I own property in Norfolk that I have been renting out for the last 4 years. Initially, I had a…read moredifferent property management company but luckily about 2 years ago I switched over to Kim Cox and The Property Shoppe. What a difference! Kim is amazing and the best property manager I ever had. She is responsive, professional, and meticulous. She promptly addresses any maintenance issues that come up through her reliable and cost effective network of contractors. She goes the extra mile to make sure that the entire rental process is smooth for both me and my tenants, who also praise her.

If you want a property manager who is attentive, responsive, and treats your property as her own…read morethen I strongly recommend contacting Kimberly Cox of The Property Shoppe. Kimberly has been my property manager since November 2023. The tenants that she put into the house have been little-to-no-problem compared to the three groups provided by my previous property manager. I needed to have sub-flooring repaired, plumbing work, and new carpet installed. Kimberly contracted with companies that did excellent work the first time and charged a reasonable amount. Property Managers all have pretty words but Kimberly Cox follows with quick action. Contact The Property Shoppe first.

There's definitely a reason Babb is the highest rated in the area. I was looking for someone to…read moremanage my rental property when I had to move away, and I got lucky finding him first. Jeff and his colleagues are super communicative and transparent, very professional, and get things done fast. I am so happy I signed Jeff on to manage my property, everything went smooth as silk, he found beyond amazing tenants for me and I could feel secure that everything was taken care of even though I was thousands of miles away. I referred him to another friend and she's seeing the same results. If you're shopping for a management company or realtor you can probably stop looking now!

I worked with Simon, and let me tell you... when it comes to professionalism this guy has got it…read more Amazing customer service. I highly recommend him. Thank you Babb Real Estate.

We just closed on our home near the VB Courthouse area. We were referred to Christi by our friend…read moreand neighbor who spoke very highly of her. All I can say is that she is a powerhouse of energy, information, and tenacity. She's also a lot of fun to work with! Although we knew she had other customers she was working with and stays busy, she spent as much time with us as we needed, always responded to calls quickly and made us feel like we were her only clients. Christi also made sure we always knew what to expect and felt confident every step of the way. The best part is that we listed our home at $449,000 but sold it for $12,000 more. 10 thumbs up!

Christi is a very knowledgeable professional who went well out of her way to help us navigate…read morethrough buying our home. She answered all my questions, helped me get through the mortgage process, gave advice on insurance and inspections and stepped in to help every step of the way. She is a very hands on agent and always made me feel like a priority. She listened to my concerns and worked nonstop to help find me exactly what I wanted. I would 100% recommend her to anyone who wants an agent who would go out of her way to get the job done. Thanks Christi!!

I live in a rental apartment. My landlord sold the house a month ago and Leland Goldman is the new…read moreagent. Since that day, I have never had a single day without trouble. They have the worst customer service. My home was flooded because of leakage from upstairs and they responded to my emergency request for maintenance a week later! Please do not choose these people as your property manager if you are the owner of a place. They destroy your property by their negligence.

steer clear of this property management company. very unprofessional and high staff turnover. They…read morehave no idea what they are doing. They seem great before you move in (if you can actually get them to answer a text or show up to your showing). Once you sign the lease, good luck!!! They didn't clean a damn thing before I moved in and I had to clean up after their dirty tenant. She was literally moving out as I was moving in! Horrible planning. Also, their maintenance team is absolute garbage. I'd be better off putting duck tape on it than let them fix it. DON'T RENT WITH THEM!!!

One of the best decisions I made was hiring a property manager. Feeling so secure knowing Pam is on…read moretop of all the legal aspects of the rental management. Pam deep understanding of landlord-tenant laws gives me incredible peace of mind. It's clear Pam prioritize handling situations the right way. Pam on-time responses are invaluable. Whether it's a tenant inquiry or a maintenance request, Pam handles everything with speed, efficiency and the best part keep me in the loop. Knowing I can count on Pam for prompt and helpful communication it frees up so much of my time and makes managing my rental property a breeze. Thank you so much Pam for all you do! R.M.

Realtor Pam was everything, and excellent. I've dealt with only two realtors in my lifetime and she…read morewas by far the best; it helps that I knew her somewhat. That had nothing to do with her professionalism and knowledge. I couldn't stand my last realtor, she's lucky I didn't pull the deal at the last minute ; so Realty Space was very refreshing. Side note: she was even able to set up the sale of my dad's guns

Hire new staff...a staff that shows care and concern If I…read morecould give it less than one star I would. Balcony dirty with spider webs which I cleaned. To make matters worse, on our last day, someone entered out apartment and left our door open with a bag from inside the apartment. Anyone from the street could've walked in, stole our property or worse waited for us to return to cause harm. Find out days later, they did that to allow maintenence to enter to clean balcony...on our last day, ridiculous. When manager finally called me 9 days later, you can tell from her to explain, she did not care. I would never recommend this company...also needs to be known...this is my first negative yelp review

Beautiful place, but the mattresses are very cheap, they were so bad I had to sleep on the couch,…read morewhich was much more comfortable. they also didn't provide any pots or pans for cooking, they also did not provide any towels, washcloths or hand towels.

