I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

Well to make it simple for you get an appointment online! When you are there on your assigned…read moretime. You will wait another 14min or less. There your Apple staff will check your phone for physical damages and be prepare to log on with your Apple password! Once entered they will check for pertinent information like serial number, run diagnostic and in the meantime they will tell your option to buy back and trade/upgrade. I wasn't ready to upgrade even though prerelease of IPhone 18 was announced. I indicated I need to make use the new phones are not buggish and will wait results via Reddit. They will be persistent to sell you a new phone so learn to say no! I am came in for a battery replacement for IPhone14 ProMax and the charge was $99 per Apple Support online, before they take it you will have to sign a waiver for accidental data loss. My appointment was 1:15pm, Staff formality and diagnostic done at 145pm and 315pm was expected return. We went outside the mall for a good lunch and returned 245pm and ask the greeters if phone battery was ready and it was! By 300pm we're on our way back home. The charge was supposed to be $99 but no charge was extended and they replaced crack screen protector cover as well! I am clueless why free, because the phone is 3 generation old? Anyway, I was quite surprise! Reaching home I plug the phone to its chargers to make sure they work -plugged in wall and on the standing power stand. Battery Capacity was 100% vs 77% when replaced. Everything worked! No data loss! I was more than happy! Apple Staff you guys maybe methodical and stoic but job well done. I dealt with two greeters, one diagnostic person, repair person, ready person and a manager to confirm it was zero cost!

Helpful and friendly. Fair pricing. Quick response. I'm…read morehappy to highly recommend COR Cell Phone Repair..

My phone camera started getting a distortion to one of the lenses, but no visible damage. They…read moreordered a new camera lens array, called me a couple days later to tell me it came in. I dropped my phone off the next morning, with in a few hours they called me and told me the phone was done. Works perfect now and the price and labor were extremely fair in my opinion.

I've been a long-time customer of the Apple Store at Boca Mall and have purchased quite a few Apple…read moredevices and gadgets here over the years. I'll be honest my experiences haven't always been perfect. Weekends can be extremely busy, and when a device needs service, the wait can sometimes be very long. I also had a particularly difficult experience here years ago when I had to wait for hours with my two very young children. As a parent, you can imagine how challenging that was, especially when I felt like I was being completely ignored while waiting. But today was a completely different experience, and I really appreciated it. We were helped incredibly quickly, and our issue was literally resolved within just a couple of minutes. The whole interaction was easy, efficient, and pleasant. It's nice to see that even at such a busy location, a simple problem can sometimes be handled so quickly and professionally.

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I…read morewas planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line.

Just bought a new MacBook Pro. Rachel, the manager, and Carlos helped me trade in my old laptop…read moreand get my new one. They were very helpful; walked me through deleting the old computer files and checked that my data was safe in the cloud. Got some discounts and I am set.

When I first returned for my appointment, the person helping was dismissive but I wasn't the only…read moreone who noticed, Rachel the manager came to check on me and she was PHENOMENAL! She worked to find someone to assist me and resolve my issues in the meantime. She pointed out the features on a phone I was interested in and helped with an account issue I was having. Tony ended up helping me and he is an ALL STAR! He was so great! He took so much time and was able to help multiple customers at once without anyone feeling neglected. I can't say enough about how great they were and I am thankful for their professionalism, kindness, and patience. They are understaffed so results may vary when you go but they are also hiring so that's a plus too.

Apple is always wonderful.I have an appointment; I arrive; they solve my problem. And the best…read morething is that I understand what was done. Thank you,Apple!

