I purchased the Townsend Series U-Shaped Executive Desk for $7,595.00. The pull-out draw was damaged and Madison Liquidators states that there is nothing they can do about it. I wanted a replacement drawer, but they stated that the mfg. cannot supply that (even though I was willing to pay for it). I tried to review the item on their website, but apparently they don't allow negative reviews of their products. read more

See all

I spent 4 months looking at new office furniture when I made the decision to purchase. I am so glad I contacted Madison Liquidators, and I really got lucky when I started working with Nicole. She made the process so easy and provided me with answers to every question I had. Nicole even went as far as to send me pictures of conference tables so I could make a better decision on what would fit in my new office. Nicole, you provided a service above and beyond normal these days; I truly appreciate it! Great asset to Madison. Thank you, Anthony read more

Madison Liquidators - New Office - Office Equipment Near Me - Middleton, Wisconsin

Our experience with Madison Liquidators has been an absolute nightmare, and we strongly advise anyone considering a purchase to steer clear. At first, their team was incredibly helpful and responsive while taking our order. But the moment we encountered an issue, the attitude shifted completely--we were met with defensiveness, zero accountability, and condescension. The White Glove Service Scam We paid $1,500 for their so-called white glove service--what a joke. Instead of receiving the premium, full-service experience promised, here's what we got: Furniture dumped in boxes at our office. No assembly. No placement. Just a drop-off. Delivery people refusing to complete the job because they claimed Madison Liquidators hadn't paid them properly. We were literally left with our conference table on the street and had to shell out more money to get it where it belonged. Damaged items on arrival, adding further delays and frustration. Assembly Nightmare Since the white glove service is nothing more than an overpriced drop-off, we had to assemble the furniture ourselves. That would have been fine--if the assembly instructions actually matched the furniture we received. Instead, we were left confused, trying to piece things together like a puzzle with missing pieces. Customer Service = A Total Joke When we reached out for help, we were met with condescension and gaslighting. Instead of support, we got attitude--like we were the problem for expecting quality service. Our service rep, Matt, was the definition of Midwest nice with a side of smug indifference. Sort of helpful, zero accountability, and incredibly dismissive. When we asked to speak to someone else? Blocked. Every time we tried, we were rerouted back to him, despite explicitly requesting another point of contact. Final Verdict - NEVER Again We are now $1,500 in the hole for a service that was completely misrepresented. Madison Liquidators failed at every level--overpriced, unreliable, and unprofessional. Do yourself a favor and shop elsewhere. We'll be warning everyone we know to never trust this company. 1 star--only because zero isn't an option. read more

See all

It's hard to get comfortable buying thousands of dollars of furniture from a far-away liquidator, especially as a lone person furnishing a home office, but I took the leap and am extremely happy I did. I purchased a 71" L-shaped desk, a hutch for the desk, file drawers under the desk, a two-piece 71" credenza, and an office chair that were delivered two days ago and fully unpacked and assembled as needed today. The quality is top notch and the products look great. (My furniture was from Performance Furnishings in Aspen finish.) I easily could have spent $10k+ on a similar setup from name brand furniture stores; including delivery, I was all-in about $4,400 for something that in my view is far more practical and looks nicer. To be fair, expect assembling such a large order to be a full day project for 2-3 adults, and there will be janky things here and there - but it looks so much nicer, is cheaper, and is no more annoying to deal with than any major furniture store I've dealt with. I paid about $200 extra for delivery into my garage and got lucky that the delivery guy called me so a large pallet wasn't left in my driveway because somehow the order was ok to leave without signature, so that is the one thing I'd say to be alert to. read more

Madison Liquidators - Office Equipment Near Me - Middleton, Wisconsin

See all

they are great at selling but when it comes to damaged products and claims its a nightmare i guess you get what you pay for. Look somehwere else this company resembles a scammer read more

