Overall it was not a good experience, Their are some good points. The buffet was nice to have but the food was a step down to Golden corral. The customer service did not exist . There were only 2 bars and the drink choices were minimal. The first room they put us in was not only not the upgraded room booked but it had not ever been serviced yet after waiting 4 hours for a room. I payed $800 plus for 3 nights and we were only able to eat at the restaurants besides th buffet once. You have to get up at 630 am to stand in line for 30-45min to be told they have no reservations left or only for 2 people at 10pm. we were a party of 4. My self and my 3 daughters(15,12,& 10) I wish now I would have done more research for our 3 day get away. Stay somewhere else. read more

We had a good stay overall but want to be complete. Some things to note: - the resort medium-sized and is organized, but during rain, there is a shortage of entertainment / things to do. - you can walk to the UltraMar Ferry to Isla Mujeres (US$20 R/T) but you will probably need to rent a golf cart when you get to the island to get around. That was going for US$40 to US$50 once you get there. You can walk to a few things. - the hotel's beach iteself is small, and too shallow for snorkling. Maybe you can float for a few minutes or get your feet wet, as we did a few times. - the pressure to see the vacation club is not too much, although some of the people who pitch it describe it as a day pass to get to know the other occidental hotel in cancun for a future stay (with lunch included)...so it is not always clear that you are being asked to go to a sales pitch. We would AVOID anything like that as it would be a total of about 3-4 hours in time including transportation, sales pitch, etc. - There are three sit-down restaurants plus the main buffet (albatros). Reservations are required for the sit-down restaurants and reservations can be made on the same day only. The food was good all around. It wasn't always perfect, but overally, the food was enjoyable and the service in the restaurants was attentive and good. There is an area on the second floor mezzanine area with food available late at night -- burgers, alcohol, soda, etc. - the housekeeping staff was excellent and we felt good with the security presence. - there are some activities throughout the day (check the electronic board) off the lobby on you way to the 2nd floor mezzanine area. some of the activities are free, like exercises and cooking lesson (how to make quacamole) and others are off-site extra cost excursions. free entertainment includes a 9pm show such as a magic show, mariachi band, spanish dance show, etc. there is something every night at 9pm. - going to market 28 (mercado 28) is not really a pleasant experience. see our more detailed review of mercado 28. - the guys who walk the beach selling "silver" vary in price. a small thin bracelet may cost us$7 from one guy of 3 for us$10 from another. it's all over the map. we wouldn't buy anything pricey since you can't know if the material is silver, zinc, or aluminum, stainless steel, and the gems are likely glass or synthetic. again see our review of mercado 28 for thoughts on the shopping situation. defintely don't buy expensive jewelry, as it may not be real gemstones and the prices are way too high. we went to a jewelry place called, "OPALO" in mercado 28 and it was a nightmare. They own several locations in Cancun etc. SO BE WARY. They even gave us tequila (we shouldn't have drank it) and then they wanted to sell us tequila (he has a friend with a shop and what we had was artisanal tequila which is normally US$100 per bottle. But his friend will sell it for US$50. Yes, this is the jewelry store experience! - one beach bar and one lobby bar. we found that the bartenders serve shots of tequila and other things that they make even when you DO NOT order them. In other words, if two of three people are drinking, we observed shots being put in front of the other person. if you order one shot, the shots just keep coming even if you don't ask for them. we saw one girl carrying three shots to the beach and drinking them (we saw this several times) and as we were leaving there were four shots on the bar in front of her. she was plastered and this was during the daytime. our experience was that they just keep giving you shots. some of them were absoultely disgusting. so gross. so ladies especially please don't be tempted into this. one person was so gone, she was passed out on a beach chair. - the hotel does book tickets for nightclubs such as Coco Bongo, but those excursions don't include transportation -- like go as a group and come back as a group. we DON'T really recommend going to the nightclubs as girls we know went and were offered stuff by guys in the club and when they went to the restrooms (outside the ladies room). this could be very dangerous if they accept or are diverted from their friends. - to get the towels by the pool, you may encounter a bald guy who looks around age 40 with funky glasses who demands that you THROW your beach towel into a bin, and so he doesn't want you leaving the towel on the counter or otherwise handing it to him. He will yell, "throw it in the bin." "throw it in the bin" -- we should be able to leave our towel on the counter and not be yelled at. - there are a lot of people selling excursions at the hotel. there is one guy at the desk next to where you make evening dinner reservations. more people up on the 2nd floor mezzanine level, and even the guy selling scuba and jet ski type reservations out by the pool was selling bus excursions (against the rules). we found the prices vary greatly.... SEE TRIPADVISOR REVI read more

