As a widowed senior citizen looking for a reputable company to replace the top on my 2007 Convertible, I looked to our car club's website. Ocala Upholstery had a great review posted by a member in 2019. Although the shop is a 60-mile round trip for me, I thought why look anywhere else? Over several appointments across 6 months, I had them replaced my top, motor/pump and the hydraulics and spent over $3000. Although I had confidence in the technician (business owner) my biggest complaint was trying to communicate with him. My calls were not answered requiring me to leave voicemails and text msgs, which were not returned. This required me to drive to Ocala at least 3 times just to talk to him. It was during my mid-November visit that he discovered a leak in one of the cylinders he had installed in June 2022. He said he'd order the new cylinder and call me when it came in. He was rude and made me feel like I was bothering him during a subsequent visit weeks later to find out when the replacement cylinder would be in. It's 2 1/2 months later and I still have not heard from him. In trying to speed things up, I sent him a link to a comparable cylinder on eBay that was Made in America and available within a week. Although he said he'd order it, after several weeks passing there still hasn't been any response to my inquiries of status. My top has been inoperable for months waiting for this warranty issue to be resolved. read more
