Worst car dealership I have ever dealt with . I would assume their sales representatives would be nice but got the complete opposite experience here . Plus their prices are atleast 2-3K more than other dealers for new cars same trim and same packages . And when you quote that , they would speak in a rude and demeaning way and say things like " don't waste my time" . Seriously who does that. It's a fact : if I am getting 2K lesser for the same car same color same trim I would expect you to be flexible else polite at the least saying you can't match that which is totally understandable . But this kind of humiliating experience is totally unwarranted . You may be frustrated in general but don't show it on me / your customers . Finally I know the name of the person who I spoke with , but as a general courtesy I don't want to mention his/her name here . read more

My car's starter broke down. It had been previously repaired at Honda, less than 4 years prior. I called Honda to inquire about parts and labor and to see if I could get a discount given the starter's premature breakage. 24 hours later, still no total estimate despite my numerous calls. Not once did anyone call me back despite my messages of urgency (my car needed to be towed asap). I finally gave up on Honda and called Speedy Dee/Midas, got an immediate estimate, and was told my car part will be ordered and delivered today, and the car will be fixed by the end of the day. Wow!!! read more

A couple of months ago, my Honda Fit was having trouble starting. This happened in the past and the problem turned out to be the starter button. It was an inexpensive repair. I took it in to them again and this time they did a full diagnostic test and told me that it needed a new battery. They replaced the battery and charged me $645. I got it home and it wouldn't start. I called them and they sent someone out. He looked at it and said he knew what was wrong. It was the starter button. The battery was fine.They fixed the starter button and it ran for a couple of months. Last week it wouldn't start again. I called them and they offered to send someone out to look at it. It turned out that the battery posts were corroded. He told me that I would need new cable terminals and they would have to have to order them. I told the guy that I was not happy about being charged over $600 for a battery I did not need and to pass that on to the manager. My husband cleaned the terminals and it was fine. suspect that when they gave me a new battery they did not clean the corrosion off since is was odd that it built up so fast. Anyway, yesterday they sent me a check for $1 for overcharging me on the battery. read more

Ocean Honda - The professionalism defies belief. - Car Dealers Near Me - Soquel, California

WARNING: This is about the "extras" they may try to sell you when you purchase a car. WARNING: Do Not Purchase the following: RESISTALL NG2--Automotive Appearance Protection! Cost:$895 This company. RESISTALL AG2 is a scam. I called to have sweat/water stains removed.The person who came out to "clean" the water stains, used a spray bottle and rag and could not remove the stain. A spray bottle and rag? For $895? I bought a 7 year contract for $895. For the 2nd time I called to have them come out to my home remove stains (they claim to remove all stains from oil to lipstick, etc.!) and he asked "how long have the stains been there?" I said I can't say - 1 month-6 months. He kept insisting I give him an exact time frame. So I told him 1-6 months and he put me on hold. Came back and said " you have to call us within 30 days of the stain or we cannot Honor the contract". For $895 I could not believe what this scam company said to me. I called ocean HONDA and they said to bring the car in and speak to the manager. After I speak to the manager , I'll follow up with the owner of "Ocean HONDA". Ocean HONDA will talk you into buying this service......DO NOT. It's better-and cheaper to get it detailed every year. read more

The person from parts is very rude and condescending, I love Honda but I also want friendly and helpful customer service.

Gonna start at the start. Been sitting in my car for 20mins waiting for a service representative, oh yeah, I made an appointment, but I suppose this may be the norm at this location. 2 stars The guy who came to help me was nice. We began to actually communicate clearly and I was pleasantly surprised by his professional attitude and mannerisms. +1 star So, they said they would call and let me know the status. Never happened. Then they said the car would be done around 2:30, nope. I had to call at 3:00. No big deal. BUT, when I called the young woman who picked up the phone didn't answer my question and then transferred me to an answering machine. Like wtf. You are now being extremely rude. So, I had to call back and the same young woman didn't apologize for hanging up on me or anything, instead she said it was my fault, and told me to lower my voice (I'm on a phone) when I asked to speak to her manager. Instead, she transferred me to someone else who finally gave me the status on my vehicle. This place is absolute garbage. Take your car ANYWHERE else for service. These people don't even know what it means. -25 stars. I wish I could give negative stars but these people couldn't add it up if they mastered addition. Be warned. read more

