I stayed at Ocean View Hotel for three days. The location was excellent, right by the ocean, and the service was very good throughout my stay. However, the rooms were quite small and did not feel as spacious as we expected based on the photos on the website. Unfortunately, I found the price to be far too high for what the hotel offers. There is no on-site restaurant or breakfast included, and parking costs more than $60 per night, which is especially expensive. When you add the room rate, the high parking fee, and the lack of basic amenities such as breakfast, the overall value simply isn't there. There are several other excellent hotels nearby that offer more amenities and much better value for the money. In my opinion, with this hotel, you are mainly paying a premium for the fact that it is directly on the beach. Personally, I would rather pay less, have more services and amenities, and walk a few extra minutes to the beach than pay such a high price just for the location. Overall, the service was excellent and the location was fantastic, but considering the price and the limited amenities, I don't feel the hotel offers good value for money. read more

From the time we walked in, we felt welcomed. Took a cruise out of Long Beach so upon returning, we were told we could check in early, which I love since we have 3 small kids. While waiting for our room, took a walk to the pier and beach, got some food, and when we got back, the room was ready. Walked into a bright, clean room and bathroom. Heidi was amazing! She gave us information for bikes and WiFi. Told us that towels and sand toys are provided to guests to enjoy at the beach. You have to have a hotel key to access the elevator and the lobby doors are locked after business hours. You'll receive 20% off if you dine at the Shoreside restaurant a couple of doors down. She even gave our kids bubbles before we went to our room. Less than a five minute walk to the Santa Monica Pier and beach and a lot of food places around in both directions. I would definitely book here again read more

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Every front desk assistant is nice and friendly! Always help you when needed! Very nice rooms and best views read more

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The front desk staff are incredible! I had an interview in Santa Monica and my short stay was great. Shout out to Joy & Ashley for being so sweet and accommodating. If I'm back in the area soon, I'll be staying here again! read more

Ocean View Hotel - Hotels Near Me - Santa Monica, California

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Heidi made our entire vacation here a great experience; we cannot wait to return. I love when people in the hospitality business know what they're doing and love what they're doing. I'm a Santa Monica local, and my parents, who came to visit me from Israel, stayed here for 5 nights, 08/01/2025-08/06/2025. I helped them book their stay via Booking.com. The service is exceptional beyond what we expected. Heidi at the front desk did everything she could to ensure my parents would feel at home. The entire hotel staff is 10 out of 10. My parents visited me for almost a month, and during this month, they stayed in three different hotels. The Ocean View hotel was the last one on the list, and they liked it the best. The price was reasonable. The hotel is beautiful and in a fantastic location with excellent customer service. This is precisely what you want your hotel to be: people come for the area, enjoy the cleanliness and comfort, and come back for the customer service & experience. read more

Ocean View Hotel - Hotels Near Me - Santa Monica, California

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I was able to connect with someone at the hotel finally and they confirmed I'm all squared away and they see me in their system. ‍ Apparently there's some automation on the booking.com side that sends this terrifying email out. read more

Ocean View Hotel - How would I even let them pre-authorize the card? Oh and they hold the money for a week. Ew - Hotels Near Me - Santa Monica, California

TAKE YOUR HARD EARNED MONEY ELSEWHERE Arrived for two nights, called days before and front desk said they can do early check in. When arrived , they did not. Waited in the lobby with a 2 year old until check in at 4 (which I'm paying for). The front desk ladies looked annoyed I kept asking when the room would be available. Requested to speak to the supervisor, and got immediately denied without trying. The room was not ready until after 4:30. (They don't even follow their own Policies). Only Valet Parking for $63 per day (Extremely Overpriced and not worth parking on property). Sometimes Valet guy is not at his post so you have to look/wait for him, which I did just to get my own keys to get things out the car. So if you have a baby (Inconvenient). Room was dusty, pillow sheets had paint stains. So irritated with the service I did not want to make contact with front the desk as it was a mood killer. Views were nice from the hotel room. Hotel charges a $30 hotel fee per day for the gym, bike rentals, discount on restaurant nearby (not worth it) . I didn't even use it and they don't reimburse what you did not use. Paid a lot of money to be near the beach with poor service. Pay somewhere else with your hard earned money. This place wasn't it! read more

