I sent the owner this email and he never responded until I called him.
Dr. Durkin,
I am writing to inform you of the extreme unprofessional manner some of your employees displayed on 9/20/24. I came in for some simple botox and fillers with Stephanie. She came in and suggested I needed a neck and face lift. I have never been to an office where the employees come right in sounding like used car salesmen. I let her know that I may be interested when I turn 60. She then quoted me over $3700 for fillers and botox. I simply said, "I have never paid that much. I'll have to think about it." Her price quickly came down to $1400, which is what I have paid in the past for my entire face and lips. But, I received treatment only on my forehead and crowfeet.
I then proceed to be prepped for the fillers. Stephanie's assistant tells me that they won't make me look like Nancy Pelosi. I said I hope not because she's in her 80's. I'm only 55. I then asked if you were a Trumper. She then said, "we don't talk politics," which is exactly how it should be. However, she brought up politics. I should have walked out then, but I didn't, unfortunately. Then Stephanie comes in and does the fastest filler job I have ever received. I found it odd, like maybe she was mad because politics were brought up. But, I said nothing.
I then proceed to the check out. Stephanie is coming from the reception area and hurried past me without a smile or a thank you or a nice to meet you. I said something to her regarding menopause and she ignored me in a rush. I go to check out and the receptionist tells me I owe $2200. I then have to say that is not what I was quoted, in a room full of patients. It was embarrassing. She then has to go to the back and straighten things out with Stephanie. I paid the $1470 and went on my way. Btw, the ladies in the reception area were very nice and friendly and apologized for the delay when checking out.
Well, the fillers don't look good. My inner brows go downwards. It makes me look mad. I simply came in for a "brow lift' and all of this transpired. One might conclude that I was purposely overcharged and treated haphazardly because of some of the comments made, which were provoked by your employee.
As a business owner, I would like to know how my employees treat my customers. So, I thought I'd extend the same courtesy to you since a few of my friends referred you.
Dr. Durkin said he didn't reply to my email because I didn't asked for a reply. Common sense would tell anyone that a response would be good business practice. But, he called to argue with me! My experience was all so unprofessional. read more