I have been here for over two hours. That's how long it takes to get in an examination room, but it…read moretook about 20 minutes to check in on the tablet including giving them my ID and insurance card. The intake interview was over 40 minutes ago. They took my blood pressure and weight while writing down my answers about why I was here on their glove. There were only four parties in the waiting room with me, one of which had his lab results revealed to him by one of the two front desk (hopefully) medical assistants.

Came here because I had a pain or burning sensation on one of my fingers. Front desk receptionist…read moreJazmine or Jasmine was very prompt, professional, and kind. Answered any questions I had for paper work. Helped me see the doctor right away, there was no wait, at the most it was probably only 10-15 mins after filling out the new patient form. The person who helped me out with checking my blood pressure and height was great! The doctor, listened, and heard out my health dilemma, he was also very kind and patient. Probably the best doctor visit I've had. Thank you!

Dr. Vo and Dr. Le, I'm really grateful to have this primary care doctor. They take the time to…read moretruly listen and never make me feel rushed. Every visit feels comfortable and respectful, and I always feel heard. What I appreciate most is their compassion. They explain things clearly, answer all my questions, and make sure I understand my care. You can tell they genuinely care about their patients. They're also very thorough and knowledgeable, which gives me confidence in every decision. I always leave feeling reassured and supported. Highly recommend to anyone looking for a doctor who is both skilled and truly kind.

moderate quality care. doctor is kind and caring but office needs to follow up with patients in a…read moretimely manner.

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

I've called several times for an appointment but the first time they said they'd have to get back…read moreto me and call me back. They never did... Sorry I called back the next week and it took me a long time to get a hold of somebody and when I did they just asked me some questions and then told me they would call me back, I'm not holding my breath this time.......

Last time I checked doctors need to physically exam patients in order to properly diagnosis. So you…read morecan imagine my surprise that Dr. Matthews isn't seeing patients and will only do phone calls. I've currently been on hold for 15minutes!! Oh and did I say they NEVER called to share test results done over a month ago. Let me save you time and energy, don't pick Dr. Matthews. Well at this point don't pick St.Judes

Always a perfect experience. Quick clean and professional. Would recommend to everyone!! Thank you…read moreall again

Thank God I found Dr. Ace and. Dr. Canceres. I've been going to the same doctor for 15 years having…read morethe same problems never diagnosed with anything. I end up getting super sick in and out of the hospitals so I decided to try out these guys and boy and I happy. I started seeing them in Jan2025. Within 3 months I got into two or three different specialist that I needed to see, and they are all great and working as fast as I possibly can to get everything going ASAP for my health. A good doctor like these guys can definitely help change your life for the better and definitely give you a better perspective on doctors in general. Good luck and on everyone's health travels. God Bless. Eric. S

I just had my appointment with my doctor and my labs doesn't make any sense. So they won't refill…read moremy medication that I take every day even though the labs showing otherwise I don't understand. I'm annoyed by my appointment today. It seems with crappy insurance. Labs are always incorrect because when I had quest doing my labs with better insurance, the results were always correct but somehow with LabCorp they're always incorrect so something is wrong with our system. I'm really frustrated right now. Dr. Kim was a great doctor. I appreciate all his help and everything but I don't appreciate the incorrect labs from LabCorp again when it's showing one thing when I take my medication every single day and its showing I don't how is that even possible?? This entire thing makes no sense. Do you guys not want to help people with anxiety? Do I recommend this medical facility maybe I like them I did like them but today I'm very upset so I'm not happy with my appointment. How can somebody with severe panic attacks and anxiety not be given their medication just because the results are incorrect. Makes absolutely no sense to me at all, I'm very unhappy and frustrated beyond belief. I have taken the same medication for years and now you're all of a sudden gonna stop it because the labs are wrong. It just makes me so upset. I even asked to take the labs again and they wouldn't do it because two times it's showing negative. How is that possible when I take my medication every single day? I'm a Mom she is my everything, why would I seek help from you guys if I didn't need it? You guys have no clue what I have been through and I do my best to stay positive and now this? I'm so disheartened by the medical field. I don't go out I don't even like taking my medication but two medications I usually never miss is my autoimmune medication and my anxiety medication that you guys won't give me now? Do you know what it's like to have health issues? Do you have any clue what I have been through? No, I'm so disappointed in so many things to do with drs I'm starting to not trust them anymore, sometimes I feel like giving up seeing drs because most of you seem to not want to help people who really need it the most. I'm so upset with everything how can anyone trust drs these days when so many bad experiences like today? I'm so confused on the bloodwork still, one place shows one thing and labcorp always shows something different? This makes absolutely no sense whatsoever! Please explain to me how every bloodwork and urine is different? Someone f'd up somewhere this is not ok!!! I'll have to try to find another doctor since you guys can't help me anymore. I do not recommend this clinic or labcorp for that matter but i have no choice but to go there for my so called health care! I'm extremely disappointed in my 2 years of working with Dr. Kim! Wow just wow is all I have to say. Have a beautiful day be kind to everyone you don't know what somebody is going through in their lives!! Edit to 1 star - sorry I had to add more because of how upset I am! Always going to stay positive for the most part, but I'm only human and I'm so sad, upset, anxiety, and I feel so helpless and angry with everything and all these Drs who are suppose to care but don't. I promise on my life I take my medication everyday, this is not ok I'm still so confused with my labs I am at a loss for words!! Aloha

The medical staff addressed all my concerns. They were very polite and answered all my questions…read more They assisted with my medication treatment and made me feel respected and appreciated. I would definitely recommend coming here to this clinic they are fast and efficient.

I am so grateful for Dr. Wu, I am truly amazed at the excellent & fast service he provided. This…read morewas my third time here & I was able to get in & out with the throat care I got. Very nice staff within waiting room as well. Hoping I get better soon

I recently visited OC Urgent Care and overall the visit itself went smoothly. I arrived right at…read more12:00 pm and was called back by 12:14 pm, which I really appreciated. The clinic was empty, very clean, and felt organized and efficient. Parking was completely full when I got there and they do have limited parking, so I'd definitely recommend arriving early to avoid circling. That said, I was honestly a bit upset about the doctor's note situation. The doctor told me he would write a note covering Tuesday, but when I went to the front reception, I was told they could only provide one starting Wednesday. That part was frustrating and left me feeling unheard. Clear communication between the provider and front desk would really improve the experience. Aside from that issue, the actual medical visit was quick.

Quick service and nice folks. If you go to the ER, then it will take three or four hours minimum. I…read morehave been here a couple of times and it didn't take more than 10 minutes to be seen by a qualified medical practitioner.

They don't have a single nice receptionist. I've unfortunately had to come multiple times to this…read morelocation and I'm not even exaggerating, every single receptionist is extremely rude and has an attitude. They all seem miserable as if patients want to be at the urgent care in the first place. Healthcare is never fun, I understand that, but patients are sick and dealing with so many different factors that the last thing they need is rude receptionists who just sit down and are on the computer their entire shift. Maybe look into your receptionists because genuinely it is so miserable coming here and dealing with their disgusting attitudes. Be better y'all, this behavior is gross and sad.