Hotel's location was very convenient, with restaurants and walking paths right nearby. The staff welcomed us very warmly at check-in. Upon entering the room, we found anniversary celebration balloons, drinks, chocolates, and a card with handwritten messages from four staff members placed on the bed. It was incredibly touching. We stayed in a 4th-floor ocean view room, offering an amazing view of the Pacific Ocean. The room had a private balcony, perfect for watching the sunset. The hotel was very clean, and the surrounding area felt safe. The bathroom was fully stocked with complimentary toiletries and all necessary amenities. The room featured a high-end Nespresso coffee machine. The bed was extremely comfortable. I will definitely visit this hotel again. I highly recommend it to everyone. read more

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We thoroughly enjoyed this hotel. The lobby was lovely and the desk clerks were nice. The rooms were nice and very clean. I absolutely loved having a balcony looking out towards the ocean. I spent a lot of time on that balcony. We will be back. read more

When you're looking for a place in Santa Monica, the main priority is being as close to the ocean as possible--that's the real star of the show and the reason people from all over the world visit. This trip was a special one for me, and it was my first time staying at an ocean-view property. Let me tell you--the hotel and its team did not disappoint. I had one small request, and Heidi not only accommodated it but did so with incredible efficiency and responsiveness. At check-in, I met Ashley, who was not only super friendly but also knew the city inside and out, giving me great local tips. Joy and Teresa were absolutely amazing; as I was heading to the beach with my hands full, they noticed and kindly offered me a complimentary beach bag and an extra towel. On my way back, Christian saw that I looked thirsty and handed me two bottles of water--exactly what I needed after a day in the sun. This experience was truly top-tier. I will not only be returning to this property but also sharing my experience with friends and family heading to the Westside for a vacation. Thank you again, Ocean View, for a five-star, five-diamond stay! read more

Ocean View Hotel - View from your room. - Hotels Near Me - Santa Monica, California

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A huge thank you to the Ocean view Hotel staff. Every time I stay at this property I feel as though I'm being treated like family. Bryan, the hotel manager goes above and beyond in every way conceivable. Joy on the front desk, epitomizes the word hospitality. Rocio, head housekeeper moved heaven in earth to ensure I could check in expeditiously And Stephen out on parking services is absolutely fantastic. My eternal gratitude to the entire Ocean view Hotel staff! Sincerely, Andrea Wheeler read more

Theresa was helpful and went above and beyond to help us get a room! Nice and clean hotel.

Service is good. This review is not a reflection of the staff. Of course the location is great. The room itself is outdated and very noisy. I honestly can't remember the last time I could hear noise transfer through the ceiling at a hotel! You can always hear sounds from the hallway, but not floor to floor. I've been here less than 8 hours and have been startled at least three times. Not looking forward to my first full night, let alone a second. I don't think it's worth the price. read more

Ocean View Hotel - Peeling wallpaper - Hotels Near Me - Santa Monica, California

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The location is excellent. The rooms are clean have a lot of amenities. Heidi and David were especially helpful at the front desk and looking tours and getting things that we needed. I did not need anybody on staff that wasn't pleasant and helpful. I would encourage people to stay here as it's right next to the Santa Monica Pier. I don't recommend the Farris wheel. It cost $15 and the ride goes for about 3 minutes. read more

We had an excellent stay at Oceanview Hotel. We reserved the ocean view room with a balcony overlooking the pier and beach. It was comfortable and stocked with all of the amenities. The location is perfect for walking to the farmers market, SM pier, the mall, and restaurants and shops. We actually walked along the beach all the way to Venice Beach for lunch. The hospitality and service are impeccable. I asked for an early check in and they graciously accommodated us. We were able to check in at 1:00 pm. They also extended our checkout to noon. That's almost unheard of any more. Fantastic customer service! Kudos to Joy and Heidi. read more

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Review Stayed 2 nights Sep 6-7. Hotel is directly across from Santa Monica beach & pier. Easy access to the 3rd street promenade. Check in was a breeze. Valet parking was very quick and efficient. Staff very warm, courteous and welcoming. Stayed in an Ocean view room, 4th floor, with amazing views of the Pacific. Room has a private balcony which was ideal to watch the sunset. Hotel was very clean, surrounding area safe. Housekeeping did a stellar job. Bathroom had a generous amount of complimentary toiletries. Free towels to use at the beach, with the hotel placing the towels in a reusable bag for our convenience. Room equipped with a high end Nespresso coffee machine. Bed was very comfortable, both nights had a great nights sleep. Didn't utilize the free bike rental. Highly recommended this outstanding hotel. You will not be disappointed. read more

