The worst food ever. I was on a low sodium heart diet and all they gave me was ultra processed…read morefoods, canned foods loaded with sodium, and chemicals, artificial and genetically modified crap. The care was lacking in quality and quantity. I would ask for assistance for cleaning a wound i could not reach and all i got was " thats not my job" i was supposed to take 2 showers a week and had to beg for one. They couldnt even get my blood tests right to adjust my blood thinners. Terrible place .

This place is horrible. All of these great ratings are obviously submitted by staff. Their…read moreattitudes towards the patients suck! Your love ones left in their hands will never make it back home.

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.

Therapy is fine. HOWEVER, just as some of the aides are wonderful and kind, others are nasty and…read morestand right next to you speaking their native language, and sauntering around like they have nothing to do. 3 meals served in 9 hours, then nothing. No snacks, etc. I can't imagine this isAn "award winner ". Knowing what I know, I would not have my family member here. It's humiliating. I'm here over 2 weeks, no shower. As a female, they send male CNA'S to change and clean me, which I refuse.

Bad staff, food in questionable quality, I put my grandmother there thinking it's a reputable…read morenursing home but it definitely under deliverered and not worth your money

A relative of mine spent approximately three years in this facility, which they chose due to their…read morefinancial constraints. Unfortunately, the conditions there are deplorable. The rooms are consistently unclean, and the majority of the staff exhibit a lack of diligence, often refusing to maintain even the most basic hygiene standards, claiming that cleaning the patients' rooms is not part of their responsibilities. The presence of rodent droppings on the filthy tiled floors is alarming, and the windows are obscured by grimy, faded drapes that rarely see any cleaning. This situation has persisted for years, with the facility accepting Medicaid and Medicare patients while providing substandard care, exemplified by the inadequate meals and neglectful treatment of residents.

This facility is nothing like any of the positive images they show on their website. The rooms are…read moresmall, cramped, and filthy. The staff will not clean the rooms nor even mop the floors, nor clean the windows. They will tell you it is not their job. If you try to address the hygienic issues you will be met with a wall of excuses. I do not recommend this facility for a plethora of other reasons that I don't have the time to mention.

Run! RUN! RUN! .my fil needed short term rehab after a rather sudden decline from complete…read moreindependence. We were presented with little choice since he is on 5l oxygen. First impression was fine. Nice people. All introduced us. Reassured. Then the truth appeared. Next morning Speech therapist saw him. Then leaned in whispered Get out of here this place is horrible. We were understandably shocke, upset . The SW called us to explain this whole process. We informed them what was said. Apologies all around. She explained rehab is offered only 3 to 6 times a week. Very different from the 7 days offered on the website. We asked when therapy doesn't happen. Do u help him out of bed. Yes absolutely every day. Eat in dining room. My fil.is completely intake mentally. No neuro deficit. Just physical decline from long hospitalization. Next morning no therapy ordered. They keep him in bed despite begging for help all day. When questioned. Nurse told us nurses DO Not ever get pts out of bed. Not my department. We asked for supervisor. No one was available. Next day came up to discuss. My fil still in bed call bell rang for 30min. His insurance paid for rehabilitation. Not for him to be in bed for 2 days and staff overall not nice. NEVER EVER COME HERE IF U LOVE YOUR FAMILY!!!!!!!!!

I spent enough time visiting family in this facility to understand 110% why the elderly don't want…read moreto be put in nursing homes. Understaffed, uncaring, unattended, unresponsive, etc., etc, etc. I'm not going to list the countless grievances I have for this place because my family member passed some time ago and I want to distance myself emotionally from the experience of Meadowbrook Care Center. I just want to communicate to any reader out there that if there is no possibility to keep your family member at home, don't let one day pass without visiting them, attending to their unmet needs, and advocating for their well-being. Are all nursing homes/rehab facilities for the elderly like this one? God help us all.

My father came to South Shore for a rehab, he had a stroke and the rehab staff got him up and…read morewalking again! It was like a miracle. The Nurses really care about the residents there as well. My family and I are very happy with our experience!

This place is horrible! It is run down and falling apart. There are missing floor boards,…read morehalf-painted, crumbing walls, broken screens, and bugs crawling on the walls. In the cold months, the wind blows through the closed windows. One family member saw a roach nest in the library cart (a bunch of old books piled up in a mess). Most of the aides are very good, some seem rude at first, but once you are there for a while you realize they are completely overworked! There is not enough people to help the patients. The same for the nurses on the floor. They don't have time to breathe let alone answer any questions. Some of them are not even given enough information when they start their shift to properly treat patients. If you need a nursing supervisor, go to the nurses' station. Most of them will not even look at you and seem unwilling to interact with caring family members. If you have any questions or concerns, they will tell you they will get back to you with an answer or follow up with a doctor, but they usually leave at the end of their shift without a word. They also will not care if you notice certain medications aren't being given or that a patient hasn't been moved often enough. The administration also seem to have problems with communicating. You will rarely see the nursing administrator out of her office. She is hesitant to discuss or disclose records of patients to family members legally allowed to ask. I was told we would have to pay for copies of their medical records, which are hand written and not available on a portal. This is not a place to rehab, it is a place to have set backs. If you have a family member there, you need to be very observant. Watch out for bed sores. Make sure people are not canceling patients physical therapy because they don't want to get them up. Make sure your family member is being moved if they can't move on their own. Make sure they are being fed or that their feeding machine is working. My family member went many hours without nourishment several times while there. I will say some positives about this place. The respiratory therapists who are there during the day are very attentive and caring. (The evening one can be found napping occasionally in the upstairs rec room if you need him.) The speech therapists, PT and OT staff, for the most part, are also very knowledgeable and caring. I think the PT and OTs need to follow up with a patient in person if they are being told the patient is refusing to go. I challenge the four owners of this place to stay there for an extended period of time as an immobile patient. I wouldn't want my name associated with this place unless major changes are made fast.

wish to express my "Complete" Confidence, Appreciation and Gratitude to the Rehoboth Elderly Care…read moreAgency. From the moment of contact with Intake Coordinator Aaron, I felt a "Sincere" Compassion and "Exceptional" Interest in providing the best and highest standard of care for my 94+ yo Mom who is a fall risk, and needs much care/assistance with her activities of daily living. Rehoboth Care Agency worked directly with me and MLTC to get my Mom set up for at home services ASAP. I am confident with Rehoboths Care Agency that my Mom will be able to continue living in her "Own" home. I am incredibly Grateful for Rehoboth!!

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

From the owner: LOVE TO CARE delivers exceptional private care services throughout New York State, with a special…read morecommitment to families in Nassau and Queens Counties. We are dedicated to promoting the health and wellness of your family through our skilled and compassionate care. Our team develops a comprehensive care plan tailored to help you remain in your home for as long as possible. This approach allows you to stay close to your loved ones as you age or recover from an injury or illness.

My brother used Metro after his knee replacement surgery and he recommended them to me when I went…read morefor my surgery. The care was excellent, the facilities were well-equipped and immaculate, the staff was highly professional, highly knowledgeable and friendly. I recommended them to my wife when she needed physical therapy for her hand.

From the owner: Physical Therapy, Aquatic Therapy, Rehabilitationread more