Our Go Pro camera was stolen while we out for the day (we accidentally left it out while it was charging, away from where we hid the rest of our valuables) and security/managers couldn't do anything about it. Our room safe wasn't working so we couldn't even keep our valuables in there to prevent the theft. Water wouldn't work in the mornings for some reason so if we got any water to come out of the sink at all we had to quickly catch it in a cup before it disappeared again in order to get through our morning routines. Food was decent until 3/4 people in our party got sick from it. Ordered from Dominos for two nights and felt fine but eating dinner at the resort's buffet brought constipation or diarrhea. Very small beach area and frankly kind of sad to look across the bay to see other resorts with much larger beach areas. (Edit: Broken into paragraphs for accessibility) read more

Wanted to see the whale sharks so we made arrangements to go to Cancun. This was an all inclusive hotel or resort. We had read after we made the reservation that they were going to close at the end for the month for renovations. This caused a little worry as to what the condition world be. When we3 got there we were very pleased with the hotel. Yes there was a few places that could use some work. I thought the place was in excellent condition and after they do some renovation the place will be even better. This is a place I would definitely go back to. Wit all inclusive you get all your food and anything you wish to drink at no extra cost. With the exception of the top shelf liquors and added lobster to your meal. Most of the time we ate at the buffets. There were I believe 4 restaurants where you could get a served meal. You have to make reservations to go to these restaurants. They open at I believe 6:30am to take reservations. You need to be there early preferably at the time they open for reservations as if you wait to after 10:00 all the reservations will be taken. We ate at the Italian restaurant and had a great meal and the Mexican food restaurant and had an even better meal. This meal was exceptionally good. Next trip I will definitely try to eat there several times. This resort was well worth the money paid. Exceptional service and the food and drink was great. read more

This place is not all inclusive. Room service is $5 American per plate. The towel cards apparently need to be returned at the end of your stay (which was never explained to us anywhere). When we were leaving the hotel, ALEX was extremely unaccommodating. We told him no one ever told us we need to return the towel cards at the desk and we told him they were all upstairs in the room. He said he would charge us if we don't walk up and ring them down ourselves. Never mind that he could have just charged the card on file if we were lying. The entire staff is actually very unaccomodating and don't bother to help you or. They sheepishly stick to their rules instead of appropriately getting a manager to help us when they see we are upset. I told ALeX I would post a bad yelp review and trip advisor review and he basically told me he doesn't care. Now I know your management Will respond to this comment with their generic apologies instead of re training your horrendous staff. Fuck this place. Stay at oasis palm Cancun instead right next door. I stayed here ten years ago and had a blast for the same price. read more

Occidental Costa - Hotels Near Me - Cancún, ROO

We took the red eye and arrived at the hotel around 7am. We wanted to have breakfast and we were told that we have to pay $12 each if we wanted to eat now or wait until check in time at 3pm, however I had called a week before in regard to this and nobody said we had to pay anything (front desk didn't seem to care much). Room was okay, there were four of us so an extra dresser would have been nice.There were two drawers and the closet. We had a view of the pool. The following morning somebody from reservations called around 8 a.m. and woke us up to remind us to come to lobby for them to give us info about tours and what not. Room had a small fridge with sodas,beer and water that was restocked every day. Food/drinks: buffet food for breakfast seemed to be the same, not a whole lot of variety. Lunch was okay and dinner sometimes was better. I suggest you make reservations for dinner at the other restaurants. Drinks seemed very watered down. They tasted funny even if it was on the rocks so idk what is going on with the liquor. If you want the better stuff you have to pay extra. Bring a light sweater because they have the a.c. on blast at the restaurants. Beach: very small beach. Don't expect to take long walks on the beach. Lots of chairs and shade. Boats do pass by frequently. No waves which I liked. They have speakers with very loud music from 10am to 2pm on the beach so you can't take a nap. They have a bar close to the beach. Staff don't bring your drinks to the beach like in other hotels in cancun. Pool: after they're done with the speakers in the beach area then they move on to the pool area for entertainment. There is only one pool, no swim up bar. Entertainment: they try really hard to entertain everyone on the beach and in the pool area, they have different activities throughout the day. sometimes you just want to nap though but you're not able to because of all the entertainment going on all day. they also have evening entertainment. All bars close at midnight (theres the beach bar and lobby bar).This is definitely not a party resort. Staff: some are more friendly than others, their customer service could definitely improve. Hotel: I would not stay here again, at least not for a whole week. There are other hotels with better food, drinks and other amenities where you can pay a little extra. However, it was my aunt and cousins first time in Cancun and they really enjoyed themselves. It's about a 10 minute bus ride to downtown, either 12 pesos or one dollar. There are also 2 small convenient stores across the hotel. We bought some shampoo and conditioner at 3 dollars each. read more

