particularly unique, but a solid office store.

I shopped the Office Max at West Towne Way in Madison in June 2014 and had a great experience. The customer service was outstanding--especially from sales associate Randy, who made some good suggestions for me as I was preparing for an upcoming move. The two other sales clerks in the store were also very friendly and offered their assistance. I have always had a good shopping experience at the various Office Max stores I have visited. I would like to add that the customer service experience at Office Max West Towne far outshines a competitor stores (we'll call them 'O.D.') in Madison, where I had a horrible experience. I will continue to give Office Max my business! read more