Called to get a quote on how much it would cost to get front and back pads and rotors for my car…read more Got directed to service just to be told how much labor would cost per axel and then got directed to parts just to get told separately how much the front would be then how much the back would be for JUST THE PARTS. How are you gonna try to get me to pay top dollar for something yet you can't even give me the courtesy just give me a grand total yourself?

We ordered and had a car shipped from this dealership to Chicago. Overall lack of professionalism…read more(salesperson insulted the city of Chicago), lack of timeliness on a few things (demanded we "get the car off the books" by April 30, car arrived second week of may), antiquated system for paperwork to process sale remotely/lack of digitization, car was shipped with a relatively dirty interior (some trash in pockets, debris ground into center console and floor mats. Dealership offered to re-detail it- generous. We brought it in the next time we were in Erie, they had no recollection of our appointment when we were in there and not particularly friendly about it, really did a poor job on second attempt at detail. And we are still waiting on some clerical stuff to get a permanent plate. (Salesperson is now MIA.)

Excellent buying experience. Was looking to get a new bike after my wreck. Brian took great care of…read moremy wife and I. Had exactly what I was looking for at an affordable price. Hassle free transaction. The nice knowledgeable finance lady was very thorough. She addressed all our questions and concerns. Thank you Aleks. Love my Versys! Look forward to doing business with you again.

I was on vacation with my husband and our 2023 Tahoe broke down. Despite no openings for several…read moredays, they worked us into their schedule. Part was back ordered so they gave us a few loaner. More importantly they coordinated with GM to get us a long term rental back home as part wasn't available. This dealership coordinated with GM to get our vehicle back to us (11 hours away). They also followed up to make sure we got our truck back. You don't see this type of customer service anymore. Highly recommend this dealership

Awesome customer service, Tim was great! I was in a pinch and needed a battery. They got me in and…read moreback on the road in no time!

Etzel's Automotive in Waterford, PA is hands-down the best shop around. Billy and Heidi are…read moreterrific business owners -- fair, honest, and genuinely committed to taking care of their customers. Their service is always top-notch, their prices are low and reasonable, and they never try to sell you anything you don't need. I'm a repeat customer and this is the only place I'll take my vehicles. If you want reliable work from people you can trust, Etzel's Automotive is the place to go!

Great service, Fair Prices, & Good Work! Best Around!!!!!! You can always count on your car being…read moreready when they tell you.

I recently purchased a Sprinter conversion camper van through NFI Empire on a long-distance…read moreconsignment sale, and the experience was fantastic from start to finish. The team was extremely helpful throughout the entire process--they coordinated transportation and had the RV delivered from western PA to NJ in perfect time for an event we were planning to attend. Even after the sale was complete, they continued to go above and beyond. As they located additional keys and documentation, they promptly forwarded everything to us without hesitation. It's clear they truly care about their customers. I would definitely recommend NFI to anyone looking for a trustworthy and professional dealership, and I'd happily work with them again if the opportunity arises!

I am not a hater - not a troll - and spread plenty of love when deserved. But if you intentionally…read morescrew me over - I'll get around to recovering my 400 dollars one way or the other. Which leads you into this tale about NFI Empire. In 2024 I was selling my 1996 F150. - Under 75,000 miles Under 10K for a pretty - truck that I loved but never really trusted. Ryan from NFI Empire called me expressing interest in my truck. We discussed my price point - he felt it was in the ballpark of fair AS-IS - depending if serial numbers, VIN, and mileage all checked out...and there were no unobvious concerns. He offered his services in helping to sell my truck and I declined his offer. A few weeks later Ryan called back and convinced me to drive the truck out to North East for them to take a look at and see if they were interested in selling it on consignment. They gave me the impression they were going to give the truck a fine point inspection and cleaning...and then talk about a consignment. I needed to place a 400 dollar deposit. I agreed. A few weeks later they called me back and said- dude love the truck- as is you are right ou could probably get 8-10 for it as is...but we don't want it that way. We want to put a lift on it and restore it back to better than it was when it came off the line... We want to put like 15 K into it to try and get a ton of money for it. I did math and was like well fine- buy it from me for 8 do all that shit you want to do- and make all the money y'all want. Naw- they want me to have them fix it up on my dime; list it there....and then we are both in the making it rain business. I expressed my dissatisfaction with the waste of my time... Asked for my 400 dollar deposit back - and was told no. So I got my truck back- not cleaned up in the least... Not treated all that well.... And sitting in their office for a few hours waiting on them to play games - I got to sit an listen to how - not so above board these gents are. Unfortunately for them - I counsel quite a few kids with a bunch of money and independence - Guess where I steer them away from...just like I am steering you away from. Definitely do not list your vehicle with these guys. They will use you, waste your time, and rip you off for a few bucks. Their vehicles look incredible and they may be...but there are hundreds of places to buy cars. You should probably do that somewhere where you aren't worried about getting taken advantage of? Hope that was with the 400 bones NFI Empire. BTW got 7,700 for the truck - got it to a 17 year old who is loving it...and it has been in now more than a few senior pictures on the interweb. That feels way way way better than NFI to me. Cheers

I purchased a vehicle here in May 2024. I paid good money on lease return for luxury vehicle. All…read moreappearances and mechanical functionality of vehicle were true as stated. When I arrived at dealership it was a Saturday afternoon. Staff was wrapped up and in a hurry to leave. I made my purchase expecting a full tank of gas and another set of keys. Not! I had to get my own gas. I was told sorry we only have 1 set of keys. The real kicker is when I had to replace all 4 tires after spending an excess of $35,000 dollars at this dealership!! Then the rear privacy cover was also missing. I do not recommend this business. I am paying good money for this vehicle and this is how you treat customers. Karma goes a long way! As I will post this everywhere!!

Well worth the 1.5 hr drive! Honest and caring staff. My sales consultant Justin Sutton took his…read moretime with the sale and wasn't pushy. He listened to my needs and worked with me (sometimes on his personal time) until we found a comfortable deal. The finance manager and the owner were also very nice and caring people that also worked with my needs. This dealership has all the qualities you would want when it comes to the stressful time of buying a car. They made the experience fun and exciting, not scary, the way it should be. I will be back for my next Fiat, and will refer my friends and family. Thank you!

We were looking at new vehicles and really never considered purchasing a Kia until we drove one…read more Our Salesman, Nick Lubin, was great from the beginning to the end. No high-pressure sales and answered all of our questions. Highly recommend Nick. The Kia handles well and has a smooth ride. Does really matter what trim you get, they are all have nice interior finishes. We took the Kia Telluride through a foot of snow and never loss traction. It's a Tank. The Kia is a great value from the low-level models to the top.

AVOID AT ALL COST. CAR SALESMAN ADAM C IS NOT TO BE TRUSTED. 05 rendezvous. Bought this car in…read moreAugust. Emailed Adam C to tell him about the transmission slipping immediately after purchase. Brakes were metal to metal 02 sensor needed replacement , heater does not work, hatch wouldn't open, windows or radio didn't work the paperwork I received with this car says the car is in excellent condition. The condition of this car was poor to say the least. Adam referred me to a garage "at a discount" that is more expensive than any other garage I called. These are shady practices to say the least.

One stop for all of your auto [repair] needs. What makes me one of their frequent customers is…read moretheir professionalism and quality of work using quality auto parts.

Agreed to buy tires from them, they then sold the tires to someone else after making arrangements…read morewith me. Leaving me holding the bag as I drove in from out of town to pick these up. Exceedingly unprofessional. Wouldn't buy a yo-yo from these jokers.