Google's address on Cypress Pt Pkwy is either incorrect or the address on OBGYN's letterhead (Boulder Rock Dr) is, because it is the same group of doctors, part of OBGYN Associates of St Augustine LLC.
My mother made an appointment as a new patient because her previous gyn dropped her Humana HMO insurance. She called this place and the office administrator assured my mother that OBGYN Assoc does accept her insurance. So she made an appt.
But when i checked my mother's policy on Humana's website, OBGYN Associates and their doctors are *not* listed as providers. so my mother called the OBGYN office again; this time she was told by another office administrator that no, OBGYN does not accept her insurance.
I just checked OBGYN"s website and Humana HMO IS listed as insurance they accept. which is it?
At that point, my mother was frustrated and I told her I'd send her a list from Humana's website of other providers. She decided to cancel her appointment w/ OBGYN. So far, she called 3 times last week to cancel her appointment. Called between the hours of 8:30-noon and 1:30-4:30 M-Th--the hours when the OBGYN website *says* the office is open--but no one answers the phone. All she can get is a recorded message that doesn't even allow the patient to leave a message. Can't even get an answering service.
So I tried yesterday after 5 pm, hoping i could get an answering service and leave a message that way. No can do. They don't have an answering service at all. Tried to find a way to contact them via their website. Nope. They don't allow that, either.
Today, called during the limited office hours three times. They answer only w/ a recorded message. One option is to leave a message for the nurse. Tried it, someone picked up, but immediately transferred me to the front desk before I could say anything. Got a busy signal at the front desk. Tried again. Chose their appt option. Busy signal. Tried a 3rd time, again for the nurse's line, and, thankfully, got voicemail. I hope the nurse remembers to relay the message that we cancelled the appointment.
At this point, insurance isn't even the issue. Just knowing you will never be able to reach your doctor's office is. Doesn't matter how good the doctors may be if you can't reach them. read more