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Lost a star because they would not accept my debit card as payment. It was a strange situation. I reserved the room on Hotels.com but chose the option of paying at the hotel. We arrived and after about 40 minutes of chaos, we figured it out (I could pay with cash using the ATM machine). It was just an odd intro to the hotel. Regardless, we got our beach front view and we loved it. This was a mother daughter trip and I wanted to give her a weekend to remember and this was our final stop. The hotel was very nice, the room was nice, and we just loved that we could watch the sunset from our room. It was a pleasant experience. The hotel is technically across the street from the hotel but the street is not extremely busy. I would stay again. . . . .. . read more

Ocean View Hotel - View from our room. - Hotels Near Me - Santa Monica, California

I'll start by saying that I'm not a big fan of Santa Monica, and I'm really picky about hotels. That said, my son wanted to go to Universal Studios for his birthday, so Santa Monica was the best option. I had mentioned that it was my son's birthday when I booked the room, and we were greeted with such a great surprise when we got to the room. They went above and beyond to make him feel special, and the card is still sitting on his desk here at home. He loved it! The room was very clean and had all the nice touches to be expected. We stayed on the fourth floor, and the view was perfect. Not to mention the staff was very friendly! We had a great trip and will definitely be back. Thank you for making my son's birthday so great! read more

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Location is good, rooms are clean. However, the hot water doesn't work properly. The hot water will go from warm to cold, from cold to burning hot, back to warm. It cycles through these swings every 2 minutes. If you can put up with that, this place is a 5 star. The front desk is aware of this. when I called down to complain she did her best to avoid my questioning. They're very aware of the problem. I don't know how long this has been happening but alas, it's been going on long enough for them to know to avoid acknowledging it. The water pressure is also weak read more

What a nice quant hotel! Very clean and right on Ocean Blvd (beach view!). So that can be a little challenging with the noise factor! So many people on ocean Blvd, lots of people at the beach. Beach views are gorgeous and views of the pier and the big Ferris wheel and rides. Lots of homeless people using drugs - very sad, however I give Santa Monica props for keeping the town and beach clean!! I want to give a shout out to Cristian who checked us in and out; he was extremely friendly, kind and excellent customer service!! Go make a reservation there!! read more

Ocean View Hotel - Santa Monica! - Hotels Near Me - Santa Monica, California

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This hotel was pretty good from the beginning. The shower was fancy but bad because you had to get in the cold water to get to the warm or Hot water and you had to keep moving the shower handle up or down to keep getting the hot or warm water, it was either too cold or too hot,the beds were uncomfortable for the price,the small room for the price. Our experience was bad, the the nearby restaurants and the pier were a bit pricey but good and fun. It was all good...Until we checked out when they told us about the fees, they told us that "parking was 50 dollars per day" for the valet (A.K.A the only choice to park for the hotel) and with the absurd prices for the room it should have been free) and then we told them you guys never told us about the parking fees and then the front desk worker told us "You should have asked first." And we got mad and we were also mad because the valet guy didn't tell us about the fees And it's basically his job to tell us about everything. Then we saw the other (hidden) fees and it was just as bad as the hidden valet fees. Our fees alone were 170$ picture of proof. Summary: Too little for the big price (300 and over), hidden fees,bad customer service, terrible shower ,valet parking only and for 50 dollars per day at their parking lot. Overall a bad hotel. (wouldn't recommend) oh the robot in the lobby was cool! read more

Ocean View Hotel - The added fees after paying for the room itself - Hotels Near Me - Santa Monica, California

The room and staff was nice. Parking at most of the hotels in the area is rough. You pretty much have to valet which can be expensive. The location is pretty awesome. The place doesn't have a whole lot of amenities. But for what it is I think it's a pretty good value for the area. read more