I wish I could give this place a lesser review, we kept getting locked out of the room having to go back the "first club" bull chet club to get out keys fixed and we come back to not one but both of our keys wrist band keys not letting us into out rooks , not just us but 4 out of the 6 couples staying in this BS resort!!!! read more

Customer Service sucks! I was on the phone for over an hour trying to get thru it either hung up or I was sent to a voicemail then finally a representative pickup only to tell me I had to call the 1-800 direct number to modify my reservation ridiculous! I ended up canceling with them after reading reviews! Do research before staying here. read more

Celebrating our 40th birthday with 3 other friends. Check in :We arrived at 630am had to pay $12 each to use any hotel ameneties of course we paid we werent waiting for a 3pm check in. I later asked for wifi they said it was $12 a day (wth) Bar: closes at midnight every night (wth) who closes this early at a resort? This is definitely not a place if your going to party as this place has no night club, dj nothing, drink feel waterdown (im not an alcoholic BTW) Entertainment: was just OK but could get better Beach: just had small area to get in Dinners: make sure by 7am you make reservations BC they fill up way too quick Buffet: BEST service we had server Guadiberto(think he's name) He's been there 18 years and waited for us every morning with laughter n smiles he was awesome! Definitely a 5star review for him read more

3 and half stars . For the price it's worth it . Buffet food isn't too great but the Italian restaurant was delicious . Very friendly staff . I would come back. read more

Occidental Costa - Hotels Near Me - Cancún, ROO

Doghouse of a hotel. Blasting music during the middle of the week and I can't even sleep in my room. When I contacted management they ask me if I want to leave the hotel in the middle of the night instead of turning down the music. Is this really someplace you want to stay? read more

I am very disappointed in this place. If you can go elsewhere please do. The service sucks. Bartenders and restaurant managers are rude (especially REBECA the supervisor of "Claraboya" one of the hotels' restaurants) they do absolutely nothing when it comes to customer service and on top of it the food is tasteless. I get that you can't expect much from an all inclusive place but the fact that you are paying all this money for shitty food and terrible service makes me never want to come back again. Plus the beach itself is dirty, small and with an ugly view. Seriously go somewhere else. read more

Absolutely worst hotel you could ever visit in your fucking life do not go here you are gonna waste your money and your time the staff are rude they have no customer service whatsoever they cannot talk to you in any nice way there is no good food there is no beach it is the smell of boat oil and gas that is all you smell there is one pool the rooms are very dirty there is black stains all over the mirror the showers have hair inside the drains the sheets are not changed there's ants and spiders and all kinds of bugs crawling all over the bathroom walls and floors of your hotel room the hotel is very old and very nasty do not ever go here do yourself a favor and stay away from this hotel the staff are extremely rude and they do not know how to treat their guests just a warning do not go here ever, if you want to have a good experience in Cancun Mexico do not go to this hotel because you will not have a good experience at all your vacation will be ruined. And to add on another thing they threaten their guests by saying oh do not forget you are in Mexico like they are going to cause us harm and they are threatening us that we are not in the United States and other things can be done to us in Mexico this is absurd and very dangerous these are very dangerous individuals. Not once in my life have I ever had an experience like this in Cancun Mexico I come every single year and nothing like this ever happened to me this hotel is the absolute worst and they are very dangerous people they kept repeating the phrase don't forget you are in Mexico this is not America as if they were going to harm us! I repeat do not come here. read more

The hotel was beautiful and the staff was extremely nice ! The hotel is all inclusive so the drink are made very strong but they was tasty. I love the Miami vice frozen drink ! The buffet was a little bland, we made dinner reservations and the food was "okay". The wait staff is very pleasant. The beach is small but very clean. The room was clean and the bathroom is big with a nice walk in shower. There is no wifi and they do have a few English channels for you to watch on t.v. I will definitely return to this resort ! read more

Excellent customer service. Downfall is the hotel rooms. AC damaged prior to arrival (was fixed), ceiling fan only had one speed. Other than that it was an ok all inclusive hotel. Beautiful beach, within walking distance to ferry, helicopter tours, panorama tour, jet ski rentals. read more

