Great place and good service. Clean vehicles, owners are very knowledgeable of the area and scenic…read moreroutes.

This was a great way to see the mountains! We had so much fun! Staff was amazing and answered all…read morethe questions we had!!

@@@READ THIS First@@@ They require a copy of you Drivers License to keep on file. Other than that…read moreit's a nice place. Hope they never get a cyber attack!!!!

I happened to come upon this place because of TikTok where I seen that you could hold a little…read moremonkey. My daughter and I made doing this the highest priority on our TN vacation bucket list. They also advertise in all of the coupon books plastered all over for $5 off a single experience and $10 off a combined experience. So, I thought awesome! We get there yesterday, the girl behind the desk is not friendly AT ALL. Red flag one. Proceeds to tell us we cannot hold a monkey any longer because the "monkey handler" retired. Yet as I type this, this experience is STILL advertised all over their website, in person menu and flyers. Red flag two. We decided to go anyway because we had already drove out there and looked forward to it for a little under a year. We go to pay and we're then told you can't use the coupon. It's only good on about two things. Well, that should be specified on your coupon what two things it's good for. Not over 3/4 of your menu. Red flag three. Then it is advertised that you get free food cups and food to feed the animals so I figured that would be a decent trade off. Well, red flag four. Although that was true in essence, you get one little tear of lettuce leaf, 3 small squares of apple, and about 5 pieces of kibble (think dog food size kibble). You cannot feed the tortoise only the kangaroo and we were told they don't like kibble so feed it to the dog. The dog was adorable but to be honest, I didn't pay $20 to feed a dog. I can do that at home for free. So we got to feed the kangaroos an extremely small lettuce leaf and 3 of the tiniest chunks of apple. We were also given about a 2" piece of millet for the birds. And told if you drop it or they steal it then tough luck you will not receive another. We were given one little piece of kibble type thing for the monkey even though only two of us wanted to give him a treat, but we paid for five people. So anyways I felt like this was all together petty for what this experience advertises itself as. The last red flag came after we left. Both groups in our party realized we were charged $5 extra for paying with card (which is like 10%). We didn't do anything else on the farm that I can comment on, thank goodness. I will say, however, the gal who took us on the train was a nice gal and tried her best. And all of the animals were very sweet.

Excellent crew-we had Jay and Leo as our guides! Relatively active 50+ and my 19 year old son on…read morevacation. I've never four wheeled and it was treacherous but I made it fine. Not sure I'd bring very inexperienced drivers with the mountain cliffs. They have a shop at the check-in for gear and drinks. Pro tip: remember how you got there as your WiFi may not pick up for directions back. Highly recommend this crew!

This place is very unorganized. Our reservation was at 2pm and we got there early at 12:30. We…read moreasked if we would be able to go with the group at 1pm, before us, they said no. The 1pm group didnt end up going on their adventure until about 1h 20 min AFTER their appointment time and you have to be there about a half hour before to check in. The porti-potties are disgusting. You will have no service, so load your phone with games that you can use offline. They do have wifi but its not stable. We left at 2:20 pm instead of 2pm though we had our gear etc before 2pm. It was rainy and muddy. Heres some advice.... if you have never rode a quad, DON'T go. There was a lady that had no idea what she was doing and kept getting stuck, went off the trail and couldn't make it up the hill because she didn't give it enough gas. She she single handedly slowed everyone else down. We had a group of 9 people. There is a guide in the front and back. We got to the top at 3:07 and left at 3:15pm. We ended up getting in at 3:55. Make sure you know there is NO refunds no matter what. Make sure that you wear clothes that can get dirty, it was raining when we went and my daughter was in front of me and some parts are hard to get traction so you gotta move side to side which slings up mud.

Doesn't make any sense. Rather drive my own vehicle. Scam alert! They even had a terrible attitude…read morewhen I asked them to justify the price. Can't do anything except drive on the road. Like a normal vehicle. Why bother?

Great experience working with this family owned business. Brandy went over and above to get us all…read morethe information we needed, and her son was great at keeping up the vehicles and telling us about each one so we could make the best decision on which to rent.

Had the time of our lives! Easy enough for a stock jeep but off the beaten path enough for modified…read morejeeps to have a blast too. Ready to go again

If you're looking for a fun place to ride ATVs this place is NOT the place you want to go. First…read moreoff, during the safety meeting I made a lighthearted comment about how my group will "knock the socks off" of our guide and the owner replied with "Thats why I keep my gun on me." TWICE WTF?!?! (Room full of kids by the way) Then he goes on acting like he's Ricky Carmichael, boasting about how he is a better rider than everyone there (grown man btw) and how he's got trophies taller than him. Finally, we begin the ride, nothing about this "adventure" was fun, we went so slow on the quads that I rather just hiked the damn thing. They don't allow any type of riding unless you're up the guides ass going 10mph. All of the guides were not outgoing and all had very serious attitudes which killed our groups vibe. Then during the ride me and the boys decided to get cheeky and we started drifting on turns (nothing crazy) and the big girl starts freaking out and yelling at the top of her lungs. Very unprofessional OVERALL: This place is a scam. It's not an adventure and all the workers act like their shit don't stink. Highly Do not recommend unless you wanna have a bad experience. How they can reflect: You guys have such an amazing opportunity to showcase the beautiful woods of Tennessee, so why would you spend it being stuck up and strict? Life is meant about making memories with people close to you and this is something that people would come back to forever if they just chilled out a little bit and let the customers just ride! And don't tell me that it aint a racetrack, any dirt road in the south is a racetrack! Everyone knows that! Do better!

