Was sold a defective standing desk; told to call product support to obtain the correct parts…read more Spent 40 minutes on the phone, parts no longer made, and my credit card payment couldn't be refunded because someone had "deleted the transaction" out of the system. Returned the desk to the store, was told since the order had been cancelled a refund had probably already occurred and to check my statement. I drove home and did so--no refund. I took photos of the statement and returned to the store; clerk wanted a printed statement. She called the manager, who said to do a refund "without receipt," so the money finally went back on my card. The manager said, in a couple of weeks, if a second refund appeared on the card, to "let us know. You know, be that person," implying that I might be dishonest. Given all that had happened, I found that attitude offensive--I fully intended to notify them if a refund appeared. In short, this store sells defective products, expects the customer to do all the legwork to set the situation right, and is rude in addition. I won't shop here again and suggest others don't either.

Definitely a 5 star experience! The clerks are always so helpful; plus the prices are great…read more They'll match prices online, so that's a bonus too. There's a huge parking lot and the store is pretty easy on/off from the freeway. If you don't want to spend any time in the store, you can always order online and then just zip into the pick spot to grab the item. Not quite curbside pick-up, but almost! And, they usually have in-stock items pulled within the hour. Definitely my go-to place for any large order copying too. Jae is super helpful and efficient!

This is written based upon MY experience and was not solicited by anyone…read more I have a Brother home computer inkjet printer (Model MFC-J995DW, now discontinued by Brother). Two weeks ago, I replaced the ink cartridges, using knock-offs because Brother's pricing is exorbitant (for me). At about the same time, the printer began acting erratically, including horrible printing and then stopping altogether due to a message stating paper jam. I followed ALL the steps stated by Brother for "clearing the jam." Without any exaggeration, I followed those steps precisely not fewer than 20 times spread over 2 days, and tried all several other things such as cleaning nozzles, cleaning rollers, unplugging, uninstalling/reinstalling drivers, etc., while frustration built. There was NO paper jam of any type, no staples, no paper clips, NO HELP FROM BROTHER (other than to send me the steps, again). I had been to Modern Office Equipment a few years ago with another printer, which they fixed, so finally took this one to them (now partnered with Royal Business Systems, Inc., located at 2717 N. Hogan St., Spokane 99207). Within 24 hours, they diagnosed my printer, found the issues (clogged nozzles, DUST on control tape which INDICATED a paper jam!) and cured the patient (100% operability), and for an incredibly fair and unexpected price! And honey on my biscuit, the two folks with whom I interacted (Reception/Intake AND the Tech) were as nice and pleasant as anyone I ever met. Today was a diamond.

We brought in a printer that had quit working, and asked them to call us before doing anything…read morewith a quote. When we didn't hear from them, we called, and were told the printer cartridge had frozen up, and it needed to be cleaned. Simple enough; we told them to go ahead and do it. They called later, and told us the bill was $90. $90?!?! We could have bought a new printer for that! We were billed for one hour of work. I didn't know people who cleaned printers made $90 an hour. Ridiculous. We will never go back, which is unfortunate, since we had plenty of business to throw their way. My advice? STAY AWAY! THEY WILL RIP YOU OFF!!!

I have been a repeat customer of Davis for a few years and I can't say enough good things about…read morethem! Furniture is of great quality and priced to sell. Almost every time I have been in there, they have exactly what I am looking for and for a reasonable price. I most recently equipped a whole office with furniture from them (desk, chair, small file cabinet and side table) for what it would have cost to buy one new office chair from one of those chain office outlets. It's all trusted name brand furniture, in great shape and fits our needs perfectly. I will always go there first when looking for new office furniture items. In my opinion it is the best value in Spokane. PS. Talk to Joe!

I just bought a brand new chair from Davis and this place was great. I needed a new office chair…read moreand wasn't wanting to spend a small fortune like you would at some other stores or online. I had already boughten a chair online and it arrive broken and I battled with the company for months to fix it and they never did. This store exceeded my expectations. Upon arrival they immediately greeted me and asked me what my budget was and only showed me chairs within by budget which I thought was great because usually sales people want you to exceed your budget. My chair is super comfy and I am looking forward to using it for my online schooling. Will definitely return to purchase another chair or office furniture when needed.

We had specific requests for ergonomic work stations and due to the layout of our work space we had…read moreto get creative. Kershaws went above and beyond to make sure we got the correct dimensions to fit our space and they did an amazing job with the install (even after we requested they come back to adjust it a couple times for functionality-they didn't hesitate and were happy to make it right!) Highly recommended, great customer service with quality and affordable office furniture/supplies.

From the owner: Your Business Source…read more At Kershaw's we are big enough to get you the right product at the right price yet small enough to be flexible to the way you do business.Kershaw's was founded in Spokane in 1900 and has been providing products and services to the Spokane business community ever since. There have been many changes over the last 100 years but one thing remains consistent, our commitment to service.* Free Next Day Delivery* Fax or phone ordering* 1000 of the fastest moving items in stock in Spokane* Convenient Web Based Ordering * Featuring Favorites Lists* Manager's Approval * Options Let Kershaw's help you and your company save time and moneyAsk Us How.

I love their prices! And I'm recycling ! And you dont have to wait - they are already filled when…read moreyou get there. They actually make the cartridges in each store! I really am happy to find this place. I had no problems with the cartridges - they work great!

Used them several times and here is my general consensus. You may save a few dollars but I don't…read morethink it is worth it. The refilled cartridges are not equal to originals. The printer doesn't recognize it, it frequently displays errors and the ink never lasts as long as the originals. I have tested this numerous times. So in the end you are probably the not really saving much and it is not worth the hassle.

Stay far-far away from this company. The branch manager is a joke! Promise the world, delivers…read morenothing. Will never buy anything from them ever again. Terrible customer service on top of crappy equipment.

Terrible Customer Service Refuses to Fix Issues with printers that service customers Stuck with a…read morelease on them and get ZERO Help STAY CLEAR of this COmpany