Great owners who built this location from the ground up after owning/operating the business in an…read moreolder building. Exceptional service, great shop, owners on site and spectacular merchandise section. You won't be disappointed I promise you. Open Tuesday thru Saturday, one of the very best dealerships I've ever been in!

I took the week off to tour from NY Mid Hudson region. One of my stop was Erie PA. While…read morevisiting Presque Island State Park I broke down. Had my biked towed to Harley-Davidson of Erie. The service department was wonderful. They got my on the road under 2 1/2 hours. Not only the service manager was very sympathetic that I was far away from home, he made sure that I felt at home and suggested a great place to eat while I waited for my bike. I could not had better experience. As much as I do not want any one to break down, if this was to happen feel at ease that if you do break down around Erie PA, this service department will take good care of you. Thank you Harley-Davison of Erie for making my trip a positive experience

Called on a Saturday with a need for car service for out of state family who needed to return home…read moreon Monday. Although they were unable to assist at that time (they were leaving for the day), they were very understanding. Told me to call back early Monday as they would try to get the car taken care of if we had been unable to get it repaired. The car was able to be repaired elsewhere. However, the kindness, concern, and the offer to try was very much appreciated! Thank you.

I desperately needed a good mechanic after being screwed by a factory defective clutch in a brand…read morenew Hyundai that a local dealer shafted me on over a number of years. It was replaced but they put me off, never did the flywheel, never listened to my transmission concerns. Had a clutch replaced at apox 33K miles, 42K miles..........and now here I am with 64K miles and I needed a new clutch, throw out bearing, flywheel and a whole f******* new transmission. Granted my car just turned 10 years old, but I've only put on 64K miles on it, I do not drive stick like an a-hole and ride my clutch. I should have never let the dealer jerk me around this long, but when we bought the new car we were young and just married, and we thought it had a great warranty....I had no idea how screwed I'd be wit this "brand new" crap car and they're so-called "warranty" after they admitted to "defects". When my tranny crapped out a few weeks ago I called my Dad who recommended John Denny. Somehow my Dad knew him, or knew of him, for many years. My dad said, and I quote, "The guy is good and he knows it!" .....well I think he was trying to imply I might have sticker shock at the price of an estimate....apparently my Dad's never paid a bill at a dealer service department because Denny's price was exactly what I expected. Not back alley cheap, but extremely fair for the job. Honestly I can say his price was cheaper than I expected after talking to previous customers who said they loved him and how awesome he was. John Denny was very honest about every aspect of my work. He couldn't find a used transmission he felt comfortable putting in. I have a vintage car and I do much of my own work on it . So while my daily driver is nothing like my vintage, and I had never worked on new cars, I was still comfortable finding myself a transmission. I understood the reputation my particular car had, plus he's a busy guy, plus I could save myself money running down my own parts. We worked out a good deal. My car finally drives well (first time in 5 years?) , and the price was exactly what I was quoted, and it was done exactly when he said it would be done. They unloaded the parts I brought, and reloaded my core tranny when I was done (because I have to turn that into the place I brought my tranny from). When I went in to pay they gave me a small list of issues they saw that would keep me from passing inspection (bad tie rod, etc - problems I very much expected) there was NO PRESSURE to have them done. Needles to say it was a great experience! I felt there was great open communication, everyone was upfront about everything, and my car runs like it should! If you are looking for an HONEST mechanic and want to pay to have it done right the first time.....you should give them a call.