It all started with the neighborhood around the hotel. I can't blame the Ocean View for their location but dang... it's surrounded by legions of the walking dead. Drug addicts passed out on the sidewalks, creatures lurking in alleys; eating out of dumpsters. Humans barking like dogs and snarling at people that dare walk the streets. A marijuana haze clouding every exit and business. You have to duck INSIDE for fresh air. The staff inside was efficient and courteous. Very very helpful. They're better than this. Sadly, though, our room and the hall leading to it smelled like old soil and recycled beer bottles. We made the mistake of walking three blocks to Target for a candle to overcome the odors, and that was a huge mistake as we dodged more wrecks of humanity at every turn. The twin queen room was cramped and the refrigerator is not available for use; you have to pay to open it up. The hourly sounds of sex from our neighbors made me think that the room was a side hustle for someone funding their neighborhood drug and needle program and that they could have done a better job of insulating the walls and ceilings. If it wasn't for the staff, this place would be a one-star at best. read more

First day # 1 start So far I'm not impress about this hotel. Staff were nice at the valet parking. The handy man of the hotel was very nice, helpful and happy. The price for the rooms I'm not impressed. The is not pool or jacuzzi. Cleaning of the room is good and the front office. The glass door in the shower is dirty The shower water pressure is really good. Shampoo and conditioner are hey give u a good amount which is a plus for people with long hair. The ac works good We book two rooms and we have been charge three times so far, hoping I will get refund at the checkout. Is nice that is close to restaurants, bars and the pier, also very convenient for business trip. I will update my rating as my day by day experience. Three nights after taxes and fees were $1422 Friday- Saturday-Sunday- checking out Monday. Recommendation please try Boa steakhouse is really good worth the money. Do not try the lunch truck that is on Wilshire and ocean view in front of the hotel Miramar. Day #2 they get a 3 starts The coffee from the front desk in the am is good. I'm wondering why there is not hand soap when they have anything else available, I thought maybe the cleaning lady forgot to put it but today there is none there either. Well at least I brought my shower gel. I asked the front desk for some hand soap and they gave me a half use bottle but I'm ok at least is some. I had to request for the cleaning lady to filled the shampoo and conditioner er since she did t do it in the morning. Besides that the room is very comfortable, clean and The room that we are there is no noise from Neighboors which I'm happy since we are working a lot. Is like no I'm not being a Karen but my hair is super long and I'm working night shit and while I'm doing this job my hair needs to be wash and I have to shower after and before work and between if I. An so please filled up my shampoo and conditioner, yes I brought some of my own but after what I'm paying a night and they not providing w a pool or jacuzzi come on fill the normal things that is need it in the room. Thank you. The restaurant Mel's restaurant down the street is really good, avocado toast, grilled cheese short ribs with sweet potatoes is really good and do t forget mimosas and the Santa Monica ipa super food. The maintenance guy is super nice, he makes jokes w my husband and me , is always nice to see happy people that lives his job. I will ask his name tomorrow. Sad to say but the lower the positions are from the workers rhe nicer they are. Come on train the front desk (ladies ), they guys so fat at the night shift have been nice and polite but the ladies during the day they need to be happier and helpful Day #3 read more

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I was impressed when I got to this hotel. It's a walking distance to the beach and to the Santa Monica Pier. Everything is conveniently located whether it's for food or some recreation. No need to drive your car around if you're not planning to go far. Everything is of reach. Some restaurants require reservations ahead of time but other than than it's all good. The only down side of this is the bed. If you're not used to hard mattress, then this place may not be suitable for you. I had a hard time sleeping and their pillows are thick and hard. Not comfortable for my neck. That's the down side for me. But maybe for other people, this is good for them. read more

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This is my favorite hotel in Santa Monica! The location is 10/10. Walking distance to the beach, pier, great restaurants and fun bars! The little extras they give you, lavender pillow spray, earplugs and free snacks are great but the customer service is event better! Theresa went above and beyond to make our stay enjoyable. Would definitely recommend. We will stay here again! read more

Stayed here August 6, 2021 through August 8 2021 and wish we could've stayed longer. Hotel location is great!!! Right across of Santa Monica Pier and Boardwalk... and about a 8 min scooter/bike ride to wacky Venice Beach for legendary Venice entertainment. Staff here was top notch...from the valet attendants to the hotel receptionist to room service. The hotel rooms themselves may not have the 5 star anesthetics but the hotel staff and hotel location make up for it--as we only needed the rooms to crash out after spending all day at the beach or zipping down the Santa Monica & Venice Beach Boardwalk. Will definitely be staying here again in the future. Thank You Ocean View Hotel for a wonderful end to our 2021 beach hopping summer vacation. read more

