Kim the owner is a quality human being and a pleasure to talk with . If you need equipment or…read morelessons give him a try you won't be disappointed.

Customer service and communication could be improved. Scheduled a lesson over the phone for me and…read moremy wife and was excited to take a lesson after seeing the great reviews but unfortunately we caught the flu and woke up in the morning feeling like crap and my wife was bed ridden. I texted the instructor or owner, Kim, asking if we can reschedule because we still wanted to take the class. Received no response, so I made a courtesy call to provide a notice and was received by Kim,to my surprise I was met with the response of "no you can't reschedule" after explaining to him that we were very sick and how can he expect us to show up when we don't feel well. His next response was "I need a 24 hour notice" I'm sorry Kim but the human body doesn't work that way. I told Kim that I'm willing to still come in myself but Im very sick and was being courteous as I do not want to get him sick. That's when his tone changed and agreed to a reschedule. Thanks for offering the reschedule but no thanks. There was never a mention about a 24 hour notice over the phone, and do you really want potential customers who are sick coughing in your face? I guess customer customer service is not a priority, so I will take my business elsewhere.

I recently visited Irvine Art and Music to select a new GS Mini-e Mahogany, and I couldn't be more…read moregrateful for the assistance from Gabriel. His help was incredibly valuable and made the experience both enjoyable and stress-free. Gabriel was patient and knowledgeable, introducing me to several options and allowing me to hear and understand the subtle differences in each guitar. He didn't rush the process and ensured that every choice was tailored to my desired style and size. The GS Mini-e Mahogany turned out to be the perfect fit for my emotional storytelling music. Thank you, Gabriel, for your excellent service and for making this a memorable experience!

Coach Madox is the best drum teacher I ever had. Thank you all irvine art & music cent employees…read moreyou all are so nice and kind

We have taken my son's guitar to Ralph (their guitar tech) a couple times, the man is a gem!…read moreAnyone who needs tech work done on their guitars bring it into Ralph. He knows his stuff and is always a delight to talk to and appreciate his knowledge. Go see Ralph!!!

I called in to verify the deck I wanted. When I arrived, they "accidentally" brought out the more…read moreexpensive deck. I asked if they gave military discount, & when I went to checkout. "Oh. I guess this company doesn't give any discounts." No way? When I asked for a side of speakers, I wanted to save money b/c I'm just starting in my room. They told me to get $300+ Speakers & forget about the cheapest ones they could offer

I had to sell a guitar collection for my aunt and I had a certain amount of time in which to do it…read more I wasn't keen to drive all the way out to Orange/Sherman Oaks to possibly sell or not sell the collection. They were willing to drive out to me, and while I didn't get the price I wanted, I did get a fair price. After all, you can't sell sentiment. I had the privilege of dealing with Shai, a knowledgeable and well adjusted man, who clearly knew the market, the ins and outs of vintage instruments and was willing to show us the market value on each instrument. The fact that they were willing to save us a trip, was very helpful and he offered good conversation. Should I come across any other vintage instruments in the future, I'll be selling them to this dealer. I was very happy with my experience. Even if I didn't get the price I wanted, I did get a fair deal and that's better than most dealers are willing to work out. As someone who has played guitars for 25 years, this man really knew his stuff and that was refreshing to see. I highly recommend this place for selling your vintage gear.

I called Imperial Vintage Guitar's and spoke with Jarrett. I made an appointment with him to take…read moremy son's Fender Telecaster in for a tune up. It was in pretty rough shape. Jarrett is a real expert who knows what he is doing. After leaving the guitar with him for a few weeks, the guitar is back to sounding and playing well. Jarrett also took the time to explain what he did. I even bought a new case from him too. If you value your guitar, take it in to Imperial and you will be happy you did. Thank you Jarrett.

Excellent job on my new Taylor 214 CE. Plays so easy without hurting my finger tips. They set my…read moreguitar up. The tweaked the Saddle and Nut brought the action down. Very pleased. Fair price.

I am writing to enthusiastically recommend the outstanding work performed by the Guitar Shoppe…read more When I brought my banjo in, I knew it had potential, but I had no idea how dramatically it could be transformed. The level of craftsmanship, attention to detail, and deep understanding of banjo setup and tone that your shop and Bill demonstrated was nothing short of remarkable.

I can't say enough how much our family loves Ms. Mairead! My son started classes over five years…read moreago and he is still so passionate about singing thanks to his extraordinary very talented teacher Mairead! She is a gem, Mairead connected with my son right away and helped to develop his skills while singing songs that he loves!

I've been coming here for over a year for vocal lessons. Maddie is fun and easy going. I enjoy…read moreparticipating in recitals with opportunities to sing with a live band, and we get to hear other student talents. I come here for fun and plan to continue coming.

My favorite place in Costa Mesa. The team there are top notch. They really know their stuff.read more

I needed to restring my guitar which I have neglected for maybe 15 years. Expected to be charged an…read morearm and a leg but was super reasonable and done in about an hour. Now I can hack my way into playing some chords. Thank you Cottonwood!

forgot to write this but had russell do a setup on a black partscaster i had…read more i am new to OC and spent most of my life in LA so was looking for someone and saw russell's recommendations. super easy to deal with, great communication and stellar work. works out of his place in newport beach and the location is great if you also want to do stuff around the area. highly recommended.

Excellent service and a beautiful facelift for my Takamine that underwent some neglect over the…read moreyears!! Highly recommend Ray Guitars and the price for the service is very fair!

Bobby always provides a friendly, helpful, and kind environment. He is very knowledgeable about all…read moresorts of things,and makes going there always a straight forward, hassle free, safe experience. This place is very trustworthy and I would highly recommend this place.

This place is great! Was very sad to have to sell my guitar but Bobby was super friendly and gave…read moreme a very fair offer! Said he'd find a great home for old blue. I'll definitely be back in the future.

13th Street was recommended to me as the only shop in Southern California that could reliably fix…read moremy aluminum Travis Bean pan back with a slightly bowed neck. They have the machinery and capability. Yes you have to make an appointment. But you'll understand why. They are ultra professional and had handled repairs like mine before. It wasn't even a big deal to them. The price was barely more than a setup and they included new NYXLs! I'm so happy my guitar plays beautifully again!

Everything went very well.....they are very excellent in the knowledge of all guitars......and have…read morevery good customer relations stature....... Thank You for being THERE.....