I bought a conference room table and 8 chairs from Madison Liquidators. The table is good quality however it was missing the hardware needed to assemble it. My main issue with Madison is with the chairs I bought. They were $350 each so I was expecting nice comfortable chairs, instead they are the most uncomfortable chairs I ever sat in. They used so little padding that you feel the metal frame in your back. I reached out to customer service and they are not willing to do anything. Do not buy from them...it is junk and they do not stand by their products at all read more

This ended up being a great choice to outfit my new office. In a sea of office choices, the thing that made me choose Madison is the assistance I got from Brittany in configuring my furniture to fit my new home office space. I gave her the measurements and a general idea of what I wanted, and she configured everything to fit the space perfectly. There's a lot of choices out there and most of them you are buying something you hope will fit. Working with Brittany, I knew what would fit and what it would look like when it was all here and installed. You can't go wrong with Madison,. especially with that kind of service. read more

Madison Liquidators - Office Equipment Near Me - Middleton, Wisconsin

We selected Madison Liquidators to outfit our new Corporate office. They offered a wide variety of brands and styles that was not available locally. We worked directly with Brittany Brisky on our design, and she was helpful and creative. We had a few changes along the way (I think five,) and Brittany was quick in implementing the changes and provided valuable guidance on making our changes work well. I'm sure we will be working with Brittany and Madison again. read more

Keep in mind that the low prices, come hand in hand with low quality. We recently purchased a conference room table, and our maintenance staff put it together and advised us not to move it because it would come apart. read more

The costume service and the team and the manager were all racist , and don't let me buy and order a table just because I'm Black ! The team blocked my number and don't answer my call after they heard that I'm black Don't buy from them !!!!! The costumer service was so rude read more

I placed an online order and once I clicked purchase, the webpage had an error and took me back to the homepage and didn't process my order. There was an issue with their website I waited a few and never received an email confirming an order. So I placed a new order. Week or two later I started receiving double orders. I called and explained to them there was an issue with the website and I only knew one order processed. ML said they'd intercept the duplicate orders from multiple shipping companies and get them all returned to ML warehouse. They didn't. I was getting pallets of stuff sent to me that I didn't need. I had to call and email ML daily and complain about stuff. Very unorganized. I couldn't lift the boxes so insisted they hire white glove company to return the stuff back to ML since it was dropped off and left at my office. ML received the items and now say they'd intercept are damaged, which was from the third party shipping company they hired, but now I'm responsible and not being refunded the total amount because of it. That is completely out of my control. Very unorganized company. I'd never order from them again. Be very careful if you order. I was also deducted 30% restocking fee when this was all in error. The company had no care it was a glitch with their website. I also had something being delivered to me from California completely separate from ML. When Estes shipping company saw the furniture was being returned, they called ML and asked if an order from Brazil Gems being delivered to my house address and not even my office address was also being returned to ML. Instead of their staff double checking the order number, ML told Estes yes and to return that too. I get a call from M a week later that they have my 3,000 geode I purchased because of their lack of communication. Complete joke. read more

Brittany was great at providing me options for what i was looking for. Though what i really wanted became a custom item at wayy higher price i am happy with the choice that was made and Brittany was helpful throughout. Glad i had the liftgate delivery to the door because the pieces were heavy. I did the install myself and though the instructions were kind of vague, i was able to able to figure it out fairly quickly. I would definitely recommend Brittney and Madison Liquidators.... read more

please don't order any product from this retailer. I ordered a conference room table for my client from this company. when the product was delivered, it was in the box and the client couldn't see any damages right away. when the client opened box, she found that two legs are missing and both table tops are damaged. it takes for 3 weeks to process claims to replace them and additional one and half month to schedule the delivery. they requested my client to pay extra 300$ delivery fee because my client didn't report the damages on the receiving day. My client ended up agreeing on to pay the extra $300 although she is the victim of defective product. read more