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My husband booked a few nights here for our spring break. He knew that I wanted to be close to the beach and of course shopping. This was the perfect location! The rooms are a little small but we are only here to sleep so that wasn't a big deal. When we walked in from valet, there was a shoe washing station. There are a few hand sanitizers around the lobby. They had masks available if you forget yours and bathrooms are for guests only. (You have to have a key card to open bathroom doors in the lobby). You also have to have a key card to use the elevators. That made us feel more safe. Staff are very hospitable! They had a courtesy early check in starting at 11am (only if there were rooms available that early) we got here early, 10am and the front staff took down our number to call us when our room would be ready. So we ended up going to brunch to a restaurant recommended by staff. By 11:21am, we got a call that our room was ready! When we check in, they gave us water, beach towels, and a pail with a shovel, beach ball and sun glasses. I called twice to the lobby to request for towels and ice the staff were very friendly and service was quick. We received our requests within 5 minutes. Housekeepers were courteous as well. They would hold the elevator door open for us instead of ignoring or letting them close. One of the housekeepers gave my daughter some water toys while she saw use haul our stuff down the hallway. Valet attendant was very friendly as well. We were in the lobby at one point with our luggage and I think maybe maintenance man asked if we needed help. Everyone was so friendly and kind! The hotel and room was very clean. It didn't have any bad smells and I didn't see dust or stains in our room. I was actually really impressed. I love the toiletries that they provided and the espresso!! I definitely want to stay here again! It's so conveniently close to just about everywhere. Because of the service we received we will for sure come back here when we visit again. Thank you to Joy and all the staff that were so kind! *no microwave in our room *no bathtub, just a shower read more

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Horrible experience, Heidi and staff booked out my room after knew I was planning on staying long term , extended stay before I moved to New York . The Hotel claimed they did not accept cats after staying 8 nights . I had my room cleaned and bed sheets changed 1x in 8 days The hotel turned off my internet the last night ! Awful Hotel and Staff . Sincerely , Suzy Houghton read more

Customer service was amazing. Front desk was amazing and helped us check in early. The attention to detail is phenomenal. We were welcomed with a care package with drinks and snacks. The location is perfect too. read more

Great place to stay. Rooms are clean and the beds are comfortable. The staff is friendly and the valet parking makes it easy to get in and out. Our room had a great view of the pier and the main street. Located within walking distance to the pier and plenty of restaurants and bars. If you need a place to stay give them a call. read more

Ocean View Hotel - Cool balcony with an awesome view - Hotels Near Me - Santa Monica, California

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It's very noisy here. Door slamming at night and street noise of cars and sirens. And the rooms smelled of urine. I switched room hoping it wouldn't smell in the other room but initially it was promising however, the stench of urine appears once more. Parking is $46 per day. You get a free voucher for bike rentals which is around the corner. Centrally located in the heart of Santa Monica, you'll find many tourists and many restaurants in the surrounding area. The pier is located across the street. It feels and resembles Hawaii from the vantage point of when you stand in front of the hotel. read more

Ocean View Hotel - Hotels Near Me - Santa Monica, California

My boyfriend and I have stayed at the Ocean View Hotel back in July 2020, and we loved the hotel and experience so much, we decided to come back recently in August. Aside from the location, beauty and cleaninless of the hotel, the staff was amazing, especially one particular staff member David. We were so lucky to have the pleasure of interacting with him during each stay. David was exceptional. Very attentive to our needs, polite and helpful when we asked for local restaurant recommendations for lunch or dinner. As he was always busy at the front desk making sure other customers were taken care of, whether on the phone or in person, he never lost focus and made sure all were taken care of in timely manner. David always made sure he greeted us when we walked in and made sure we were enjoying our experience at the hotel. We can't wait for our next stay! read more

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Our stay was honestly a disaster. The hotel is not family friendly or able to accommodate families at all. I wish we had known going it. We were unable to check into both of our rooms until after the 4 pm check in time. (We had called earlier to request early check in, and been told we most likely could.) For some reason the lobby floors and couches were being cleaned for the whole day that we checked in, and for some other strange reason this meant we could not get out luggage or use the bathroom in the lobby for hours. My children we tired, hungry, and screaming from the deafening noise of the industrial vacuum cleaners they were using. There are no blackout shades in the room-- it was bright in the morning. The noise from the street kept everyone awake all night. In the morning, I opened our hotel room door to see a man on a ladder directly in front of my room, and a huge dangerous light fixture hanging down in front of my face. It was like a joke about how awful the place was. read more