I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

**One Star: The Apple Store Experience, Now Featuring Endless Waiting**…read more I visited the Apple Store because I needed a genius bar appointment--one of those magical time slots you choose online with confidence and optimism. What I did *not* get was confidence, optimism, or, honestly, time. Let's start with staffing. The entire Genius Bar and repair check-in process appears to be managed by **one** (1) person. Just one. She's taking her time to answer every single question from customers who clearly have never owned a smartphone before, as well as customers who come in with the energy of "My phone is doing a thing" (said with the calm certainty of someone who has never turned a light switch on). This includes grandma, who can't use her phone--yet somehow the conversation continues as though she's teaching a classroom of students how to land a spaceship. Meanwhile, there are **20 other employees** standing around on the floor... doing absolutely nothing helpful. They're all talking to each other, standing in clusters like decorative mannequins with lanyards. Every once in a while, one will glance over and nod as if to say, "Yes, we are watching the slow-motion train wreck of customer support." But no one steps in. No one helps. No one moves the line along. The store simply runs on the power of **that one genius** trying to single-handedly solve the world's problems. Next: the repairs. If you have an appointment, please enjoy the thrilling surprise that "appointment" means "sometime after the heat death of the universe." Repairs were running **way late**, and the excuse was basically: "We have a lot of walk-ins." Okay, sure--walk-ins happen. But here's the part that really seals the deal: - Appointment slots are available online. - Cancelling those appointments comes with **fees**. - Getting stuck waiting for hours because they're behind? No discount. No courtesy. No "sorry for your time." Just the same look of calm superiority, like customers should be grateful for the privilege of being delayed. If you enjoy being treated like you're bothering the staff simply by existing, then this is the perfect place. If you value your time, your dignity, and the concept of "on schedule," I recommend setting your expectations to "my appointment is a suggestion" and bracing yourself for a customer service marathon powered by slow answers and scattered arrogance. **Bottom line:** One Genius. Twenty social butterflies. Walk-in chaos. Late repairs. Cancellation fees with a side of indifference. Would I come back? Not unless I need the kind of repair that only happens after an extended waiting period and multiple lifetimes.

What a garbage experience…read more Their 'genius' bar is run by idiots and nobody knows what they are doing there. Their manager just stand around and do nothing except maybe tell their people to take more customers. Had to sit there with a friend as they checked us in hours early and we wanted to leave the store but they insisted we stay and we would be seen sooner rather than later. I wish I had gotten the names of those morons. Who is running that place?

Rude. I can't stand the In-Store Apple Experience but this one was the worst. Big, clean, and who…read morecares.

My iPad got locked and nothing suggested online worked. Luckily, the Apple store is an easy drive…read morefrom most parts of Naples. Sometimes the Apple stores are crowded, my recent trip was quick and after walking in, I was helped immediately. Marlon was very knowledgeable and my iPad was up and running in a few minutes. He also removed the broken screensaver, unfortunately the store doesn't sell iPad screensaver replacements, but that's an easy one. The store is large and has a variety of iPhones, iPads, and accessories. The staff is helpful and friendly and this store is in an accessible location right outside the mall. This trip didn't cost anything and my iPad is working as good as new. Apple stores are a favorite, I use their products and definitely recommend stopping by.

The Apple store in Naples is perfectly awful: unless you are here to buy product, you have no…read morepurchase! I was told my problem with my emails was a Google issue and that I should reach out to Google. And then I was shown the exit. In New York City, in the Prince St store, a wonderful team of people too an interest in the problem proceeds to solve it ! Not only did they solve the problem, they feel they should give me pointers on how to deal with the issue should it occur again. Shame on the Apple clueless team!

i had been dealing with an issue for over a month . The apple genesis at this store were miracle…read moreworkers .They very knowledgeable caring and kind. Thank you !

I had to wait for almost forty-five minutes past my appointment time…read more I watched as three, or at times four reps stood around chatting with each other.

Great job on diagnostics for my wife's iPad that wouldn't power up. He cleaned the port and start…read moreworking again. Definitely recommend this business and will bring all my Apple products if needed.

Great repair work on my MacBook Pro! I cracked the screen and Nick fixed it quickly and cheaply. He…read moredoes a great job keeping old Macs current, too, more current than Apple will admit.