Pros -The only reason this place is getting a two star rather than one is because one, the night show performances were pretty good. Star number two was the fact that the hotel has a Laguna NOT THE BEACH as its back yard. (Coming from someone who is frightened of sharks). Cons -for transportation we had to pay extra when we were under the impression that we had payed for it from the beginning of our transportation. We even calles the hotel to confirm this!! -NO WIFI YOU HAVE TO PAY $7 for an hour cant imagine for anything more than hour how much it would cost. -check in was not welcoming at all, my family and I were standing at the front desk while there were two employees behind it for at least 4 minutes before we even got acknowledge. And we were the only ones checking in. -food; there is noooo variation same food every day! -costumer service in general; no greetings from staff or acknowledgment like "hi good morning" "how is it going" "thank you for the tip" or "I will be with u in a moment give me a sec" MY FAMILY IS MEXICAN NOT EVEN IN SPANISH WERE THEY ABLE TO! -the entertainment boys who run activities during the day, they are full of themselves! Lazy, no enthusiasm in their actions. My family and I decided to play volleyball and they set up the teams to were them two would play against every else who wanted to join! Um what! ...to be continued.... We are currently in this hotel still leave Sunday will update about check out! - read more

We wouldn't recommend or return here. For the price there are much better alternatives..No wi-fi even in the lobby which is ridiculous. Some staff was friendly but some were downright mean. Entertainment mediocre. Elevator was broken down first 3 days. You are not allowed to use beach chairs near the water which is also ridiculous. Beach area very congested as they block off small area for resort. Food average..buffet on excursion was better than resort. WOULD NOT RECOMMEND read more

Inexpensive resort with unlimited alcohol. The customer service was AMAZING. The staff was highly attentive. Our only issue was during check in. We paid for ocean view rooms and we were told they were out of those rooms. They gave us other rooms and we were refunded a few dollars back. There were different food options throughout the day. I highly recommended the Mexican restaurant. The waiters wore Mariachi clothes, played great background music, and the food was amazing (I recommend the steak). You will need to make a reservation for the restaurants for dinner. read more

Let's start by saying that this has been the 12th time we visit Cancun we have stayed at different hotels many times a wonderful experience this hotel has been the worst most horrific I would not even call this a vacation A total waste Of hard earned money 930$ for 4 days Occidental Costa Cancun has no Customer service whatsoever very Angry Front Desk people and management is useless be prepared to pay for Wifi and if your flight leaves after 1pm you don't have access to resort not even water, Shower, Food when talking to manager said those are rules set by owners that are based in Spain like who cares where owners are please book somewhere else and enjoy your vacation like it should be it's your money DO NOT BOOK THIS HOTEL read more

Love this hotel, friendly people, great service, good foods. Love the beach that is all-nighter distance from my room, great place for kids. My son loves here. Definitely will be back. read more

The rooms look nothing like the pictures, to start off. The pictures make everything look a lot nice than they really are. Moreover, we spent almost an hour a day in the lobby because the customer service is so poor. At first they assumed I used their hotel ride service to get to the hotel (which I didnt) and overcharged me $48. When I showed them proof of my reservation through an outside vendor, instead of reimbursing me they suggested I buy wifi and that at checkout the charges would wash. We went with this option however the wifi was so bad, the internet was better on 3G or 4G usage. Secondly, we booked a tour with themand they canceled twice saying weather was bad, when on second day weather was not bad at all, just clouds. We think they may not have had enough people signed up for the tour to get their moneys worth, so they canceled. Reimbursement for that was a process as well. They were very quick to take payment but told me they needed a few hours to arrange for the reimbursement. Lastly, and possibly the worst experience of all was that we had a 6:30 am flight and they the day before our check out, I visited the counter to confirm there will be a shuttle for us. They said because we need a shuttle so early in the morning, they need to apply a surcharge of $34. We agreed (although we had already paid for a one way transfer $48 upon check in) - actually were charged for 2 one way transfers. Anyway, the man from the taxi company reassured me there would be a shuttle waiting for us at 3:20 Am and to be 5 min early. We got to the lobby at 3:15 and no shuttle. The front desk attendant told me it will be here in 5 min. When it was 3:45 I asked him to call again he said they are not answering. We waited until 4 am and started to feel like we will miss our flight. When we started freaking out was when he suggested that we just take a cab. I was like okay but you have to pay our cab fare because we already paid the hotel $82 for this ride (48 plus the 34 surcharge). Either that or he reimburse my $82 and I will call a cab. At this point we were furious and very anxious. The security guard helped us call a large cab and ultimately the front desk attendant agreed to pay our cab fare ( I assure you it didnt cost 82 USD, which means they pocketed the profit). The cab driver and him are just staring at each other because neither one wants to load the luggage into the vehicle, so I started doing so. It was embarrassing for the resort, I hope. read more

This should be your very last choice to book in Cancun. The facility is older, dirty with lots of problems in the rooms. Our balcony door would not lock and our shower stopped up. The food is bland and several people in our group got severe food poisoning. No one at the spa speaks any other language except Spanish. I waited an hour and a half for a massage where the receptionist kept saying 5 more minutes. There are many great choices on where to spend your vacation money in Cancun, this is definitely not one of them. read more

