1. OEM Radio Service

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Humble, TX

OEM Radio Service

5.0 (1 review)
Closed • 9:30 am - 3:00 pm

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1 year ago

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Moon Car Stereo - The dash cam.

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I had a lot of mixed feelings coming here, but I'm glad I did since it's been a great experience!…read more I first asked a local group on Facebook of 13k members and they recommended this place and another Car Entertainment. Reading the review from the other place on Google was horrific. Meth heads, gun pulling installers, and just plain harassment! THANK GOODNESS THIS PLACE CAR TOYS WAS NOT THAT AT ALL. I scheduled with Best Buy and the installers there quoted $300 out the door and they admitted they weren't too familiar with my car and recommended a place next to Home Depot. We looked it up and sure enough it was Car Toys. I walked in around 4 pm and Kat greeted me right away, she wandered off to help another customer and gave me some space to figure out what I wanted to ask and when I was ready I was able to get service right away. They looked up my vehicle, and the system said that they were able to install with my original keys for $400+ I went with that since I figured I didn't want to get another set of fobs. Payment was easy and she took my keys quoted 2.5 hours and got started. I opted to wait since I didn't really want to go anywhere else and it was a good thing since 45 mins passed, the tech comes in and tells me and Kat that the system isn't compatible with my car and I needed to get something with separate fobs. Their instructions were incorrect and after opening up my dash, I already had something there (I bought the car used) that would kill the starter. They didn't charge me extra to disconnect that. I went ahead and picked the least expensive one since I just wanted an autostart and it was about $230 out the door with taxes. They started on that and it became clear that my car would be stubborn. It was supposed to be an easy install but the tech struggled to flash the system and the store closed at 6 pm. What was amazing was that Kat and Tony the sales consultants AND the techs B and another gentleman working another car, stayed the ENTIRE time until the job was done for me knowing I had toddlers at home and couldn't take another day to get it done. So of course I had to order them some pizza for missing out on dinner and family time, so we had ourselves a little pizza party waiting on my car. They finished at 9 pm and took the time to give me instructions, make sure I knew how to use it, and also went over what they did. David the service manager was a transfer from Willowbrook in the past 6 months and was given the task of cleaning the store up since they were having so many issues with customer service with the last team. He's done a phenomenal job but since he's dealing with legacy hold overs from the poor installs and customer service before his team was moved here, the times for install is affected and can be a little slow, as they've fired the people that weren't doing their jobs and have hired new installers. Be patient, they're doing their best to fix what the old store did, and they're doing a phenomenal job in my opinion. I'll definitely use them again for other car accessories and also recommend them to my friends and family!

Super friendly, super helpful very affordable, easy & quick…read moreThank you for your service!

OEM Radio Service - stereo_installation - Updated October 2026

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