I had a great experience at this hotel. I booked a room at the last minute and I needed an extra day as I arrived to Santa Monica earlier than expected. They were very accommodating and provided me with another room at a discount. The location was perfect and I loved the view from my balcony. They also gave me a deal on my valet parking for my truck and let me keep the truck parked on site for a few extra hours after I checked out at no additional cost. I definitely recommend staying at this hotel. read more

Ocean View Hotel - This was the view from my balcony. Had a great view of the pier even with that building across the street. - Hotels Near Me - Santa Monica, California

We booked direct on the Ocean View Hotel website and did our pre arrival check in, but when we arrived we were informed that the Balcony Room we booked was no longer available and were given the standard room by the front desk. They reduced the price by $40. It was just upsetting because we wanted the balcony room, and what is the point of booking early if we don't even get the room we booked and paid in advance. The website states each room has an ocean view or courtyard view. That is definitely not the case. We had the alley view/dumpster view. The only reason why I'm giving this place a 3 star is because of the location and the staff were friendly. read more

Ocean View Hotel - Our actual view. - Hotels Near Me - Santa Monica, California

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We checked in and they gave us the room key. When we got in the room, the doors had just been painted outside and in! There were no signs or warnings. We got paint on our clothes. I spoke with the manager who moved us to a different room. After I asked that they try to clean my jacket they took my Jacket and sent it out for cleaning. It was the only jacket I had with me and it was the week between xmas and NYE, which was really cold and rainy. I had to buy another jacket. They had my jacket for 2 days. They were able to get it clean, but there was no compensation for the inconvenience or having to buy another jacket while they cleaned my jacket. I guess I should be happy that they didn't charge me for cleaning the jacket! Additional comments: The rooms are a bit outdated, very small and unimpressive; the door to the room didn't close properly or easily; the hotel is on a busy street, which is convenient to shopping, restaurants and the pier, but its also noisy at night. Lastly, on the morning we were leaving, the fire alarm went off at 5:30am and then again a few minutes later. We were already up, but the rest of the hotel guests who had to leave their rooms were very upset. Love the location, but definitely not worth the price. I would not stay here again. read more

Biggest gripe: Our room was broken into. We left it with the door firmly shut and came back to the deadbolt turned to leave it ajar. Nothing missing but it gave us the complete creeps! We called the front desk to see if we could switch rooms. They didn't have any available but they changed our room key and had security come up. They didn't offer anything else except empathy that we were uncomfortable. The security guard was nice (in fact all the staff were warm) but to me that kind of intrusion should result in something more than a room key change. It meant someone had a key to get in and then they turned the deadbolt (we never touched the deadbolt before we left). Smaller gripes: The check in process was very long. The system broke and wasn't able to be rebooted. When I offered to do mobile check in, the receptionist said it wouldn't work anyway to get keys so I'm not sure why they even offer contact less check in to begin with? The tv didn't work at all. Paper thin walls. We could hear everything. And there's a bar next door that throws out their glass recycling by smashing it at 2:30 a.m. The best parts are the location & the staff was nice but the lack of security and things not working in the room or front desk is definitely not worth the price point. Wouldn't stay again read more

The hotel and all the employees were very welcoming and out to help with anything as much as possible. I had one experience tho with then that ruin and made my night very irritated and stressful. Steven who works in the valet/parking side was rude, disrespectful and did bother to try and help our problem we had. We paid for a very nice ocean view room which was a pretty penny and we get parking at the hotel for it. Well due to having a big truck I was referred to there sister hotel which I wasn't able to fit in aswell and damage my vehicle getting out. Seen spot and had plenty of room at the ocean view in which we paid for but Steven wouldn't let us park in there even if we paid for valet ($46) but He tried to sell us a spot for $100 but then said it wasn't available. Then he said to just leave it on the street and get a ticket. I told him it was a tow away and he said ohh. Not knowing his owe street parking in front of his hotel he works at. He had a attitude and was very disrespectful in how he talk and went about this. Because of him I'm looking to not stay here next time. read more

I would not come here again. Hot water didnt get hot, the water pressure was awful, they provided popcorn which we were supposed to go downstairs and ask the front to microwave for us? Our balcony overlooked the parking garage! I felt like I was in a motel. read more