The pool was beautiful and the beach is super pretty! There was always a free chaise with shade on it! The staff was super lovely and the room was very nice! However, I do have a few complaints. The desk staff wasn't very nice to me, and they would take forever to do some very simple tasks like make change. The Albatros buffet was sometimes a long wait. They also often forgot to fill the minibar, but I wasn't bothered by it. By far the most gross things I experienced at this hotel was after a shower, I grabbed a towel and there was a piece of gum stuck in it. read more

This resort overall was not a terrible experience, but could have definitely gone smoother in some aspects. - the rooms were clean and spacious, pool and beach were relaxing with great views. The tiki bar and entertainment on the beach were great. But what really turned me off from the start however was the customer service and confusion of check in and check out. Granted I was with a huge bachelorette group of 15+ people, which was not an easy task for any resort to take on, but I arrived last out of the group and they couldn't seem to understand that I was booked under someone else's name in the group it took a good 20 minutes to check in when it should have only taken 5. they gave me my room keys when I go to there, the door is completely wide open, the mattress and bedframe were flipped up against the walls and stains were visible on the floor. Housekeeping was no where to be in site. so I decided to room up with one of my friends rooms who saw what had occurred. I had also booked a shuttle for myself to and from the airport which ended up costing a fortune because they had it down as three passengers instead of one... I went to tell them this upon check in and said I would take my two friends back with me on pick up and to leave it like it is. They said okay no problem and when we went to get picked up - they had it down as ONE PASSENGER..? Plus the shuttle was a half hour late. The food was buffet style with also two restaurants along the resort. being all inclusive was a reallyyyy nice deal not having to worry about splitting checks among our large group along the way, the food was subpar- breakfast buffet was the best part id say. and if you want to get a reservation at any of the restaurants make sure you arrive when the sun comes up for one - all of them fill up fast! There was a mini fridge in each room stocked with beer, soda and waters - all free of charge! Very clutch. However after two days we noticed much smaller sized waters than the liter ones we started with. on the third day it wasn't even restocked at all. Went to the desk to ask for some water and we basically had to beg for it. when we finally got four bottles between the three of us in the room, two guys came up and said the same thing happened to their room- I'm sorry.. water is a necessity, especially in Mexico where temperatures are hot and the tap water is not the most sanitary to drink, this was unacceptable. Had issues with AC first day a maintenance man came up to look at it and even though it was completely freezing in our room they couldn't raise the temperature which was ridiculous, finally he turned it off and all we had was a ceiling fan. The bars were easily accessible for the most part - they got crowded in the afternoon when beach time is high, if you're an avid beer drinker like myself I'm sorry to say your options are extremely limited here to corona and corona lite unless you decide to drink shots n mixed drinks all vacation which can get old after a while IMO. Overall it was a really good weekend with my friends and great weather n scenery however I think they need to work on their staff hospitality and customer service around the resort. Could've made things go a lot smoother read more

This was the worst vacation at an Occidental property i've ever experienced!! Room 103 has a great view from the balcony, however, it is located adjacent to the bar kitchen freezer. The room was extremely cold and to add there was a rain shower making it even colder in the room. Turning down the air caused condensation on the walls spilling puddles of water into the tiled marble floors. Everything in the room was damp and there was a horrible smell when entering the room. There was mold behind the dresser. Expressed concern to the front desk and even requested a room change. The response was we are full and we may be able to accommodate tomorrow but its based on availability and you may not have the ocean view you paid for. Not knowing about being next to the kitchen freezer and the soon to come puddles of water, or mold behind the dresser I opted to stay. I can't tell you all how angry I am and how uncomfortable it was to have to sleep on damp comforters and sheets in a freezing room. The hotel sent maintenance who did nothing but explain the origin of the problem. Hotel staff offered no apologies, compensation, or relocation of room. Worst experience ever!! Never been on vacation where I couldn't wait to leave because of hotel accomodations!!!!! read more

Was fun but small resort.. Food was good but to get in any of the 3 on grounds restaurant you have to pull teeth.

