Five stars for Ashley! I can't thank her enough for the amazing job she does grooming my dog, Teca…read more Before finding Ashley, Teca was actually red-flagged at his previous groomers for being "difficult" to groom. While other places turned us away, Ashley wasn't hesitant at all to work with him. She has been so patient and gentle, and they've built such a wonderful relationship that we were even able to lower his medication dosage! If anyone has a "difficult" or banned dog, I highly recommend bringing your fur baby to Ashley. She is a true miracle worker!

I made two separate appointments... one for my cat on Sunday the 11th and one for my dogs on…read moreThursday the 8th. I repeatedly confirmed both dates and was confident I had them right. On Wednesday at noon, I received a call claiming I had missed my cat's appointment on the 5th. They hadn't called Monday to check in or clarify the apparent scheduling mix-up. Instead, they gave me just two hours to return their call or they would cancel my dogs' appointments the following day. When I called, the staff was rude, insisted I was wrong, and treated me as though I were the problem. I was then told I would have to pay a deposit to keep my dogs' appointments, so I canceled. I had recently moved nearby and genuinely hoped to find a regular groomer for my pets. My dog has cancer, so finding a reliable, compassionate groomer is particularly important to me. Mistakes happen, but how a business handles them says everything. A simple phone call to clarify the dates could have prevented this entire situation. Instead, the communication was poor, the interaction was unpleasant, and I was left with no confidence in their customer service before my pets had even been seen. I wouldn't feel comfortable trusting my pets to a business that handled a simple scheduling issue this way.

Cees and her Team are great. We bring our Australian Labradoodle in for her bath and cut every 5…read moreweeks an I use tbe self bath every 2 weeks. The staff are great. They really like dogs! Our Laney actually wags her tail when she see Cees! Highly recommend this Groomer for your pooch!

Cees has always been wonderful! I took my beagle, Budie, to her for many years, and she was always…read moreso kind, helpful, and caring with her. Budie was always well taken care of, and they did such a great job grooming her. I always felt comfortable knowing she was in good hands.

I have been taking my large goldendoodle, Benny, to Cali Pets every four weeks for nearly two and a…read morehalf years now and I can confidently say I wouldn't trust his grooming with anyone but Tracy and her caring and dedicated staff. It's always a bonus to support a small, woman-owned business and in this case it's true that the grooming professionalism (especially for poodle breeds) is second to none, but what impresses me the most is the staff's commitment to making the grooming experience a positive one for all their pups. You see the warmth and enthusiasm the staff has toward their clients and that's reflected in the way my dog enthusiastically greets them each visit. Dog safety and wellness is always a top priority there and I know their groomers will always take the time to talk through how the grooming session went and in the rare occasions there are any issues, will share whether they spotted a hot spot or early signs of an ear infection. It's clear they are as passionate about the wellbeing of our pets as we are, and that gives me a lot of peace of mind. They recently relocated to a larger space on Melrose Dr. and I love that their shop front is located with top quality brands and dog food (Woof, BetterBone, Open Farm, EQyss are a few of the brands I love there). I wholeheartedly recommend them to anyone looking for a caring and knowledgable group of groomers who are dedicated to their work and care enough to pass that knowledge onto owners.

***Updated in response to the owner's reply:…read more The owner's response reinforces our concern about how this business handles customer issues. We are extremely disappointed by our most recent grooming experience at Cali Pets. We had used this business twice before and previously had positive experiences grooming our two wooly-coated huskies, which is why this outcome was so upsetting. Our dogs have long, thick coats that can mat quickly during seasonal changes, especially in spring. Our male husky, Arkin, is particularly prone to matting around the belly and sides. Because of this, we sometimes trim down problem areas at home before bringing him in, with the goal of preventing larger sections of the coat from becoming impacted while still preserving as much of his fur as possible. That is also what we expected from a professional grooming visit: help managing difficult areas while saving as much coat as reasonably possible. Before this appointment, we had already trimmed much of the fur on his belly and sides, while most of his back remained intact. When we picked him up, we were shocked to find that he had been shaved down almost entirely, including areas that we did not believe required that level of removal. In our view, this was an unnecessarily extreme result, especially in April and especially for a senior dog. Equally concerning was the lack of communication throughout the appointment. Both of our dogs were scheduled that morning. After waiting about 30 minutes, we were told our male dog would need to come back later. We adjusted our day and returned him at approximately 2:30 pm. Around 3:45 pm, we were told he would take longer than expected and would miss the originally quoted pickup window of 4:30-5:00 pm. After that, we did not receive a proper update. The shop closed at 5:30 pm, our calls later went to voicemail, and by after 6:30 pm we were concerned enough that we drove there ourselves to make sure everything was okay. When we arrived, we were told the staff had taken a break and were still finishing up. When we finally saw our dog, the result was far more severe than anything we had expected or would have agreed to had it been clearly explained in advance. We also disagree with several points in the owner's public response. In particular, it is not accurate to say service was refused. Both dogs were scheduled, and we were instructed to bring our male dog back later due to how the appointment was being handled. We also do not agree that this exact outcome was the only possible option. For reference, the three photos we included were posted to show context. One shows our pup before his appointment to give a sense of the length of his coat even when cut down significantly already. Another shows the result after this grooming visit. The third shows an example from a prior at-home trim, included to demonstrate that in the past we have been able to cut down problem areas while still preserving substantial fur rather than taking nearly the entire body down to the skin. That comparison is exactly why this result was so upsetting to us. If such an extreme shave was truly the only humane option, that should have been communicated clearly and directly beforehand. Had that been explained to us in plain terms, we would have declined and made a different decision for our dog. We are sharing our experience so other pet owners can make an informed decision. We have included before-and-after photos, as well as examples of prior trims done at home for comparison.