The Service department cannot be reached and never returns calls. They make sure however to transfer customers' information to Sales who are fishing for a new deal. I needed some information about a scheduled service; tried to call multiple times (for a week) and was unable to leave a message, their mail box is always full. I left messages through the scheduling department and Sales, nobody called back except for a Sales guy who tried to convince me to buy a new car and knew about my service appointment. So the only people you can reach are those who will get money out of you. It doesn't get much sleazier that that. They also cancelled the service shuttle ("due to COVID") and still didn't bring it back despite the opening in California. Just another excuse to save money. I'd rather drive over the hill, this business displays total disrespect to customers. read more

Went back yesterday to offer another chance as they promised after my last visit (2.5 hours for an oil change with an appointment) that they were working on improving the wait times on oil changes... the result? THREE HOURS for an oil change. No shuttle service (post COVID) or sandwich bar available. Goodbye, Ocean Honda, you've lost my family's business- for both oil changes and next car purchases. Keep promises or don't make them. read more

I had an amazing experience with Javier, he helped me find a car that would be the perfect for me. He was patient and attentive to my needs, I would definitely recommend to get a car with Javier! read more

Adrian was very helpful and helped us get a good deal on a car that fit our needs in a timely manner.

The absolute worst service. They do not believe in customer service. I paid dearly for the car doc and they have decided not to honor the terms of it per the contract. They decided to add their own limitations on the loaners that are promised with the car doc. Will only provide loaner cars in limited situations. Their follow up is sanctimonious with a tough shit attitude. Anyone a lawyer with contract law? They are making up their own rules and limitations that are not in writing. Will never purchase another car off their lot. I can't wait to offload my Honda and get something else so I never have to grace that lot again. I've just started reading other reviews and will join in on the naming names. I agree with another review on here about Joshua Justice. He was arrogant and his attitude was take it or leave it. I've now had 2 bad interactions with him. Flip Sophie is the one who sold me the bill o goods that I now feel ripped off for. (I am the fool now for falling for the car doc) He is also the one who on follow up from their refusal to provide a loaner car, leaves me with nothing but unsuitable alternatives. Wait here for your service! Um No. Come in on a Saturday and wait for your service. Um No again. You can go to another dealer in Seaside that will honor the car doc. Barely-they are limited in providing car doc services. All in all I am horrified that I am the recipient of such bad service and see I am not alone here. Wish I read this a while ago. Guess I am now an official member of team #SHTSERVICEATOCEANHONDA. read more

After months of looking at cars and exploring my options, I decided to go to Ocean Honda. The website is easy to use and I was able to see what's in stock. Once I saw a car that interest me, I made the appointment. It didn't take long for them to get back to me. I've gone to other car dealerships and I wasn't really thrilled about going to this one. We're all very familiar with the hustle and talk you get when you visit these places. The experience here was completely different in a good way. I met with Steven who I can't thank enough for making the whole buying experience a pleasant one. We found him to be professional, understanding, helpful and honest. We explained our budget and what we were capable of paying should we finance a car. We saw a few options, decided on a car, put the paperwork in and soon got the approval for a car loan. Just a FYI, be prepare to do some waiting and dealing with forms. They have really good coffee, bonus! It all worked out even when I changed my mind about the first car. Today (a month later) I'm really happy with our purchase. It's saving us money on gas. I commute everyday to Monterey. That was my biggest concern. Once again, thanks for helping me and my family find our commuter/family car. My daughter named it Black Mamba. Best, José read more

Took my wife's Pilot to get serviced, which led to me taking a new Civic Si for a spin. Mike and Jeremy (or Kyle), helped me out. Superb customer service from beginning to end. Everyone was very friendly, and I would go back there for both service and another test drive without hesitation. As an added bonus, they had two s2k's and a del sol on the showroom floor. Great place! read more

Love the cars. The sales guys are awesome when you want to buy a car. When you want to get it fixed it's a whole different story. Sad but true. read more