Terrible people. They ignore your rental and then they use their ' preferred contractors'…read moreto rip you off because they neglect to pay any attention to the rental until it is horrible shape. They use the excuse that they have a lot of homes. Their contractors are bottom rung. They just hide the problems and tell you it is fixed. The quality of their service is a negative 2 stars. BEWARE!

They are great-I was wrong. I'm going to be sued if I say anything else or don't delete my previous…read morepost (which I don't know how to do). They are trustworthy and kind

if I could give less than 1 star I would. worst customer service ever, 4 times my HOA fee has been…read morelost. Always mail checks early and once it was posted late and now the checks are just not posted. I ve gone to the office and no one offers to help they just blame the post office not once have anyone said )I'll look into it ) they are useless once they posted my water bill and sent me a late notice after the check posted. Never again will I do bussiness with UPA. Hopefully these reviews will make a difference for someone looking at their properties!

Unable to contact anyone today. No one returns calls. And it is not closing time. Totally…read moreunacceptable. And nails left on street after your roof repair several months ago caused tenant costly tire repairs.

Awesome team of dedicated Realtors! Your true one stop shop for real estate, from agents to lenders…read moreto title. Everyone here has been so helpful!

This is the WORST property management company that I have EVER dealt with. The only reason I gave…read morethem one star is because it wouldn't let me give them 0. They are impossible to get in contact with and they treat the tenants like GARBAGE. RUN AWAY FAST!

Good Morning Overseers & Management of the year "November 2025"…read more.... I, Gail Davis, have been a Satisfied & Glorified Resident since February 2015. And, Proudly I say that I have comfortably made "Lexington Club Senior Apartments" my permanent Mansion, Castle, Rivera & Paradisical Celestial Home unless or until I am unfortunately Evicted and/or meet my untimely demise. Graciously, in my many years of residency under various different owners and in-house staff...I have found the LEX Management & Maintenance staff (then & now) to be professional, approachable, personable, serviceable and accomodating. Especially the present Commendable "2025 Lex Team", such as; PM Eubank, APM Godbout, LS Perez, MSupv Price, GK Vazquez and Pt Laborer Eduardo!!!! In my pleasant opinion, the Office Team has been polite, efficient and readily available to assist me in required housing needs, private issues and/or documentation. And to me the Maintenance Team is respectful, prompt and thorough when completing my personal home repairs or tenant building concerns. Trust and Believe...it has been my pleasure to speak on behalf of the LEX on-site team and my residency. More importantly, my comments are honestly based on my private Interactions and personal Observations as a longstanding, hopefully outstanding Resident. Kindly be informed that my only humble request(s) reflecting future consideration are for the hopeful fixing/opening of our beautiful Pool, Security Officers -or- Cameras for our added safety for Seniors, building and/or-mailroom, community areas. And, the touch up of our several enter/exit doors/apartment windows of the entire development...to ehance the splender & beauty of our Neighborly Community. Very well as I end my Review...I offer you all you Blessings, Safety & Happy Holidays (/) to our Franklin Owners, Lexington Offsite Management, Inhouse Team & Lovely Residents(‍).......

Annie Russell I've…read morelived at Kendrick Court in Herndon for 2 years. I'm not pleased with the management and maintenance teams. Particularly on April 15, 2026, there was a fire at the apartment complex causing damage to my apartment. [name removed], the Community Manager said I could move to another vacant apartment while restoration work was being done to my apartment. I asked who would move my furniture. [name removed] replied "I had the hire someone to move my furniture to the vacant apartment and then hire someone to move my furniture back to my apartment when the restoration work was completed". I then asked [name removed] if the company would reimburse me if I went to a hotel she denied my request. Since the fire on April 15, 2026, only limited work has been performed on my apartment. For example, on April 15, my windows were boarded up in my bedroom. The workers did not adequately cover up my furniture, the plastic covering parts of my ceiling is becoming undone. A company representative inspected my apartment on April 23, 2026. However, to date no restoration work has been scheduled Below is a few additional complaints during my 2 year stay: 1. Prior to the fire, maintenance have not responded to my maintenance requests in a timely fashion. 2. The water is turned off across the building on many occasions disrupting daily activities for hours. 3. The leasing officer needs training on her telephone etiquette as she has been extremely unprofessional to me when she answers the phone. Note I gave Kendrick Court a rating of 1 because I accidentally press the 1 button and could not change. Rating should be 0.