See all

One star is too many for these sheisters. We cancelled the back-ordered part of our order via email. They answered, asking: "What about the remaining item?" We immediately replied via email, "cancel it," but then they claimed they had shipped it already. And wow -- they charged us shipping fees equal to the value of the item -- ridiculous! They claimed we needed a special lift truck but what they sent was NOT a lift truck. The driver off-loaded the box himself and carried it to our front gate. We have CAMERA EVIDENCE to prove this! Also -- the paperwork on the box indicates that we were to inspect the item and sign off on its condition, giving the driver our signed release. Again -- CAMERA EVIDENCE -- he literally dropped the box and ran off. We were given no opportunity to inspect the chair. When we complained to the company (both the shipping company -- Estes -- and this sheister vendor, Madison, they claimed no signatures were required. Oh, really -- then why does it say that all over the box?! And why have you charged us for an enhanced shipping delivery?? We are fighting this through our credit card company. DON'T DO BUSINESS WITH THESE PEOPLE! read more

See all

They send me a very expensive receptionist desk completely trashed! They refuse to take the desk back and give me a refund. As soon as we opened the boxes, we noticed the desk was in horrible shape from them. We offered to send the desk back, and they refuse to accept it back and offer a refund. BUYER BEWARE!!!! read more

See all

I ordered a desk via the online system. At first I was a little frustrated because the price showing didn't ACTUALLY match the image used on the product. I reluctantly placed my order despite the price increase - and I'm glad I did. The desk I received was packaged perfectly and resulted in ZERO damage. The product is sturdy, heavy, and easy to assemble. For those that joke about assembling things with their spouse ending in divorce....You won't have that problem here. The drawer units (hardest thing to assemble) came fully assembled. You can't be mad at that! Everyone can stay married with this product! ha! read more

DON'T DO IT! Nothing but issues from start to finish. Pieces arrived broken (and they refused to replace them!), shipping took forever, mistakes in the sales rep's designs, no management ever available to speak to... what a nightmare. A complete waste of $3000. Shame on you... stand behind what you sell. read more

The office desk I ordered was first lost in delivery for a week and then when it arrived almost every piece was damaged. The packaging was sub par and I'm sure the fact that several different companies had a hand in delivering the product as well as losing the product at the airport had a hand in the damage. It's a shame because the desk itself was pretty good quality but if it is lost in drivers and received damaged and the company doesn't care then there not someone would do business with again. read more

See all

Ordered table on site and overcharged the item and company has no record of order being placed. The money was taken out of my account asap. I would not order one item from this store. They have horrible customer, service reviews, and product quality. read more

I purchased an 8 foot conference room and chairs. It was super easy to place the order. Any questions I had were answered promptly by Brittany. Shipping was fast and the product arrived undamaged. My only wish was that there was a good template for i attaching the legs to the table. I am very happy with this purchase. I think it's a great value and am pleased to leave this review. read more

NIGHTMARE The absolute worst company I have dealt with in over 40 years in business. If you want inferior quality product and a run around for customer service, this company is for you. A nightmare! A rating of "Not Good" is too generous. Don't do it, find someone else to buy your office furniture from... read more

The item that was recommended to us showed up as a coffee table instead of a table to sit at. Shipped to us, called customer service immediately, had to leave a message.... weeks past called again, left a message, finally someone called me back just to tell me I am out of luck. With the "re-stocking" fee and their shipping charges to come pick up I wouldn't have even gotten a refund. WORST company ever to work with if you can even talk to someone that can actually do something.. WOULD NEVER RECOMMEND BUYING FROM THEM!!!! read more

We were in need of a desk identical to what he had and were not getting through with the vendor we had worked with in the past. Matt helped us find something identical to what we have here and even though I went through multiple changes, he patiently made those changes and got us the desk ahead of time. He came through by helping us out when we had a tight deadline. read more