I was told over the phone that me just starting my job doordashing wasn't going to be an issue. Over the phone the lady made it seem like door dashing was an excellent source of income regardless of time employed. Also was told the trade in value of my vehicle would be fair. When I get there I was completely lied to. Not only was my lack of employment time a huge negative. Door dashing period was not a good job to have in order to lease to own. They also offered me over a thousand dollars less than the kelley blue book value of my vehicle. I have a 690 credit score and they wanted me to out 5000 down on a lease? This place tries to hustle you completely and will lie and say anything over the phone just to get you to come down in person. read more

Customer service is awful; they try too add extras to your purchase. They claim that it's part of the "contract " and once your finally trying to make a deal they come back with something that you did agree too!! They start off with them try to work with you and at the end they are so deceiving and snick. read more

I brought my car in for a safety recall and they fixed it in an hour and a half. Fine. Then they told me I really needed a 30,000-mile service and said it would be $800-$1200! Wow! So I called the guy I used to go to when I lived over the hill and he said, "Absolutely not, you just follow the code on the dashboard" (which I'd been doing). "There's no reason to do maintenance that's unneeded; it's a waste of time and money." Right. So . . . maybe they do this to everyone? Or only older women; I don't know. But BEWARE! read more

Don't go there unless you want to be robbed the whole shortage of cars thing excuse is getting really old time to find a new excuse to sell a 50k car with a 20-30k markup good luck with sales!! Buyers beware and stay away drive a little save a lot!! read more

Alan Dzaurov sold me my Hyundai 2018 Elantra Sport. He was outstanding in every aspect. I would highly recommend him to anyone looking to buy a new or used car. I also want to say I have been working with this dealership since 2000. Part of why I bought a car there was the excellent service. I also want to give a shout out to Dylan the sales manager. The service department is also excellent. When I was looking to give my grandaughter my 2000 CRV, I wanted it completely checked out before I handed her the keys. They assigned their master mechanic to drive around with me to identify any problems. Low and behold... he discovered worn CV joints which they promptly fixed. I love this team! Sandy M. read more

Been a happy customer since 2016 after getting my grandpas old Civic hybrid and trading it in. Owned two Fits since then and have not taken any of them anywhere else for service, etc. The employees are always nice and I don't usually have to wait very long for the services I need. I'm not here to make small complaints like some people, nothing is perfect. They are a good company and I always tell others to support them when looking for a new car. read more

I live 2 miles from Ocean Honda. When I moved here I owned a Honda civic. I figured how convenient! My car needed a thermostat, they had to remove big parts to get to the thermostat, and in order to do that they needed to drain all the fluids. However they did not! But when they put the car back together they added all new fluids, thinking that car didn't have fluids. So when I drove my car home my car was smoking and my husband looked under the hood there was stuff spewing all over! I called the dealership and told them what was happening, they told me to bring it back. I was afraid of driving it, but they said it was ok. It was worse by the time I got there. My car blew all the gaskets, it was shot! Well I had to get a new car. My husband now checks my oil when I have it changed. I just had it changed and he checked it, it had been dangerously over filled. I called them they said bring it in. They kept it for 4 and a half hours. I finally called and they said oh yes you can pick it up! But they did wash it, because they left my antenna in my cup holder. I really wish they would improve their service department because we really need them in town. But for big maintenance I take it out of town. read more

Rude receptionist!! I've been trying to schedule an appointment for a recall letter I received. She cuts me off and transfers me to a number where no one answers. Happened twice already and have not been able to set my appointment... Will reach out to a different honda dealer. Very disappointed.. read more

I used to use this place as my go to Honda service center. I don't what changed over the years, but.....Never again! I had an appointment for my Honda's oil change. today Was told about an hour as a half. Went to do errands and came back at 1&1/2 hrs. I was told another 1&1/2 hrs! I left and had it done elsewhere in 30'. read more

I had some maintenance minder service done to my car. The service advisor, Flip, was very thorough in explaining my options, and told me that my car would be ready in two hours. One hour later my car was done. All of the work was done, the post maintenance report was given to me, and away I went. I always use Ocean Honda. read more

I am beyond happy with my experience at Ocean Honda! I cannot believe how smooth this whole experience has been and how pleased I am with the outcome!!! As a single mother that works full time and is always on the go, it's important we have reliable transportation. The folks at Ocean Honda made sure to get us just what we needed. Thank you Flip, Joe and Eyad! -Amber & Devin read more

