The worst food ever. I was on a low sodium heart diet and all they gave me was ultra processed…read morefoods, canned foods loaded with sodium, and chemicals, artificial and genetically modified crap. The care was lacking in quality and quantity. I would ask for assistance for cleaning a wound i could not reach and all i got was " thats not my job" i was supposed to take 2 showers a week and had to beg for one. They couldnt even get my blood tests right to adjust my blood thinners. Terrible place .

This place is horrible. All of these great ratings are obviously submitted by staff. Their…read moreattitudes towards the patients suck! Your love ones left in their hands will never make it back home.

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.

Everyone at The Grand Pavilion was very professional and caring. They couldn't do enough for my…read moremother. They helped her transition back to being more independent and able to take care of herself at home. thank you all for the excellent care you provided her.

Bad staff, food in questionable quality, I put my grandmother there thinking it's a reputable…read morenursing home but it definitely under deliverered and not worth your money

My grandmother was transferred here after she took a very bad fall at a hospital and now requires…read moreintense rehabilitation. We toured many places but a few denied her since she had the history of falling. We chose South Point Plaza because it was close to home and when we came for the tour, one of the supervising nuses, was very helpful and truly seemed to care. We saw the first floor which is newly remodeled and didn't smell like urine like most rehabilitation/nursing homes do. When she was transferred, it was Christmas Eve at night. She was brought up to the dementia unit (3rd floor). I took elevator to the 3rd floor and I thought i had walked into a completely different place. The place was nothing like the floor we saw. It smelled, the people were advanced dementia patients and the rooms were very outdated and just looked depressing. I literally broke down thinking that my grandma would be unhappy or uncomfortable in this environment. I immediately contacted admissions but it was Christmas Eve 10pm so no one to help me at that time. The nurse supervisor, the nurse on the floor and all the CPN'S (aides) came to the room and told me not to worry. They were very kind and caring to my grandma, my mom and myself. We came to visit every day all day and i must say, the nurses and aides were very sweet, caring and kind. My grandna had no complaints at all. After the holiday, admissions called me first thing in the morning and told me they were moving my grandma to the first floor. This is the acute treatment floor not dementia unit. They explained that the hospital record stated she had alzheimers (which she does but not advanced) and they needed to be sure she was watched properly over the holiday weekend and make sure that if she was a run away patient, she would be well taken care of (since dementia unit has a lock down unit). I think that was a good precaution they took. Now my grandmother is on the first floor in a very comfortable, clean and nice room with a very nice roommate. She tells me she is happy here and they are nice to her. The staff even put a paper with translation words in her language so they could communicate with her since she doesn't speak English. The nurses and the rest of the staff have been very helpful and kind. Day 7 and so far this has been a great choice.

A relative of mine spent approximately three years in this facility, which they chose due to their…read morefinancial constraints. Unfortunately, the conditions there are deplorable. The rooms are consistently unclean, and the majority of the staff exhibit a lack of diligence, often refusing to maintain even the most basic hygiene standards, claiming that cleaning the patients' rooms is not part of their responsibilities. The presence of rodent droppings on the filthy tiled floors is alarming, and the windows are obscured by grimy, faded drapes that rarely see any cleaning. This situation has persisted for years, with the facility accepting Medicaid and Medicare patients while providing substandard care, exemplified by the inadequate meals and neglectful treatment of residents.

I left Meadowbrook Care Center on Oct 18th and for now I would like to thank the entire Kitchen…read moreStaff. There food was excellent. The other four facilities that i have been in the last four months were terrible and could not compare to the food I was served in Meadowbrook. Their soup was surpurb, and any time I wanted more all I did was call the kitchen and they brought it to me right away. They really went out of their way to make sure all my needs were met. They were thw best of the best. Thank you again. Food was great. Richard Kleila

I spent enough time visiting family in this facility to understand 110% why the elderly don't want…read moreto be put in nursing homes. Understaffed, uncaring, unattended, unresponsive, etc., etc, etc. I'm not going to list the countless grievances I have for this place because my family member passed some time ago and I want to distance myself emotionally from the experience of Meadowbrook Care Center. I just want to communicate to any reader out there that if there is no possibility to keep your family member at home, don't let one day pass without visiting them, attending to their unmet needs, and advocating for their well-being. Are all nursing homes/rehab facilities for the elderly like this one? God help us all.

My sister arrived in March 2024. She came in on a stretcher attached to a trach. The respiratory…read moreteam did an excellent job getting her off the trach. PT and OT did a great job getting her up and walking with the help of a walker. It was the personal care. This is a for profit facility. They are understaffed and under paid. Nights and weekends the staff is almost non existent. My sister would spend hours in bed in soiled diapers. She developed a UTI which was diagnosed to late. I called an ambulance on May 17th 2025 because my sister was non responsive in bed. She was dehydrated, her kidneys were shutting down, her liver enzymes were elevated and she had fluid around her lungs. My sister passed on May 30th. Cause of death was pneumonia. She would have been on dialysis the rest of her life and attached to the trach again. She chose to die rather than go back to that facility. God I miss my sister.

My son spent three months in this facility before dying as a result of their neglect. They…read moreoutsource the staff on weekends and are extremely neglectful as well. My son contracted MRSA as a result of his diaper not being changed for 24 hours, which resulted in septic blood poisoning. If you know of someone in the facility, WATCH THEM CLOSELY!!

wish to express my "Complete" Confidence, Appreciation and Gratitude to the Rehoboth Elderly Care…read moreAgency. From the moment of contact with Intake Coordinator Aaron, I felt a "Sincere" Compassion and "Exceptional" Interest in providing the best and highest standard of care for my 94+ yo Mom who is a fall risk, and needs much care/assistance with her activities of daily living. Rehoboth Care Agency worked directly with me and MLTC to get my Mom set up for at home services ASAP. I am confident with Rehoboths Care Agency that my Mom will be able to continue living in her "Own" home. I am incredibly Grateful for Rehoboth!!

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

From the owner: LOVE TO CARE delivers exceptional private care services throughout New York State, with a special…read morecommitment to families in Nassau and Queens Counties. We are dedicated to promoting the health and wellness of your family through our skilled and compassionate care. Our team develops a comprehensive care plan tailored to help you remain in your home for as long as possible. This approach allows you to stay close to your loved ones as you age or recover from an injury or illness.

My brother used Metro after his knee replacement surgery and he recommended them to me when I went…read morefor my surgery. The care was excellent, the facilities were well-equipped and immaculate, the staff was highly professional, highly knowledgeable and friendly. I recommended them to my wife when she needed physical therapy for her hand.

From the owner: Physical Therapy, Aquatic Therapy, Rehabilitationread more