I took my car in for a pre-inspection in July, admittedly a little early, because I was trying to…read morebe prepared while switching everything over from another state, including getting my car registered and inspected. The staff was very friendly at first, and I specifically brought my car in for a pre-inspection so I would know exactly what needed to be addressed before the actual inspection. I was given a list of items that needed to be fixed, including the windshield wipers. I took care of everything on that list, and when I went back for the inspection, I was called and told that the car would pass -- except that I now needed a new driver's-side windshield wiper and an entirely new windshield. I was honestly speechless. I had paid them specifically for a pre-inspection and followed the information they gave me so I could avoid this exact situation. The pre-inspection itself only cost $15, but the principle of the situation was much bigger than the cost. When I started asking questions, the woman at the counter became very defensive. I eventually asked if I could receive a refund for the $15 since the information I had been given during the pre-inspection was inaccurate. She immediately started yelling at me and said, "If you went to the doctor and they misdiagnosed you, would you ask them for a refund?" My response was simply, "You're not a doctor." If they had simply acknowledged the mistake, refunded the $15, and handled the situation professionally, I would have been more than willing to move past it and continue giving them my business. Instead, the way the situation was handled left me feeling completely dismissed and disappointed. What made the situation even more frustrating was that after my phone conversation with the woman at the counter, her husband -- I assume -- called my boyfriend's parents to discuss the situation. I am a grown adult, and my name and phone number were both provided on my paperwork. I found it extremely inappropriate that they chose to contact someone else about an issue involving me as a customer. When I eventually went into the shop, I waited while they were helping another customer. While I was waiting, I overheard them discussing that they don't really care about inspecting the rear windshield wiper. That was particularly frustrating because my boyfriend had previously been told that he needed to replace his rear windshield wiper in order to pass inspection. I had also just heard them tell another customer that the rear wiper wasn't required and that they don't check it. I did ultimately pay for my service, and I apologized for becoming frustrated because I understand that everyone has bad days. I also explained that, for me, this was about the principle of how the situation was handled. Unfortunately, this also wasn't the first time I've heard of similar situations involving people I know or am affiliated with. I don't expect a business to be perfect, but I do expect accurate information, consistency, and basic customer service when something goes wrong. A simple acknowledgment of the mistake and a little professionalism would have made a huge difference. Unfortunately, based on my experience, I will not be returning, and I would not recommend this business to others.

This was a very pleasant experience. My 2011 Jeep Compass needed an oil change and I was dreading…read morehaving to deal with waiting around for my car and overpaying for the work. However, I was able to go on Johnson & Flick's website to get a quote for the service, and they e-mailed me back within an hour. I dropped off my car at the time they expected me, and it was finished in about 20 minutes. The price? Well because I only need standard oil and get a LECOM discount, I only had to pay $31! Definitely give these guys a try! Whatever issues you have with your car, go on their website and get it quoted. Also, while I was waiting, they had a nice waiting room with a couch, some tables, newspapers, and coffee. Very impressed!

Phones unanswered. They have my winter tires and rims. Hope they still operating or at least will…read morereturn my gear.

1After a brake line broke on my dad's truck, we needed an emergency repair as we had no brakes…read more After calling a few auto garages, we called North east Auto Gallery. They understood our problem and made time for us. They fixed our brake line quickly, and we were back on the road in a couple of hours. I was so impressed I made an appointment for my 10 year old truck to be detailed, It came out like new The body shop does great work for the money. I could not thank the North East Auto Gallery enough - another 5 star business in North East.

It wasn't my starter it ended up being the alternator. Very expensive to fix. Thank you for your…read morehelp.

Not only did this shop have the unique tires for our car, they installed them quickly and got us…read moreback on the road. Thank you for your excellent customer service!

Had issues with tire monitoring system. Stopped at Tires 4 Less and man at service desk had it…read morefixed in 5 minutes. This was my 2nd stop. 1st stop couldn't fix it after waiting an hour at Sam's Club. There was no charge. As we move forward any tires needs I have I'll be going to Tires 4 Less 26th street.

Transmission broke passing through town. They took me right in and got me on the road the next day.read more

Great service good price got my car right in Ed is a great guy. Very good in explaining what…read morerepairs were needed. I'll definitely return

Had two great experiences here. They did my daughter's timing belt and fixed a bent lower control…read morearm. Great experience.

Traveling from CA to MA and had a broken valve stem. Shop was pretty busy and they managed to fit…read moreme in and get me back on the road rather quickly. Everyone was very pleasant and professional.