Awesome place. Was there 10/18/15 - 10/24/15. Booked 2 rooms one for my parents and the other for my wife, 1 1/2 year old and myself. The staff at the Barcelo was very accommodating which made for a pleasant stay. It did rain the second day we were there but the staff went out of their way to keep everyone entertained. The food variety was excellent. The reservation restaurants were great, you had to RSVP early to ensure you get in. The drinks were ok, plenty of them but seemed watered down. In any case your mini fridge was always stocked up with modelo. We booked a lot of off site activities, Chi chen Itza tour, Ek balam, the Jolly Roger show and a couple more. The activities are a little more pricey through the hotel but you can easily find other off site companies to book. Our room was always clean, the property and pools were always taken care of. They had a late night food station at the break room which had pizza, burgers, hotdogs and salad. Good for a late night snack. The only complaint came from the wife, she said the room smelled humid to which I replied we are in a tropical place after all. always tip your waitress. The only thing is that the hotel sits on the bay not the beach so you want get much of a beach experience. But good thing the beach is like 10 mins away. Pros. Great price The hotel maintenance Food pools some of the drinks rooms very clean staff is beyond friendly shows were awesome Cons. No direct beach access trips/ excursions are a bit pricey WiFi sucks... read more

Occidental Costa - Kind of cloudy but still hot.. - Hotels Near Me - Cancún, ROO

Virgin America put us here after cancelling our flight, so I suppose that's not a good sign. It's better than sleeping at the airport, but it's noisy and cheap. I only gave it 2 stars because there were some nice people working in the 7th Circle of Hell buffet. read more

So mainly good things to say about this resort. However a few bad things as well. Booked the resort 2 months in advance for my bday celebration with some of my family. Meals are included. However the buffet is the only place that don't require any reservations. Which kinda is inconvenient if you are out and about and don't know what time you will be arriving back at the hotel. There's two bar locations which have a lot of free drinks (mostly mixed drinks and no shots). Every night they had shows located near the pool which is pretty awesome. My room was in the sixth floor (can't recall the number itself) but the bedroom was very spacious as well as the bathroom was huge. Heated toilet seat for me which was awesome! I arrived Wednesday and checked it Monday. Better to arrive earlier in the week to get good rooms instead of getting stuck with sucky ones like my sister did. She booked same room plus ocean view and got stuck with the smallest no ocean view room the first night she was there. Very disappointed. She was able to get a better room the following morning. Much more to say but this review is pretty long now lol read more

This is the worst experience I have ever had in Mexico. They didn't get our rooms right. And the only rooms away the incessant noise of the constant pounding of the music were less money that the rooms we booked. And they could not refund us. After getting to the room we also found out that you only get 30 minutes of free internet the entire time of your stay. Are you flipping kidding me ??? Even Puerto Vallarta Hotels give you free WiFi. What a joke !!!!!!! Then they started karaoke at 9:00 PM, right in the middle of the pool area where every single room faces. This is a family friendly resort. I cannot imagine families with kids who are "trying" to sleep. Not every person comes to party! So people like to get up early and enjoy the day! And even with every door closed and the tv on, the awful music was still louder than the tv. So basically you are at their mercy. Now, to get the horrific food and drinks. The worst food. !!! All but one restaurant takes reservations. So unless you up before 7 Am. They are all full. So too bad for us! So they keep you up until at least 11:00 PM. But then you have to be up before 7 Am to get your all inclusive free crappy dinner. The rest of the food was so bad that we basically just ate fruit and bread. The pool was a typical noisy mess. Why they think every tourist needs to have loud obnoxious entertainment all the time is beyond me. So we went to the beach for some quiet. And then the hugs speakers were brought out. Again, thinking we all wanted to listen the Macarena from the '90s. They also fail to mention that the boats for Isla Mujeres and Cozumel come and go all day. Huge boats throwing out noxious engine fuel fumes all flipping day!!! Now I am not an old person. But all our group wanted was to come for a nice relaxing time on the Caribbean coast. This was obviously a huge mistake. Cancún sucks ! And so does the Occidental Costa Cancún !!!!! And to think this is my post after not even 24 hours here !!! Run far from here!!!!!! read more

Staff in Albatross restaurant very friendly, especially Efrain, he made us feel right at home. The food is pretty good. My sisters were upset that the All-inclusive didn't include wifi. The pool is very nice and clean. Its depth is 4.5ft. The rooms are nice and well kept. The one thing I really didn't like wash how dirty the beach was. Overall a nice experience! read more

I was really disappointed with this hotel for various reasons. This wasnt a cheap reservation that I made to stay here so I expected much more than what I got. 1st, the check in process is very stressful. It is supposed to be an all inclusive resort. I had to pay $30 for 5 days of wifi, and even when I did - it did NOT work. I was probably connected to wifi for 5 minutes each day. The wifi is so horrible. Next, guests are not allowed to make dinner reservations at any of the restaurants on the day of arrival. In addition to this, reservations must be made between 7am-9am each morning for that day because they will fill up and you are not allowed to make reservations in advance. This was SO ridiculous. We were there for a bacherlorette and needless to say no one was awake before 11am. Eating times are restricted and a puzzle to figure out where you can go when and we basically had to beg for reservations each day and the 1 night we did have reservations - the restaurant was empty at prime dinner time so i really dont know why they didnt allow us on other nights. Lastly, we were 8 girls in 3 rooms and they gave us reservations all over the resort - not even remotely close to each other which really sucked. They claimed that they were at capacity but everytime we looked outside, it seemed pretty empty. Luckily for the resort, the employees are amazing. The towel people, the bartenders, the waiters, the pool entertainment, EVERYONE was amazing and made it fun and friendly for us. Liquor as good and the hotel provided us with VIP packages every night - most of which we were able to negotiate a bit since we were 8. Club options were good and they did really good about telling us which clubs were good each night. STAFF GETS 5 STARS. read more

