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Hobart, IN

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Office Depot

3.6 (7 reviews)
Open • 8:00 am - 9:00 pm

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Best Buy Merrillville

Best Buy Merrillville

(62 reviews)

$$$

I bought a MacPro computer here a couple of years ago, and since I've always been a PC person I…read moretook a chance and got the service warranty. Well, right in the (hopefully) middle of the pandemic I discovered I could no longer connect to the internet. After receiving my vaccine months later (I'm immune compromised) & took it into the Geek Squad service desk that is within the Customer Service area. (A really polite, masked salesperson directed me to where I needed to go.) I realized I was supposed to make an appointment, but thought maybe they would at least let me do that while I was there. There was only one Geek Squad rep who was taking care of another (very demanding customer about his phone). Eventually, as I was thinking about leaving so I could go home & make a valid appointment to come home, when one of the customer service ladies told me she could help me and waved me over. I apologized for not having an appt.,but she very politely told me not to worry. Honestly, I could go into all the details of our conversation but I'd rather just say it was a pleasant experience. Ranae (CSR) was helpful & it was decided that they would back everything, wipe the computer clean & reload all my software. It cost me $8.00 to purchase a thumb drive. (I didn't have to do that since I have backups on the cloud, but I'm extra careful. That was on Friday and by Sunday early afternoon I"d received a txt message letting me know I could pick up my laptop. It linked me to a site that had me make an appt window to pick it up. Matt, my CSR this time went over what had been done and was also great. We were done in about 10 minutes time. I got home and not only was my computer able to do what it hadn't before, but, they had also reloaded many of the items they said I could potentially lose. I just wanted to leave a 5 star review for this store because Ive shopped here many times & I've never experienced pushy or bad salespeople. If I tell someone I don't need help, they leave me alone. Yet, if I so need help I always get it and have never felt like I was being pushed to buy one thing over another. Because of this, I've probably spent at least $15,000 over the years from a 4K 60" tv to an $8 32GB thumb drive.

I contracted this location to come hang a TV in my new house. I got emails, texts, and what not…read morethat i should prepare for the tech's arrival. I was told the night before i would receive a text giving me a window of when they were supposed to arrive. That night i got a text stating i would get one in the morning. Morning comes and nothing happens. I wait about 2 hours and call asking when they will be out. They claim job never got routed so a team could be assigned and there is nothing they can do to get there that day. I would have expected them to call the store to at least see if they can fit me in as they took my money already. Nope so i demanded a supervisor. He was no help either, i told him he needs to renegotiate the contract for a lesser payment. All he would do is offer a 25 dollar gift card that he never sent. Don't work with this place they do not live up to their obligations they are just fraudsters.

Office Depot - officeequipment - Updated October 2026

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