My disabled senior sweetheart has been a resident about a month. Was discharged from hospital to…read moreRockville Skilled Nursing & Rehabilitation. Previously, she was in a different rehab facility. From what I can tell, Rockville is head & shoulders above the rest! Due to the virus, I have never been inside the facility. The exterior is well-maintained. From what I can see, the Reception area is modern and beautiful. My angel says the rooms are VERY nice! Given that I can't see my loved one, communication is so much more important. I want to full-throatedly commend the following people: Susan Welge (Administrator), Martine Samuels (Director of Nursing), Madonna (Nursing Supervisor), Nanci Waldman (Director of Admissions), Wendi Richards (Director of Social Services), Iana Casareno (MDS Coordinator), Amanda Fischetto (Executive Assistant), Debbie Bowden (Recreation Director), Kristi Barth (Director of Food Services) and Faith (Dietician), Pia Fucarino (Rehabilitation Director) and Dana (Speech & Swallow Therapist.) If I forgot anybody I am sorry. Also want to thank the various nurses and nursing aides. One in particular (Kathleen I believe) recently gave my angel her first shower in months. That is how long she was in and out of hospitals, er's and rehab facilities. Residents get sponge baths daily. Debbie (along with Kathleen) cut the knots out of her hair. It was knotted BEFORE Rockville. Rockville saw it and swiftly addressed it. Wish all companies were run like Rockville! The staff calls ME, instead of me having to call THEM! They are very proactive and always available. When she first arrived, I spoke with Nanci Waldman In Admissions. She explained the process. Then Susan Welge called, introducing herself. Wendy Richards was in touch soon after. Then Debbie Bowden. Debbie also set up a video chat so that I could see my sweetheart. That did us both a world of good. Thank you much Debbie! Get weekly calls from Susan and the staff. On a recent Sunday (her day off!), Susan went in to comfort my angel who was having a hard time dealing psychologically with her conditions. FYI, residents are tested for covid once a week, staff twice a week. Everybody is just a call or email away. They actually respond to you. They do not brush you or the resident's concerns off. Issues get communicated to management and resolved in a timely fashion. Everybody imho has been wonderful. Iana is great explaining medications and the discharge hospital's instructions and interfacing with doctors. Martine said if I have any issues to please have her paged. We have communicated many times by email and phone. Got several calls from Kristi and Dana about dietary restrictions and swallowing issues. Amanda (who will likely answer your call at the Front Desk) is also the Transportation Coordinator. You can hear the smile in her voice! She is very sweet and kind! She arranged an ambulette, driver and aide to take my angel to 2 important medical appointments. One is in Manhattan and one local. I'm amazed at how quickly she set them up! Doctors visit Rockville weekly. Susan even arranged for a company called Sight Rite to come and check her vision. They did. They are also able to dispense glasses. PT and OT have been fantastic. Goal is to get her walking like she did before her hospitalizations. They got her walking 20 steps in her room. That is a miracle! They also strengthen her legs and arms with resistance bands. She is making progress. Eventually they will get her to the on-site gym for more intensive PT. If I ever need a place like this, Rockville will be my first choice! Can't say enough good things. The communication is of utmost importance to me. Susan assured me my heart and soul will get plenty of TLC! Check them out at rockvillerehab.com. You will see a very highly-educated, accomplished and dedicated staff. Thank you ALL. Rockville is NE PLUS ULTRA!

The worst food ever. I was on a low sodium heart diet and all they gave me was ultra processed…read morefoods, canned foods loaded with sodium, and chemicals, artificial and genetically modified crap. The care was lacking in quality and quantity. I would ask for assistance for cleaning a wound i could not reach and all i got was " thats not my job" i was supposed to take 2 showers a week and had to beg for one. They couldnt even get my blood tests right to adjust my blood thinners. Terrible place .

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.

Therapy is fine. HOWEVER, just as some of the aides are wonderful and kind, others are nasty and…read morestand right next to you speaking their native language, and sauntering around like they have nothing to do. 3 meals served in 9 hours, then nothing. No snacks, etc. I can't imagine this isAn "award winner ". Knowing what I know, I would not have my family member here. It's humiliating. I'm here over 2 weeks, no shower. As a female, they send male CNA'S to change and clean me, which I refuse.

DO NOT. I REPEAT. DO NOT SEND A LOVED ONE HERE WHO CAN NOT ADVOCATE FOR THEMSELVES AND WHO WILL BE…read moreTOTALLY RELIANT ON THE STAFF!! At first review and first visit, it appears this is a nice place for your loved one to rehab. However, if you peel the onion back, you will learn that it's the complete opposite. If your loved one can wheel themselves around in a chair, can ambulate and wash up and eat without help, then it could potentially work. But if they cannot do those things, they will be in an extremely neglected environment. Do not trust what they say. When your loved one is there alone, with no one to advocate for them the experience is terrible. The worst. Neglectful and Unprofessional. Please take it from me. This was one of the worst ideas I had to entrust the care of my loved one to this facility. Believe the bad reviews! Negative Zero Stars.