Food was always cold & just mediocre to begin with. Room was clean but did not look like the pictures at all. Drinks were watered down at best. You also get pestered to take a "welcome package" which consists of a tour and breakfast at a sister resort followed by an opportunity to buy into their vacation club. This vacation club is extremely overpriced and not worth it. They want a down payment of over $1000 due that day then a yearly fee of $350 & a monthly payment of $150 then you also have to pay $399 to come and actually stay for a week. After about 6pm the hotel looks deserted. For all inclusive there are next to no activities here. I would not recommend and most definitely not return. read more

This hotel was just horrible came back June 11th and everyone at this hotel are just rude. Check in receptionist were rude didn't explain anything about the hotel I had requested a birthday special for the room with two full beds lady told us we don't have any beds only one queen bed . Negative I paid for two beds I'm getting two beds . Every time we tried to ask questions they would cut us off. we paid for wifi which did not at all work only at the lobby not in the rooms ( what's the point?) when asked how to fix it they kept sending us back and forth to another lady then back to the front desk. we just gave up and kept on with our day. Since we weren't getting our money back. The rooms were warm, mosquitoes were some how entering our room and when I called to let them know they told me it's because it's raining???? The food was horrible no flavor the drinks were watered down everyone expected a lot of tip in order for drinks to come out good. No music at the beach bar and when I asked to please put the soccer game volume down they said no because one of the bartenders were watching it. Like seriously ? Only highlight was the pool and beach. Both very clean met a lot of cool people to play pool volleyball with. Check out was another hassle. The guy kept asking to bring down towels which he then was referring to the pool towels which we were never explained to from the very beginning. Forgot my charger upstairs and when I went up to the room security was searching. I looked down he was hold my iPhone charger kept interrogating me for the towels which I still had no idea what he was talking about I took my charger and walked away. Once he went back downstairs he said you never used the cards for the beach towels? Hello I was explaining that the whole time! This hotel has trust issues. DONT BOOK THIS HOTEL Maintenance came into our room when we had our don't disturb sign out. Kept harassing us to clean, we kept saying no thank you! Violation to the max smh PS when booking the restaurants you are only allowed to book one restaurant per day. They are very strict with the restaurants. We were late 5 minutes and they made a huge issue had to argue with the host to let us eat at the restaurant. Meanwhile the restaurant was completely empty. Just a horrible experience overall Don't buy weed or coke it's big in this hotel . Group of guys got arrested when police went to their rooms for smoking also told them to open the safe ( it's a safe for a reason ) police then said if u give me $500 USD WE WILL LET YOU GO and they never did. Why advertise weed and sell it to them arrest people? . Just don't make sense. If I can give less than a star I would !!! read more

Poor customer service at the front desk. We reserved an ocean front room(paid almost $500 extra for 5 nights) and were offered a room in the 5th floor with pool view at the check in! The manager John is not helpful at all. It appears that they sell the ocean front rooms at reservation for more money and change it to a regular room claiming they don't have any available. No refund were offered and no apology was given. I guess they don't like repeat customers. Wi-Fi cost over $12 per day and it hardly works. read more

The Barcelo Costa hotel was a small and great stay for us. The staff always went above and beyond for any request we had, the food was great and came with many different ethnic options. We enjoyed the warm tranquil feeling of the pool and felt that the beach was serene despite its small size. If you go make sure to find Alfredo who was our favorite server in the buffet area. My man Raul at the beach bar will keep the your shot glass filled with tequila (he's dangerous...in a good way). I only really have two areas that I wish were different: having to wake up at 7:00am to make dinner reservations in one of the 3 specialty restaurants was a drag, who wants to wake up early when on vacation? Also, I'm not sure if all rooms are like this but for some reason the air conditioner blows directly onto the bed while your sleeping. Its so hot in Mexico therefore you need the AC but we would have to sleep with the comforter over our heads to protect us from the cold stream of air. Outside of that we really enjoyed our time there. Oh I forgot, paying for internet in an all-inclusive hotel seemed counter-productive. Don't let those issues stop you from enjoying yourself at this hotel. read more