Overpriced, horrible customer service and a waste of money from start to finish. We ordered a reception desk. Once we received it, we realized we didn't need it. There was a charge of $291.51 for return shipping, plus a 30% restocking fee of $265.50 if the desk wasn't picked up in 7 days. After that, there is no refund. Mind you the desk cost only $885 plus shipping of $265.50. After we finally were able to sell off the desk at a much reduced price, we come to find that it wasn't even the correct desk shipped in the first place! We had been shipped a smaller and cheaper desk! Granted, we should have checked the boxes ourselves, but it goes to show you, it's been a horrible experience from start to finish. Not to mention that since I have consulted with office furniture experts who have opinionated that the desk was overpriced to begin with. Now the desk costs even higher than it did back then. A furniture website with a no-refund policy is way too much of a risk when you're spending that kind of money. They are a huge scam. Do not waste your money. read more

Nicole at Madison Liquidators is AMAZING. She helped with a rendition so I can share with my maintenance staff for the installation. One handle was missing on the first order but she got a replacement sent out very quickly. Nicole is very responsive and helpful. I have another property that needs to furnished and will be making a third purchase this year. read more

My review is based on my experience with Sebastian from customer service. Placed an order on 2/14 via their website after chatting with someone from their online chat function. When I placed my order I made sure it was in stock because I needed the desk soon. A week went by and no update email. So I utilized the chat function again. I received the info that my order will not be in stock until 3/31... and no more updates. I started asking why the long lead time, was in stock when I ordered if there was a similar model, etc. No reply from the chat. (I will never use chat functions again) So I picked up the phone and called their customer service. Sebastian picked up and I told him what happened. He then found a similar model from a different brand with a much earlier receive date and sent me an email to verify. Called in angry left feeling taken care of. Thanks Sebastian! read more

I bought a $3900 desk setup. Couldn't find the keys to my 3 drawer vertical file. I messaged the online support person. I was told new keys would cost $38+ I did not purchase. I found the keys online for $18. I opened the drawer and found the keys inside. I contacted online support. They gave me an email address to get reimbursement. Never heard back. read more

Do not order a table from these people. They delivered us a table that had foot prints on the box the table was delivered in. We then opened the table and the main part of the table had a big chunk out of it. There were multiple other pieces that were damaged as well. Here is the kicker, they are trying to get us to pay for the shipping to return the table to get a full refund. How hilarious! read more

IF I COULD GIVE THEM A NEGATIVE STAR I WOULD, DON'T ORDER FROM THEM, THEY ARE A NIGHTMARE!! I ordered my desk 4 months ago, when it finally came it was cracked in multiple places. When they finally sent back a replacement, it was missing parts, and they still have not sent me what I need to assemble the desk. Their customer service is terrible, they go for weeks without responding, hard to understand how they are still in business. THEY ARE TERRIBLE, STAY AWAY! read more

DO NOT BUY HERE. Huge office hutch arrived on a pallet but was in real bad shape. I sent pictures of the damage and they responded but then said they would not honor my claim, order new parts or offer a discount. They have since not responded to me at all. The hutch lock doesn't fit this piece, the doors and drawers have alignment issues and overall a pos. read more

FIND ANOTHER VENDOR! WARNING!!!! After months of solidifying the order, paying in full the order, and getting items delivered, everything was a disaster. After waiting weeks for just one part of our order which was 10 conference chairs, they were the wrong ones. When Nicole and the staff where informed of this, they stated we accepted delivery and there was not much they could do. I emailed her the picture of the chairs we wanted and nicole, after proving via email the picture of the ones we wanted, she denied what I sent. Almost a month after the chairs were delivered, we had to wait in the conference room table. When that finally arrived, it was the wrong table! I can't tell you how frustrating this entire company is. We had also ordered a credenza, which after 2 month of paying for it, it not even in transit. They are the worst...DO NOT ORDER FROM THEM WARNING!!!!! read more

This place is great for Rare finds and the owner is flexible and reasonable with his pricing.

Great selection & prices. Owners are very helpful and delivery is fast and friendly. I will call them again when we need more items for our office. read more