I would like to leave an actual in depth review of the services that Valley hearing center…read moreprovides. However, I'm not able to. My husband and I are both in our 70s and have gotten to that age where we need a hearing evaluation and possibly some type of hearing aid. As long time residents of Salinas, my husband was familiar with the center through reputation and really wanted to go here and give them our business. However, apparently they're not interested in our business. My husband emailed them twice with no response and I have called and left detailed messages with no response after weeks of waiting. I guess they're not taking new patients or they're just not interested in getting new patients or what? If you want the business, you have to respond to the request for care.

I came to Valley Hearing for a free screening. I knew I needed help. But first I had to go the…read morecheap way and purchase hearing aids over the internet. Big mistake. They were horrible. So I went back to Valley Hearing and again met with Megan. She worked with me and my budget and put me in some fantastic hearing aids. There was really no adjustment period. I am so, so happy with my hearing aides and the service that I received at Valley Hearing. A+ experience!

Well, you can tell "Jem" must work there cuz her review is the only positive one…read more My review here is for the ladies at the front desk. You guys have ZERO customer service skills. Completely ignore patients and when patients have to ask questions, it is clear they are disinterested and bothered. I then called for follow up and the phone rang for over 6 minutes. When they finally did answer the phones, they immediately said please hold. In total I was waiting for over 10 minutes! I then asked to speak to a supervisor but supposedly she wasn't there and was supposed to call me back (which never happened). This business should take these reviews serious. Your staff is consistently given negative reviews and something should be done. As far as the doctors go, I went here and saw Dr German who was great. No complaints for the doc.

I went to this location for an ear infection. The doctor could not solve the infection. He sent a…read moreculture to be diagnosed and said he was ordering a CT scan of my ear. I never got the CT scan or culture diagnosis until I went to a doctor in Carmel. The Monterey office is worse as they make you wait an hour or more to be seen. They need to be shut down!

My husband started seeing Eileen Domaloag in June of 2024 after having a stroke. She was very…read moreattentIve to his needs for speech as well as his memory issues when working with him. He is currently working with Christina Ceja. The Office staff is friendly and very helpful in meeting our need for appointment times. they work with Medicare patients. We have and will continue to recommend SVSP for speech needs.

Very helpful staff and speech therapist, nothing but positive vibes and patience. Would highly…read morerecommend.

° No tengo palabras para agradecer el trato tan bonito que le han dado a mi suegro. Desde que llegó…read morelo han atendido súper bien, le curan su dedo con mucho cuidado y lo apoyan en todo. El personal es muy amable, paciente y siempre con una sonrisa. Nos hacen sentir tranquilos como familia. ¡Gracias por todo! Excelente servicio, 100% recomendado. l don't have enough words to thank them for the wonderful care they have given my father-in-law. Since he arrived, they have taken excellent care of him, treating his finger with great care and helping him with all his needs. The staff is very kind, patient, and always with a smile. They give us peace of mind as a family. Thank you so much for everything! Excellent service, 100% recommended. ° Jorge Soria

Salinas Valley Post Acute provided the best care I have ever seen in a facility. The medical staff,…read morephysical therapy team, housekeepers, and kitchen staff were all exceptional. Everyone showed genuine warmth, kindness, patience, and compassion toward my mother and all the residents. They treated my mother like family and always made her feel safe and cared for. I am deeply grateful to the entire staff and highly recommend this wonderful facility.

My son currently attends this location for "speech therapy". However since December of 2025 i have…read morerequested a call back from the general manager, JAMIE ,regarding concerns I have as a parent & have been continuously over looked. Again I received a call that my son's therapist will be leaving the practice & in the meantime no times are available except 3pm on Wednesdays (they have his availability & know 3pm on Wednesdays would not work). Since February of 2026, his doctors have requested he receive an additional session be added since my son is non-verbal & every time I have followed up the response is "availability must remain open for other patients". CLARISSA, the scheduling "manager" who is very passive, informed me if i did not want to schedule my son for an incoming therapist in August (WE ARE IN APRIL) then i am more than welcome to have him discharged. Mind you, we drive an hour to take him to be able to receive this support & multiple times we have arrived & there is no therapist for him, or the session was "canceled". The lack of communication & opportunity for a child is extremely sad. 0/5 stars

I had had radiation and chemotherapy treatment for tongue cancer. I consulted with Katie Hoops of…read moreMonterey Bay Speech Therapy to get a second opinion on my swallow and jaw exercises. Ms. Hoops was very helpful and explained the reason for my exercises as well as emphasizing the importance of my continuing the exercises on a long-term basis. I have heeded her advice. While in consultation with Ms, Hoops I also learned that she had experience working with deaf children. My family had been haranguing me for years to get my hearing tested and the results concluded that I had moderate hearing loss, but not sufficient loss for a hearing aid. However, I was not fully informed of the consequences of my hearing loss or provided an explanation of my testing chart. I made an appointment with Ms Hoops to go over the results of the test, I brought in my charts (which were greek to me) and she explained the test results, informed me of the sounds that are now difficult for me to hear and gave me suggestions regarding "training" family members and friends about how best to ensure that I hear their words. I am very happy to have found Ms. Hoops and Monterey Bay Speech Therapy.

Care quality. Went to the trauma center and spent 12 hours there. Attempted to get assistance after…read moreI left with no one willing to help me.

The women's center is not great. I went in for an appt from a referral from my OBGYN and after…read morewaiting 40 minutes past my appointment I get called to the front to let me know the Dr cancelled and won't be in. I reschedule and was assured that should something come up I could call for a new appointment. Something came up and when I called for a different appointment the girl had 0 customer service skills. Was told that I had to go on a waitlist and when I asked how long she goes "idk" and couldn't even give an estimated timeline. Mind you, this is for a service that has a deadline. When I asked about my referral she said "yeah it's good we just don't have appointments anymore". I then explained that the Dr was the one who cancelled so why am I being essentially punished and she said "thats just how it goes. You can call your OBGYN to be referred somewhere else" if I could give 0 stars I would but I'll give 1 since the front desk staff was nice.