We went for a bachelorette trip this weekend. The place was clean, had ample beach & pool space and plenty of food (and yummy pineapple margaritas). That said, wifi was only offered at additional cost (not unusual for a hotel, but when you pay for "all inclusive" you would think internet for 1-2 devices/room would be included) and the service was poor. Before we arrived, I called to ask if they had an airport transport service and while they did, that department gave different instructions on the phone (which took 3 different phone calls) than what they would eventually tell me via email and took several days to respond to my emails; We eventually used a different service to pick us up from the airport. Several times I or one of my friends would ask a question and would be met with exasperated expressions as if we were demanding something or otherwise being purposefully difficult. Most of the front desk did not give clear information, either in English or in Spanish, but they certainly preferred to talk over me (despite my credit card paying for one of the rooms) in Spanish to my friends. At one point I asked the host at the buffet if we may be seated on the patio and he flat out ignored my question. When another friend asked the same question, he spun around quickly and gave a terse "No." At the Mexico Lindo restaurant I ordered enchiladas with a "poblano cream sauce," it turned out to be mole but was not labeled as such, which contains peanuts, something I'm severely allergic to. When I started exhibiting symptoms of an allergic reaction I asked if there were peanuts in the dish and the waiter literally shrugged and said "yes, it's mole," as if it was the dumbest question he's ever heard. I wasn't mad at him when I initially suspected something was wrong-- these things happen sometimes--but that attitude in the face of a severe allergy was honestly the straw that broke the camel's back. Then the hotel's concierge doctor who looked me over after the incident essentially told me I overreacted in using my Epi-Pen and spoke over me in Spanish to my friend as if I was not there. Very professional. I know good service exists in Cancun, because we experienced it on our excursions and through the airport transportation service we used, but it's terrible at Barcelo Costa Cancun. read more

Our stay at the Barcelo Costa Cancun went from good to terrible. The food is good the rooms are comfortable and the pool and beach are decent. There are way too many palm trees on the beach to get some decent sun. The entertainers are great and we had a lot of fun with them. We had nice dinning and bar service although having to wait in line to eat every night is a pain, No thank you. The front desk is horrible. The check in process is slow, stressful and painful. They have zero customer service. We were locked out of our room our last night because we 'neglected to pay' for the extra night we asked for when we checked in. They never stipulated when the payment was due. We paid for the extra night the moment we were asked to and they jacked up the original price. The concierge was extremely rude and made my mother cry. At which point he removed his name tag so that we could not report him or write a review on him. Everyone at the front desk refused to let us speak to a manager when asked. We will not be returning to any Barcelo hotels after this experience. I don't normally review my experiences at establishments but our experience was so terrible that I signed up to warn others of the Barcelo Costa Cancun. You can find a better place here in Cancun where competition is fierce and where you will surely get free wifi and wont have to wait in line to eat for the same value. read more

If I could give 0 stars I would this has been the worst vacation I have ever been on. Staff is not accommodating. My flight from NY landed at 11:30 am I arrived at the resort around 12:30 I know check in is 3 pm but when i checked in with the girl she said its okay come back in an hour and your room should be ready... 2 pm i watch other people walk in and just get their key and go on their merry way but when I ask is my room ready oh no not yet I didn't receive my key until 3:10 pm and when i got to my room I expected to be amazing since I waited 2 1/2 hours for it but it wasn't garbage wasn't removed, sheets were dirty. Only update was the bathroom in the room. Chairs the paint was chipping off, balcony looked unobtainable. I love the feel of Cancun but I will never stay here again. Oh and lets not forget I bought internet for 3 days the girl did not bother to explain it was for one device so I could not use the internet on my ipad which I originally wanted. I am very displeased with my stay. Never wrote a horrible review about anywhere before. read more

This place is absolutely terrible. Thank goodness we only stayed there for one hellish night. The workers are dishonest--- We were told we could have late (3pm) checkout without any problem. Then when we tried to board our airport shuttle the biggest goon there, Julian (one of the managers), basically would not let us on the shuttle until we paid $30 for late checkout. The employees that told us NO problem the day before pretended like they never met us. They basically gaslighted us and extorted $30 from us. That isn't all of it... the rooms smell like mildew because they are old and there are no dehumidifiers. Ants or lice (couldn't tell for sure) were crawling around the room. The food and drinks were disgusting. Good Luck if you follow a vegetarian or gluten free diet- you will have zero protein options. I will say it again.... worst hotel experience EVER. We stayed there December 9-10, 2017. Do not go here. If you see great reviews on trip advisor or elsewhere, i guarantee you those are reviews from their dishonest workers. Stay far away. read more