I wish I could give no stars. The printing center is a joke. I asked if they could do a 8.5 by 11 page bleed. They said yes and took my USB drive. It took the lady behind the counter 2 minutes to find out which USB was mine...even though there was only one on the computers list. So already I had a bad feeling.
I ask for cardstock samples, and they tell me to go behind the counter and check for myself. The selection was subpar at best. I walk back to the other side of the counter and if give them the paper.
After 10 minutes of trying, she calls someone else over because she can't get it to print. In which time, we were ignored and others who came after us were helped... because she didn't know how to work the printer.
When the other associate arrives, she tells the other girl that all she needed to do was hit start on the printer. Then 20 wrong pages printed. They were not full bleeds, and my design was cut off. The second lady then starts fiddling with settings and wastes more paper as she cannot get it to print the right way.
I ask if I could take a look, and managed to get the settings to almost print perfecrly. I ask for her to print another page like I had just setup...but instead she prints it from word with the settings that didn't work...
I start telling her that I don't want them because they are printed wrong, but she insists she can cut them... and she didn't even use the one I told her I liked. They tried to get me to purchase all of the misprints, and gave me a hard time when I told them I only needed two. And the two that they cut were not even cut the same!!! I cannot use these...especially if I'm giving them both to the same place. I would look foolish because they are noticeably different sizes.
I made the mistake of asking them to print the word document as well on the same cardstock as my resume. This took an additional 10 minutes on top of the 35 minutes it took to get the other two prints because both girls magically forgot how to change the paper in the same machine they were just using. A good 15-20 pages were wasted just trying to get it to print on the right cardstock.
When I FINALLY got my whooping 3 papers almost 45 minutes later, they again try to pressure me into buying their mistakes as there was a HUGE pile.
I paid for my papers, and went across the street to staples.
I'd suggest going there first. The girl behind the counter knew what she was talking about. She said they don't have an offset printer to do full bleeds in-store. It could be done, but it would have to be sent out to their specialty printers. I didn't get prints, but at least she didn't waste close to an hour of my time or a ton of paper.
Go to staples. Save yourself time and frustration. read more