When I had a need for an Urgent Care Doctor, I was so glad Dr. Fulsang could see me the same day!…read moreShe was kind, friendly, and patient - great bedside manner!!! . I appreciated how very thorough she was in asking about my background and health history. For the first time ever, I did not feel rushed during a doctors visit. I wish she was in my home town - I would make her my primary care doctor immediately. I felt cared for. She is GREAT doctor!

From the owner: Dr. Fulsang has practiced medicine since 2003. She has lived and worked on the Big Island since…read more2012. Her Waikoloa adult primary and urgent care clinic opened in 2016.

Carly and her staff are just the best in town. Savannah is so sweet and helpful which makes booking…read moreappointments and getting paperwork done a breeze. Carly listens to you and answers with so much care it makes you feel seen. Grateful for their help in health. I definitely recommend!

Professional, caring, personalized and efficient! I cannot say enough about how incredible Kaleo…read moreand her team are. Everyone at the clinic is so kind and accommodating and they really took the time to get to know me and my girls. I always leave feeling confident that we are getting the best care. They take several types of insurance, including ours and only charged a minimal copay. I highly recommend Waimea Primary Care!

My mom's doctor I appreciate the love and true guidance she gives…read more She to me is one of the best lady family doctors in hilo. The reason is for her genuine care to help her paitents something that rarely occurs with some doctors.

I have been a patient since I was 19 years old (21 years this year), since Dr. Nakamura started at…read moreDr. Kurohara's office. After opening his own practice, Hilo Family Medicine, where Dr. Mel joined him & has cared for me ever since. She has helped me through many hard times in my life & always does her best by me and my health. I am blessed to have a doctor that is as wonderful & committed as her!!!

Dr. Warren is one of the most knowledgeable and compassionate physicians ever. Most medical…read morepersonnel chose her as there physician. Reveena, her office manager, goes above and beyond her duty to help patients with lab and referral arrangements. She is very pleasant and helpful. Highly recommend! !!!

My daughter was a patient for years. About 2 years ago she noticed a lump in her breast. Told Dr…read morePerlas, who examined & said she didn't feel anything. My daughter requested a mammogram. Perlas never followed up, even after a 2nd request from my daughter. The lump got larger & noticeable. During 2nd exam Perlas could feel it & acknowledged it, said she'd schedule a mammogram ... she never did even after a 2nd call from my daughter. My daughter got fed up & switched to Kaiser on next open enrollment. Within 3 weeks, she had a mammogram, a biopsy and numerous scans. Now she's had a mastectomy & is looking at radiation & possibly more because the tumor was left to grow & spread. DO NOT GO TO THIS CLINIC!!!!!!~

Follow up has been very good and I look forward to getting to know Dr. Perlas better. Her staff are…read morevery efficient, qualified and well trained. Pleasant in attitude and support. Mahalo!

Dr. Claudia Christman has been helping me with my very annoying menopause symptoms by putting me on…read morebioidentical hormone replacement therapy. Dr. Claudia Christman fully explained what is entailed with bioidentical hormone replacement therapy, side affects and possible outcomes. Now my many symptoms have lessened to a very manageable level after 6 weeks. There will be more lab tests done to see where my hormones levels are now and then she will adjust the medication doses so I will continue to get better and feel like my old self. I highly recommend Dr. Claudia Christman for all women suffering from menopause, who need help with hot flashes and myriad other related symptoms. She is very down to earth, funny and easy to talk to. Don't sit there in a pool of sweat, go see her now!

Dr. Claudia is the most caring Doc I have ever met. She takes time to really understand what…read moreissues you have... and addresses each... with genuine care and knowledge. Now almost 70 yrs. old, I have been taking Bio-identical Hormones for a few years and have amazingly regained part of my youth.. originally she prescribed these because of Osteoporosis, and result was incredible... in 2 yrs. I have grown back bone and no longer have osteoporosis in my spine ... like a miracle ! Also, youthful benefits include more energy, fast growing hair, nails and skin, and rejuvenated sex life...at 69 yrs. old and I was out dancing Salsa tonite... She can rejuvenate your life ... your attitude...!