Making the appointment was easy and they gave me a time that worked with my schedule…read more The people, from the front desk to the veterinary staff is friendly, professional and knowledgeable. The care for my dog was great. They treat your pet with kindness!

Exceptional service. Literally saved my cat's life and went above and beyond as if that wasn't…read moreenough. We'll forever be indebted and recommend them!!

My shelter rescue Bella LOVES coming here she knows right when she parks. I am sad there are no…read morecams to watch them but from time to time they send photos of her playing and having fun. This has helped her out so much in getting her energy out. First responders get a discount which I love, making it 5 bucks cheaper. I love the staff especially last-minute drop-off. ALWAYS accommodating to my work schedule. Thank You guys

We love the new groomer, Sara, that Dog Dayz of California hired. She has been the only one who has…read moregroomed our dogs hair to the way that looks good and trimmed/cut short like the way we have been asking for from every groomer we have taken our baby to. It just seemed with those groomers to only do deshedding brushing so we pay for that and not a true cut. She makes our fur boy look so handsome. Thank you Sara

Brought my pup here for the first time after she was stung by a bee in her mouth (she tried to eat…read moreit...*face palm*). I had called ahead of time to ensure they accept walk ins & explained the situation. The woman that answered the phone was amazingly helpful & informed to bring her in right away. Upon entering the facility, the vet tech came out immediately to tend to my pup and bring her to the back while I got signed in/up for the service. Once finished, the vet tech came back and brought me to a room where I was able to sit and relax until my pup was ready. She was taken care of VERY well & super fast! All the women that worked here that day were so amazing & sweet; even informing me how much they loved my sweet little pup! She ended up needing an antibiotic after they removed the stinger lodged up in her gums & given her an injection. The price for all of these services was less than $200! Amazing! I feel most places would've charged an arm and a leg, but not here! They made my pup their first priority. The establishment was super clean, & side note, had amazing AC on a super hot summer day! I would HIGHLY recommend bringing your pets here for any service they provide.

Amazing staff . I have went through so much in the last few years Dr Amy Jarrah is one of the best…read moreveterinarians I've had the pleasure of working with. ALL the ladies are just wonderful and caring.

So happy our friend recommended Groovy Grooms because we had been driving to Del Mar from Oceanside…read moreto get our doodle groomed at a place that was tried and true to us. Our doodle even went back to her groomer for pets after my husband went in to get her. She was overdue for a cut and she looks great!

We absolutely LOVE Elise. Before her, we had a bad experience with another groomer. We get it,…read moreaccidents happen, but when it happens to your fur baby it can be really hard to trust another groomer again. From the moment we met Elise, she listened to our concerns, had great suggestions for our little guy and knew what she was talking about when it comes to his care/needs. She is SO sweet and treats our dog like he is the best little dude around. We feel so thankful to have found her and that our Giuseppe is so safe in her care. Plus he looks ADORABLE after every cut. We highly recommend Elise if you're looking for a genuinely wonderful groomer!

We are so lucky to have Lisa as Bailey's groomer! She is so…read morekind and patient. She makes Bailey feel at ease and does an amazing job grooming him. She also takes amazing pictures after every grooming session. I just can't say enough great things about her and how she takes care of our Bailey.

Thank you so much, Lisa for the great service you provided us today...Our fur baby is feeling much,…read moremuch better after much needed bath, haircut and lots of TLC. We are extremely happy with your workmanship and the way you explained step by step what it would take for our pup to feel happier. We will definitely be back in four weeks:) Sam & Blanca