The service at Ocean Honda has always been great. Service people are kind and knowledgeable. Ask for a loaner car, they might have one for you. They have a new food/sandwhich counter for those customers waiting - but it seems more like an employee hang out. Maybe it's also their break room?? Lots of gossip, snacking and standing around. Could use some improvement for what it's intended for. When I'm on that side of the hill w/ car troubles I know where to go. read more

Recently, my car was towed to Ocean Honda for a diagnostic and repair. I requested Eric Mendoza do the service (as I always do). Respectfully, and with an eager attitude to help, Eric can be counted on for everything. He recognizes the car's needs in a timely manner, informs me right away of its condition, and goes extra steps to check it out. He even test drove it! And, he does everything within company policy to complete the necessary repairs! Grateful for his great service! read more

I love ocean Honda. Everyone gives quality customer care. They do what they can to make sure you leave happy. Been going to Honda for the last 7 years and recommend all my friends buy a car at Honda. My advisor Wayne was great. He got me in and out quickly explained all details and was very patient. Thank you Ocean Honda! Your values customer! Marissa Torres read more

Got a good deal, no bs add-ons, the price was what we agreed on over the phone. In and out with a financed car in 2 hours. Nico was the sales rep and was honest and upfront read more

I recently upgraded from my 2018 civic coupe to a 2022 civic sedan! Robert is definitely the best, his customer service is top notch. He is the main reason me and my family continue to go back to Ocean Honda despite the fact that we live in Salinas. I'm beyond happy with the vehicle I took home and it's all thanks to Robert :) 100% recommend you go see him if you're looking for a new car. read more

I was able to bring my lease vehicle back with two months left without any issues. It was a pretty simple process, I would definitely recommend this dealer if you're looking for a Honda vehicle. read more

When it came time to buy a new car, I opted to drive back to my home town of Santa Cruz and buy my car from a friend rather than a complete stranger. I'm so glad we did! Flip Sophie and the entire team at Ocean Honda were great, the car is great and it gives us an excuse to go back and visit for service. read more

Awful experience. I gave them my numbers (I'm on a budget), we emailed AND spoke over the phone. It was very clear that they would work with me within my budget, monthly payments and what vehicle I wanted. Well, got there and they think it's a joke. They were nowhere near what we had agreed. They made me uncomfortable. They pressured me when I said no several times. They made comments like "you won't find anything better with that budget", "what else do you want", etc. And THEY RAN MY CREDIT 5 TIMES. Huge hit on my numbers.... that just made it worse. To top it off the CRV is uncomfortable and small. Needless to say I walked out with my same little bucket. It's a happy ending because I purchased a nice new Crossover suv: another brand and, of course, a different dealership. read more

A DEAL IS A DEAL! (Oh, unless you're Ocean Honda in which case you can just back out of your contracts whenever you want apparently.) Ocean Honda breached their $9.99 Oil Change promise per the Purchase Agreement of the Honda Pilot I purchased from them. At the time, I had a lower sales quote from Sam LInder Honda, but Ocean Honda--with the higher sales quote--told me they'd include $9.99 oil changes. Today when I showed up for a routine, $9.99 oil change, they informed me they would no longer honor their promise to provide $9.99 changes per my vehicle purchase agreement. Now they're charging $69.99! So they bilked an extra $60 out of me today . But I will never return to have my car serviced there, and I will not purchase my next car from them, which I am ready to do right now so just I don't have to drive around in this tainted Honda. BTW, upon quoting their $69.99 oil change fee, they said it would cost me $100 across the street at Valvolene Instant Oil Change across the street, where I'd just taken my nephew to get his oil changed for around $30 with the Internet coupon they offer. So I called them to double check their price quote on my Honda Pilot oil change--$31.99 + tax with this coupon: https://store.vioc.com/ca/soquel/oil-change-ih0009.html#coupons I promised Ocean Honda I'd spread the word about their sketchy business practices. So...a word to the wise. read more

I had my Odyssey serviced yesterday and Alexis was a great Advisor. I told him that my vehicle shakes when I'm driving downhill and he knows immediately what is wrong. The good thing is he gave me alternative solution to solve the issue, thus it saved me around $300.00. He's really a nice person with a compassionate heart. And like Corni, Alexis deserves to be commended for their great performance at Ocean Honda. read more