Dr Matsuo and his wife Jodi (a PhD in Nutrition) offer support for a no alcohol, plant-based…read morelifestyle. They bill your insurance for appointments and classes --and bill YOU if you don't show up. I fully understand that a practice can't survive if patients don't show up, but how about making it easier for patients to be there in the first place? This is where it becomes a frustratingly, horrible experience for the patient. Their biggest weakness lies in their office management and in their software. A BIG CAUTION: If you have a tele-health appointment you will get an email reminding you; but they do not explain where to sign in for the tele-health appointment. If you have other doctors in the area, you know to go to your patient portal and this links you to the tele-health portal. But no, not Kukui LM Clinic, YOU are supposed to know (each time) that the email does not link you to the tele-health portal. The doctor is often late, so if you are waiting at the clinic's patient portal, you will miss the 15-minute window they offer you. If you have difficulty knowing where to look for the tele-health link they will not pick up their phone (it goes to voicemail) and occasionally confuse you by telling you they will use a non HIPPA compliant FaceTime call instead of the tele-health patient portal. Make no mistake: YOU will be billed for missing the appointment. In other words, It's always YOUR problem. In my experience, they will also bill YOU for appointments you might have missed for health reasons (I was in the hospital in the ICU). They may bill you for Sundays when the office isn't open. They will bill you for health teaching they offer (although they do not inform you of this). They will bill you for appointments even BEFORE you ever signed their office policies. To be constructive here, I think that the the problem lies with the office manager, Jodi's sister, who in my humble opinion doesn't have the temperament or experience for the job. She blames the patient rather than stepping back and learning what's wrong with their system so that it gets fixed; so patients CAN be in the right place at the right time. It's just so basic and obvious it's almost ridiculous, but they continue to put their health care delivery problems on you and will bill you for them. For me it was time to step aside. But to demonstrate my good intentions here's an example of how it should work: Allergist Alan Wang has an outstanding office manager named Vanesa. She always answers the phone. She also emails you to remind you of your appointment. What makes Dr Wang's office work so efficiently is that, after you click on the email confirmation, you are linked to Dr Wang's patient portal. After you confirm, the program links you to a pre-checkin page. Here you provide the doctor with any new medications you might be taking. This is an opportunity to check that your address and telephone number are correct and your insurance information is up-to-date. On the day of your appointment you will get another email, but this time it takes you directly to the tele-health page. Dr Wang's office manager then calls you to make sure your video and mic are set up and that you are ready for the call on time. You wait while watching a sign that says "The doctor will be with you shortly." You know that you are in the correct place and on time. None of this happens at the Kukui Clinic. If you sit on the patient portal page that confirms your appointment, there is no link to the video or mic. Dr Matsuo is often late, so it's unclear if you too should wait. There is no information telling you to go to another website address. If you call for help it rolls over to their message machine, then they bill YOU for missing the appointment. This in my humble opinion is not only irritating it's unethical and stupid. Patient's are there because they NEED to see the doctor why block them from doing so? I for one was waiting to be seen when all this occurred! Beware: If you try to text them You will be BURIED in clinic rules that repeat each time you text. As I said, they do not answer the phone, the office manager makes no effort to be helpful. In my experience she'll just try to find ways to charge you out of pocket thereby punishing you for your alleged wrong doing. IN MY OPINION, This is a sad situation for the professional team who mean well but appear to be unable to deal with a relative who is clearly not in a job that best suits her abilities. It even appears that she may be directed to punish patients who may be sick, elderly, disabled or in need of a hand. Why can't they just swallow hard and look at what's not working rather than blaming patients for what is really their problems delivering health care? ADVICE: I'd look for a clinic that has more concern for its patients. This is NOT being written by a disgruntled patient, but one who sincerely hopes that this clinic, with its good intentions but poor management, will succeed.

Dr Matsuo and staff continue to pleasantly surprise my wife and myself. He and staff are so kind,…read moreconcerned, interested in patients diet, advocating plant based etc

Office staff phone and in person etiquette is completely inappropriate and threatening. In office…read morevisit is ALL about pushing vaccines!!! Obviously Big pharma controls most healthcare in the US. It's all about keeping children sick to keep them in system. Would not return.. they definitely don't have the best interest of my child

I moved to Hawaii from LA 3 years ago and just got around to finding a primary care facility. I am…read moreSO happy I found this place! It's so easy and fast to get an appointment, I've never had to wait once I arrive at the office, and the staff is extremely professional and kind. I chose Jamie Deuchler (NP) and I couldn't be happier. She takes her time with me at appointments, has a caring and professional bedside manner and is happy to refer out for specialty visits. There is plenty of parking here and they take Quest medical insurance. Thank you Paniolo!

I called this urgent care while on vacation, Dr Kurap saw me as soon as we arrived as we were about…read more20 min away. He was very kind and asked me about my symptoms, after our discussion and short examination he called in a prescription. My husband and kids were waiting outside for me and since he knew we were on vacation he made things so quick and easy. For needing urgent care in an unfamiliar place I was treated so well and really wasn't out much time at all. I could not believe how helpful and friendly he was. The next day I was already feeling better (thank goodness) and was able to enjoy my time on the island. What a wonderful experience, I am truly grateful to have found him. I would say even if there are closer urgent care offices still go here, I am sure the level of care is worth it!

I saw Dr. Kurap when I was experiencing unexpected and confusing symptoms having heard he was a…read morereally good diagnostician. His thoughtful and curious examination came up with an unexpected diagnosis and I was pleased he lived up to his reputation. His approach was comprehensive and I was pleased that someone of his caliber was here on Big Island. His bedside manner was friendly and that told me he is the kind of doctor that loves his work-one not afraid to do what it took to make sure he got it right. A smart, curious, dedicated professional. Rare.