Tommy DeSantis 1 review…read more a week ago New This place is a house of horrors. My sister was there and was not taken care of - very few nurses and aides were good, most of the staff was not. The doctors at this place cannot be real doctors. I asked a question to the doctor and she said "who knows?" My sister had a rash under her breast and they treated it with cream or powder. It was cancer! And the hospital said she had this a long time. Also, she had a seizure and was rushed to the hospital. At hospital, she was checked for seizure medicine and there was no trace in her. She was supposed to be on it all the time. Also, she was in so much pain and screaming in pain and they did not try to help her with the pain. She was on Tylenol?! She was eventually placed in Comfort End of Life and she was still screaming in pain. This is what they call Comfort?! Also one of the staff that came in her room told the family your sister asked for ice-cream and she said I left to see other patients when I came back she passed. I should have gotten her ice-cream. Why would you tell us this?! So many times my sister did not have her own clothes and so many times I saw mice/rat feces on the floor and on my sister's shoes. This place should be shut down and some staff should be locked up.

I am currently a patient in The Grandview Rehabilitation Facility. My treatment here has been…read moreexcellent. The staff is supportive and friendly. My care team is professional in assisting me in recovering from my injuries. The facility is well maintained and clean. The staff provides daily activities to support a healthy lifestyle and environment. I would recommend this facility wholeheartedly. Peggie S

Katie Flynn OT and Alex Umali PT went above and beyond their role in helping my Dad walk again…read more Due to his illness my dad was not always cooperative and they remained patient and consistent with him. Making him feel safe, and motivating him to continue on when he didn't want to. Excellent team work!! Thank you Katie and Alex for all you did!

I spent enough time visiting family in this facility to understand 110% why the elderly don't want…read moreto be put in nursing homes. Understaffed, uncaring, unattended, unresponsive, etc., etc, etc. I'm not going to list the countless grievances I have for this place because my family member passed some time ago and I want to distance myself emotionally from the experience of Meadowbrook Care Center. I just want to communicate to any reader out there that if there is no possibility to keep your family member at home, don't let one day pass without visiting them, attending to their unmet needs, and advocating for their well-being. Are all nursing homes/rehab facilities for the elderly like this one? God help us all.

My sister arrived in March 2024. She came in on a stretcher attached to a trach. The respiratory…read moreteam did an excellent job getting her off the trach. PT and OT did a great job getting her up and walking with the help of a walker. It was the personal care. This is a for profit facility. They are understaffed and under paid. Nights and weekends the staff is almost non existent. My sister would spend hours in bed in soiled diapers. She developed a UTI which was diagnosed to late. I called an ambulance on May 17th 2025 because my sister was non responsive in bed. She was dehydrated, her kidneys were shutting down, her liver enzymes were elevated and she had fluid around her lungs. My sister passed on May 30th. Cause of death was pneumonia. She would have been on dialysis the rest of her life and attached to the trach again. She chose to die rather than go back to that facility. God I miss my sister.

My son spent three months in this facility before dying as a result of their neglect. They…read moreoutsource the staff on weekends and are extremely neglectful as well. My son contracted MRSA as a result of his diaper not being changed for 24 hours, which resulted in septic blood poisoning. If you know of someone in the facility, WATCH THEM CLOSELY!!

wish to express my "Complete" Confidence, Appreciation and Gratitude to the Rehoboth Elderly Care…read moreAgency. From the moment of contact with Intake Coordinator Aaron, I felt a "Sincere" Compassion and "Exceptional" Interest in providing the best and highest standard of care for my 94+ yo Mom who is a fall risk, and needs much care/assistance with her activities of daily living. Rehoboth Care Agency worked directly with me and MLTC to get my Mom set up for at home services ASAP. I am confident with Rehoboths Care Agency that my Mom will be able to continue living in her "Own" home. I am incredibly Grateful for Rehoboth!!

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

From the owner: LOVE TO CARE delivers exceptional private care services throughout New York State, with a special…read morecommitment to families in Nassau and Queens Counties. We are dedicated to promoting the health and wellness of your family through our skilled and compassionate care. Our team develops a comprehensive care plan tailored to help you remain in your home for as long as possible. This approach allows you to stay close to your loved ones as you age or recover from an injury or illness.

PT at home. Carlos is awesome. He has really helped my nephew with special needs to use his knee…read moreand be able to bend it more. He has given him exercises to do to get him mire mobile again. He pushes him gently to do more each time. Really appreciate Carlos skill and caring. Highly recommend for those special cases where office PT nay not work.