I am always happy and grateful for the excellent automobile servicing performed by Ocean Honda. I have never experienced any surprise increases to the estimate provided at the time of drop-off. The service reps are courteous, helpful and knowledgeable. Their discount coupons are also a good benefit. They use Lyft for customer transportation which seems quicker and more efficient than the old method of waiting for the company driver to be available. read more

I live in Gilroy but I choose to take our 2016 Civic to Ocean Honda. Their staff is always polite and helpful. I usually work in the lobby while I wait for my car. The WIFI is very good. I'd also like to say that their pricing on vehicle services is very competitive. It seems like you need to shop around for services as pricing can vary from dealership to dealership. They also have a sandwich bar. The Sammy's are free but I like to tip to show my appreciation. The sales staff is even very friendly. They stop by to say hi and test ones appetite for a new car. :) Overall this place is a great experience. read more

We went to Ocean Honda about 10 days ago, just "looking." We spoke to Pablo who showed us different vehicles. He was very polite, informative and never pushy. We then went to Subaru (ok experience but car not for us) and Toyota (smooth talking, pushy salesman and manager who ran our credit without our permission). At that point we decided to return to Honda and look for Pablo. Yes, it took a few hours (partly because I asked a lot of questions and test drove a couple of cars) and yes, there was paperwork. Pablo was very patient and worked to get us a good deal. I returned the next day to see the Finance Dept. and Pablo still approached me and asked if I had anymore questions or need help with anything. I did not read reviews here before I went to Ocean Honda. I hope the service department doesn't upset me. If they do, I'll be back here and let everyone know. read more

Called in hopes of reaching customer service regarding information about a vehicle and the person who took my call was extremely rude. He spoke in a very unprofessional manner and was really aggressive in getting me off the call. He then rushed me and said "let me get your name and take down your number and I'll call you right back" to get me off the line. I wish I remembered his name, but I cannot remember it for the life of me. Nonetheless, very unprofessional and I would give it a negative five stars if I could for the incredibly poor customer service. EDIT*** The gentleman's name was Chris and he is exactly the reason why people don't like dealerships. He did not seem trustworthy or friendly at all... he also mentioned that the information I requested cannot be discussed over the phone but MUST be done in person. This is not true as many dealerships offer answers to general questions regarding a vehicle if they are able. Do yourself a favor and avoid Chris if you come here. read more

DO NOT GO HERE. This place is absolutely terrible. The way they conduct business is disgusting and unprofessional. I purchased a CR-V a couple weeks ago. The salesman we had was alright, but we had to wait over three hours to even TALK to the financing department. They were not crowded or busy-just severely inefficient. On top of that, they "lost" the second key to my car so I was only given one at the time of purchase, which was irritating. They told me I could come back a couple days later to get the specialty floor mats I ordered and the second key. A few days passed and I didn't hear from them. I called them three times, left three different messages for three different departments and NO ONE got back to me. I called multiple times again the next day and was finally told they were "waiting on the key" and they'd get back to me the next day. This was already way past the time frame they had initially given me. A few days passed and I didn't hear from them. I don't live in in the Santa Cruz area, so my mom decided to just show up and ask about it since they were so utterly uncommunicative. The general manager blatantly lied to my mom's face-he said he returned all his messages and hadn't gotten one from me, despite the fact that I left a message directly on his machine. He also admitted that when the person had told me they were "waiting on the key" he had completely fabricated that-to even make a new key I would have to bring my car in! Fortunately they did find the "lost" key-after my mom insisted he go look for it until he found it-and gave it to her along with the floor mats. My mom asked the parts person SPECIFICALLY if the floor mats were for the CR-V and he insisted they were. When my mom brought the floor mats to me, we discovered that they were Accord floor mats and didn't fit in my CR-V-again with the lies and mistakes and games. We then called to let them know they had given us the incorrect mats and could not get a hold of anyone (surprise surprise). As of right now, I am stuck with the wrong floor mats and no call back. These people are flagrantly unprofessional, devious and dishonorable. I commend the people that are reporting their issues with this dealership to the BBB-they need to completely change the way they do business. read more