My family had a wonderful experience this morning doing the Mega Zip!…read more Our guides were Alyssa, Bobby, and Sky! They had great attitudes/personalities and really enhanced the experience This place takes safety very seriously and the guides teach you how to be safe and do multiple safety checks throughout the entire experience to make sure everything goes smoothly. All of my fears were calmed by how thorough they were. And they actually have a tiny "demo" ZipLine that they have you do first- to make sure you know what to do and can handle the Mega Zip. THE "Mega Zip" ZIPLINE WAS A BLAST!!! And the views from the ZipLine, the top of the mountain, and on the way up in the bus are gorgeous. 10/10 would come back again! Very safe and very fun!

To put it mildly, SIMPLY AWSOME!! Just about everything you can do at Wildside is adventurous and…read moreawesome! It is a great family place and you can spend all day there!

Definitivamente yes sorprendí a mi esposo con un paseo por las montañas algo que amamos hacer y fue…read moredivertido además vimos remos y el guía Brayan genial con bien humor y canto en Cherokee recomiendo 10/10

What an adventure!!! This is a must-do if you want to add a little fun to your vacation. It's true…read moreoff roading with gorgeous views of the Smokies. The guides were very helpful and kept safety a top priority. Highly recommended!

Took my 3 sons here to do this for the very first time. OMG!!! We had the most amazing,…read moreadrenaline-boosting time! Make sure you rent one that has the Bluetooth stereo system. There is nothing better than ripping through the mud while listening to wild music. It was amazing!! 100% worth every penny!! You will receive an introductory talk about the rules and how to drive the units properly. You can purchase ponchos to help keep you dry and bandannas to keep your mouth and nose clear. Halfway through your journey, you stop on a hill to admire the beautiful land before you. I would love to do this again! Bring your camera~!

We rented an off-road vehicle from Offroad Gatlinburg yesterday expecting an actual off-road…read moreexperience. Based on their advertising, website, and what we were told when booking, we believed we'd be taking the vehicle onto mountain trails and participating in genuine off-roading. Unfortunately, that was not the case. When we arrived, the employee at the front desk immediately informed us that we needed proof of auto insurance and a credit card. While that's completely understandable, none of this was communicated to us beforehand, so we had to spend time digging through our phones and paperwork to find the information. When I explained that this requirement was not included in the information we received, he argued with me rather than simply acknowledging the oversight. Throughout the entire interaction, he acted as though we were inconveniencing him. The biggest disappointment came when we asked about the trails. We were told that we could not actually take the vehicle off-road and had to remain on public roads unless we paid extra for a guided tour. This was completely different from what we understood when booking. As locals, we drive these mountain roads regularly and can enjoy those views anytime in our own vehicle. The whole reason we rented an "off-road" vehicle was to experience off-roading. Once the employee learned that we weren't tourists, his attitude became even worse. He seemed annoyed that we were asking questions. The drive itself was beautiful because the Smoky Mountains are beautiful, but there was nothing about the experience that justified renting a specialty off-road vehicle. We could have seen the exact same sights from our personal car. To make matters worse, when we returned the vehicle and asked if there was anything else we needed to do before leaving, we were then told that we were responsible for refilling the gas tank. Again, this had never been mentioned beforehand. In fact, we were told when booking that gas was included in the rental cost. Overall, the vehicle was fine and the scenery was great, but the communication, professionalism, and customer service were extremely disappointing. If you're looking for a true off-road experience, make sure you fully understand what is and isn't included before booking. Based on our experience, I would recommend looking into other companies first.

Absolutely terrible. The wheel of the utv my family was in broke maybe 30 minutes into the drive…read more We were stranded for over an hour waiting for someone to at least pick up the car or take us back to our cars. Once we made our way back the lady at the desk was rude and did not understand why someone may want a refund after that situation. it was a terrible version of what that experience should have been with not only the UTV breaking but how it was handled by the staff. Not only was it one UTV that was stranded but since there was a large group going so there were six other people with us. The behavior of the staff about the breaking and the family staying together was absolutely insane and should have happened.

Rental started good. Group of 10, 2 4 seaters and 1 2 seater, 2 teachers in the group so we were…read moreoffered a free extra hour on a 2 hour rental for a total of 3, sounds good right. About an hour into the ride my son heard a pop so we pull over to a siding in the mountains to see if we could check where the noise came from. After about 1/2 hour we discovered the rear drivers axel nut sheared off anf the tire was coming off. After trying to contact Smokey Rental which took some time they told my son they will bring a different UTV. It too an hour for them to get to us. We had plans after this ride so my son was offered a full refund and we were offer nothing. We asked for a 1/2 refund and was refused because the owner said we should have left my son, daughter-in-law and 2 grandkids stranded on the mountain and continued our ride (not going to happen). Then we were offered an extra hour even after we explained we had other plans. So after being stranded for 1 and 1/2 hours on a 3 hour ride the non-caring owner trough in our face the contract for no early returns when we actually got back on time. The early return was because of the extra hour offered at the breakdown site. Not a good business practice, we will never recommend Smokey Mountain Rental with the experience and the way we were treated by the owner.