I bought a used hollow body that needed set-up/tune-up. Paul took a good look at it, treated it…read morewith care and returned to me in considerably better shape than I had left it with him. I love it. I will use him again!

I hate leaving bad reviews, but this one is warranted and I leave this in the hopes that others…read moredon't experience what I have. This place not only took forever with my guitar, but I got it back functioning worse than when I sent it to them. Just an unbelievably overall bad experience.

Welcoming and comfortable vibe ! No pressure but Jacob and David are available and very helpful …read more All The Best Charlie

Great selection if you're looking to buy. I've had instruments sold by them in the past with good…read moreresults.Last week I brought in a mandolin to sell and was told I had to pay $50 for them to put on new strings even though it was strung with new expensive strings. I'm sure they will have a good reply for this.Maybe they aren't interested in consignment anymore. From now on I'll only be going to Lark Street Music and Alto Music.

Our son was interested in learning to play the guitar. Mark was wonderful. He explained the nuances…read moreof each guitar and suggested that he begin with a very good 'economical' choice, in case, the urge waned. Several years later, and several additional guitars, he still enjoys playing that initial instrument. Thanks, Mark!

I gave Mark my vintage gold sparkle Gretsch snare drum to sell, in excellent condition. I used to…read moreplay it in the Red Hook High School Band in the 1950s. Mark promised he would tell me when he sold the drum, and i gave him my land line phone number, my cell phone number, my email address, and my home address in Barrytown. I checked frequently at first, then not so frequently. Almost three years later Mark told me the drum had been sold for $300 to a Bard College professor, but Mark said he didn't tell me because he couldn't reach me (I have a working recorder on my phone). Mark couldn't locate the sales receipt, and couldn't tell me the Bard College professor's name. Mark said he has thousands and thousands of receipts, and to locate just one would be almost impossible. I told Mark I would feel better showed me the sales receipt before he paid me, and to please keep looking. He is still looking. Our agreement was that Mark would get 20% commission of the best sales price he could get, I would get 80%.

Fantastic experience for my son. The staff/performers/instructors were beyond amazing! Students…read morewill gain more knowledge regarding music and fine tune and increase their ability to play music and perform. Worth the money, time and effort, staff accommodating and professional. Real musicians and real !!! Thank you

It's a very inclusive and welcoming environment, teachers and staff are super knowledgeable and…read moreincredibly supportive, the concerts are always fun and well planned. This is by far my child's favorite extra curricular activity.

Knowledgeable staff with amazing customer service. If you're in New Paltz and need work on an…read moreinstrument, I highly recommend Imperial. I've gone to them for numerous guitar fix ups, and, although I've never bought one of their instruments, they have an amazing selection of guitars in various price ranges. The staff is very eager to talk and help out with any questions you may have. The people here are nice and really go the extra mile to create a professional yet intimate atmosphere. 5/5

Imperial guitar and SoundWorks is one of the finest of the independent music stores…read more I purchased many instruments from Bill Imperial and found him to be one of the most knowledgeable and friendly us men in the music industry. He always stands behind his products and everyone of the instruments I purchased from him was wonderful I even brought back instruments from him and purchase new ones, there was never a question just a smile and a call me if you have any problems. I would give them six stars if it was possible. Bruce Delaney

I have two pianos that needed tuning and some key issues attended to. I called and the appointment…read morewas quickly made and arrived on time. My Young Chang baby grand had not been tuned in many years and also has a Pianocorder system installed back in the 70's. Chris fixed a couple of piano key issues and carefully tuned the piano. The action and sound is a pleasure to play and listen to. Chris had to leave to be on time for another appointment and later the same day returned to tune my Yamaha CP80 Electric stringed Grand Piano which had not been tuned since the '80's. Finally, both pianos function beautifully and bring their wonderful sounds back into my home. If you are looking for someone you can trust with your prized possessions you can depend on New York Piano Works to give you great service and value.

Sharing my review from Google - If you love your piano, this is the guy to go to!!…read moreMy baby grand piano is over 100 years old so I didn't think there was anything that could be done to improve how it sounds. It had been tuned before by someone else, and it sounded "ok" for awhile, but there were keys not responding, with some even sticking, and it just didn't have the responsiveness that made playing it enjoyable. And after having just been tuned, it didn't sound like anything more than an old "tinny" piano sound. So it sat for over a year not getting played. I lost interest because it was just "too hard" to play. After reminding myself that time passes whether we accomplish anything or not (let's not forget 2020), I called Scott to come look it over and see if I could find some enjoyment in playing again, with a piano that sounded better. He looked it over carefully, determined it could be tuned and serviced, and explained how all the little pieces worked, or didn't work, in my case! It was fascinating to see the inside workings! Scott went about dismantling it, showing me all that it needed, but discussing with me what could/should be done now vs. what could be done later down the road, like replacing the keys or refinishing. The result - a spectacularly sweet "voice" emerged out of MY piano that I never thought could happen from a piano this old! Who even knew that my piano had a distinct "voice"?? And the "action" of the keys was significantly improved! I couldn't believe it! I spent the whole next day in front of the piano practicing! If you are concerned about quality service, need an honest assessment, and really care about your piano, call Scott. He emailed appointment details and a reminder, and then a follow up "thank you" email, to check in, and he listed everything that he had done. While at the house, he explained clearly and thoroughly what he was accomplishing, and was very personable, even making friends with my cat, who seemed to want to be a part in the action! Bottom line: Scott can help you with your tuning requirements or really dig deep to making your specific piano everything you want it to be!

Frank is an absolute pro and so friendly as well. He tuned up my 1917 player piano - it sounds…read moreamazing now. He took his time, was very thorough, and explained several things about my piano that I didn't know. Highly recommended!

I have an original 1963 Twin Reverb. I am very careful who I let work on it. The owner was very…read moreknowledgable and was able to get it back in shape every time it decided to bug out. I would also get my my guitars adjusted and set there. He always nailed exactly how I like my guitars. The owner (I forget his name) always remembered and addressed me by my first name. This is incredible since i would only go every 6 months or so.

Ernie is one of the nicest most helpful guys ever. We have been customers of his for a decade and…read moreloved his little shop uptown happy for his new place. It was like a candy store window, He always had something unique in the window. He has a great variety for a small store. We have purchased and traded in guitars. Found a cool Fender Strat, unique and a great Taylor Acoustic....not just your average music store....He always remembers our names and treats us like music fam..