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    Services - OCC911

    Biohazard cleanup

    Damage restoration

    Mold remediation

    1 More Service

    Structural repair

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    Ask the Community - OCC911

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    SERVPRO of Lake Nona

    SERVPRO of Lake Nona

    2.0
    (4 reviews)

    Tony Toups & Mark Soule's crew at ServePro of South Orange County were working in an apartment on…read moretop of mine when they inadvertently opened a 3/4" water pipe, causing 7-10 minutes of full flow water to come pouring through my ceiling and walls on the lower level. Tony happened to be in the area when this incident occurred. I met him outside and informed him of what was currently happening inside. The crew working was quick to suck up the water from their unit and eventually made it down to mine, but the damage was already done. Water had poured down multiple walls, my ceiling, and underneath my floors. Thank God we quickly unplugged our TVs and computers. Water was covering the outlets from the ceiling leaks. The property managers insisted on turning the power off to the unit due to the water contacting the electrical outlet. Tony stated, "Don't turn the power off, there's nothing wrong with the outlets." The property managers cut the power anyway in an abundance of caution. I feel better with the power off considering I have my two kids also living with me. They also declined to reimburse me for staying at a a hotel overnight due to the power being cut off and extensive water damage. Both lectured me on how the outlets are not dangerous covered in water. When I exclaimed that water was coming down over the outlet, Tony stated "No, there's no water coming from them." His crew workers verified there was, the property manager maintenance team for the building confirmed it was, and the video I have off the event confirmed it too; basically, Tony called me a liar standing in my apartment with an inch of water on the ground as my kids & his crew stood their and witnessed his negligent actions and remarks. The gross negligence & unbridled wonton disregard for my families safety, security & comfort will tell you a lot about how this franchise is run. Both Tony & Mark denied any responsibility for their workers actions (despite audio, video & pictures of the event happening that we witnessed by myself and the property managers team). Ask yourself, do you really want to give your business to people like this? I don't & I highly recommend you don't either. Here's a few pictures of the action. The last picture is of Tony leaving after he questioned me wanting to know WHY I NEED HIS NAME. He resisted giving me his name folks. That's the owner of this franchise.

    We had some water damage from a flooded toilet on the second floor and quickly searched who to…read morecall. Our grandparents recommended ServePro and thank goodness they did. Tom came out and provided just the best service. He checked to see the extent of the damage and make sure that we knew everything to look out for. He then set up a couple dehumidifiers and another machine to clean the air since the toilet was the root of the issue. He did all this late at night and made sure we had the best equipment set up to keep us safe and healthy. 10 out of 10 would recommend to anyone who experiences even the most minor water damage.

    Restorative Pros

    Restorative Pros

    4.5
    (8 reviews)

    Spoke with Trigg and he was so knowledgeable and helpful. He gave us peace of mind but also told us…read morewhat to look out for and how to keep things in the best condition. We will be using them again, if needed.

    This company is anything but professional. I hired them to do a job, not only didn't complete the…read morejob, they removed wrong walls when the protocol specified the areas, they did extensive damages to my home, my furniture and my carpet. When confronted with the job not done they wanted to charge me more. They overcharged for service that didn't make mathematical sense. They brought in dirty dehumidifiers into my home causing my family and I to get sick, and then victim blamed saying my home was dirty, even though I have proof my home was dust free! They tell you what you want to hear them wreck your home. Please do not hire. They only care about money and not protecting you or your home. Edit; The owner is saying my claims are untrue. That's why I posted pictures so you can see for yourself! They'll leave your home in a mess and destroy your home. They will claim you make up allegations and refuse to acknowledgment of any wrong doing or damages. Pictures tell the story and I wish I could post all of them. The first picture is my carpet, brand new home, has a white wash where they spilled paint and poorly attempted to clean it, let's not forget they removed the wrong wall in remediation and over charged me for 2000sf of insulation removal but to return the same volume was 1000sf! Oh and they punctured the water lines while stapling the plastic up to the wall, so when we got home, the main water was turned on and it poured into my exposed bathroom wall! They claimed I never let them know about incomplete work yet the date of that message shows that I contacted them, followed up by a phone call. They also tried 2 times to manipulate the post remediation testing by leaving air scrubbers running and attempting to return to my home, which we weren't here for the entire remediation, to turn off the machine right before the mold testing company arrived. The list of dirty laundry and why you should avoid this company is continuous! They're also disputing and trying to remove my reviews! Too bad she can't pull it off of here. Heed warning, go with a bigger company that cares.

    OCC911 - damagerestoration - Updated June 2026

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