Can I give zero stars because that what this place deserves?? I ordered simple, black and white 5x7 invitations. After almost a week I went to pick up the order and they were a complete disaster. Ragged and bent with uneven edges- I think a second grader could have done better. During that week they provided no follow up email and when I called I only heard excuse after excuse on why the order was delayed. I finally cancelled the order because the associate offered no help when I went into the store. A complete waste of time. Just glad I didn't pay for the job up front. Best of luck to the next person! read more

officedepot hello ben16, your reviews are very important to us and the office depot community. we appreciate you taking the time to leave a review about boss office products pillow-top vinyl mid-back chair, black/silver. unfortunately, your review did not meet our guidelines for posting on our site. we encourage you to review our guidelines and resubmit your review about boss office products pillow-top vinyl mid-back chair, black/silver. this is the answer i received after complaining that office depot sent me the wrong chair and that the item was so badly crated that the loose parts were not even in the box. maybe this review will get posted for others to see who may intend on ordering from o/d. read more

I ordered a printer that was on sale and available at this local Office Depot/Max. The site online, said it was the last on in stock. Due to another situation, I realized I would not be able to pick the item up by the due date. As a courtesy to Office Depot/Max and their customers, I called and canceled the order, requested the item to be returned to the shelf and inquired about my credit card. I was told payment was not activated until customer pick-up. I later noticed a minus amount from my account. First I called my bank to make sure the return had or had not been made. I was informed the matter should be taken up with Office Depot/Max. I called and the manager, Gabe Howard had left for the day but would be in the next day until 3:30 pm. I was also told I would need to speak with him regarding this matter. I called around two, the next day and the assistant manager, Michael asked if he could help since Gabe was at lunch. I said I was told to speak with Gabe. I called about and hour later and spoke with Gabe. He asked if I had a receipt, I told him I only received a conformation that the item was ready for pick-up. I said I would look and call back. I called and Michael answered again. He had been informed of my issue and said he would try to help. The number I gave him was useless but when he entered my phone number the information was available. He could find no record of the amount being refunded to my account. He offered three (3) ways of refund. store credit, electronic refund, which he said took forever, or cash. I went to the store today and Michael was not in. Gabe, at first didn't know what I was talking about. I repeated our phone conversation and he remembered. I told him I just wanted a refund in cash. He asked for my receipt and of course there was no receipt. I told him Michael found it within a couple of seconds using my phone number. He got the information immediately, went to a register and scanned it in. He then left to get a bar code. When he returned, he handed me a sales slip and said the money was being refunded to my account electronically. I said that was not what a requested. He put one hand on his hip and said I don't know why he told you what he did. This is how we do refunds. Thanks to Michael and Tristan, who were polite and helpful. As far as the manager, Gabe Howard, he should consider another line of work. I will not patronize this Office Depot/Max again and encourage others to do the same. read more

I don't know what it is about their print center but I have found this to be true at the Brainerd Road location in Chattanooga as well as this one. When you leave stuff and they promise you it will be ready three days later. You go back to pick it up and it is still not done. Independent print shops do a much better job at keeping customers happy and getting your jobs done on time and right the first time. Something Office Depot seems to have a problem with. Sometimes its not just about the price but about having the job done on time and right the first time. Office Depot seems to be like most big companies that have a lot of customers - they simple don't care about the individual customers. And it does little to complain about to their management staff. Their area supervisor simple ignores any emails or phone calls directed to him about customer service issues. Very poor customer service. read more

Bought this for my son for Christmas. It is an online purchase. Went to the store near our home and had them order it cause we were paying cash for it. Explained to the salesperson that we were getting it for our son cause he's been wanting a computer for so long to play his games and such. Salesperson had every opportunity to discourage us from getting this one, but didn't. He went over every detail and talked us into getting a 2 year protection plan. It was the only gift our son was getting, because of the cost, but we knew he would be surprised and excited...and he was very excited when he unwrapped the gift and saw it what it was. Come to find out, this computer is unable to download anything. None of the windows based games that he likes to play. We were so upset, but hey, we will return it and get him another one. We found another one on this site that was IN store and the next morning, we went to exchange. The lady in customer service took the computer and told us to go to the computer area and a salesperson would be right there. I explained the situation and we told him that we were interested in this new computer. He says straight up, that if my son wanted it for gaming purposes that he wouldn't be happy with it, cause it would lag and whatever. He then pointed us to one that would be better. (Why didn't the salesperson discourage the sale of the original one we bought? This would have saved all the heart ache I am still going through over a week AFTER Christmas) So, my son decides on the one the salesperson recommends, but of course they are out of stock. There are 2 stores a bit further away that have it, so we go up front to get a refund. Now to find out that the store cannot refund us the money cause it was a 'special order'. Now, they could take my money when we ordered it, but they can't give me my money back. I'm told to call this number and set up for someone to pick the computer from my home and then told I have to wait 4 to 6 weeks for a refund check. I have called numerous times to see if there was any way to get it faster. Last week I was told they would contact the credit department to see what they could do to expedite the process and that I would hear from someone first thing Monday. I waited till almost noon and called them, explaining my situation for like the 5th or 6th time, finally getting the number to the 'credit dept', and then was told by the 'credit dept' that they would talk to 'so and so' to get the process expedited. . I will NEVER step foot in another office depot again! Once I get this check, we will go ANY where else to purchase my son's computer. His Christmas gift, 2 months late. read more