I have been a patient at Florida Urology Center for over 10 years. The drs are fabulous however…read moreonce again yet another office staff that is rude and unprofessional. They send text messages stating if you miss your appt you will be charged $202,450 We were told this is not a mistake they send these to get patients attention. How professional to use basically a scare tactic. Their system always sends texts with confirmations for appts that has the wrong date and time. However if you show up that date and time, they have no regards to your time and act like you were the one to make a mistake even if they are shown the texts. I am sure the drs aren't aware of the unprofessional nature of their administrative staff. Just another example of a business offering below average customer service. It's time Drs office start respecting their patients time the same way we are expected to respect theirs, take responsibility for their technology used to communicate with patients and the customer service and professionalism of their office. The date their system sent was wrong, the genius Office Manager Soozee advise was to click the message at the bottom of the text message as it has the correct date and time

In my 50 something years on this planet this is one of the worst offices I have ever gone to, but I…read morefound after speaking to the women's groups which I belong to in ormond beach, that they were the only game in town and many had had experiences just as awful as I had. Please stay far away and make sure if you pick another clinic that they are not owned by this corporation. The procedures were painful and I've had several there and was a patient there for years. Just before I became a patient at the mayo clinic who has been awesome, I had an appointment coming up at this place and I literally was scared. I would always be in so much pain but now I had some cognitive issues because of a fall and I explained to them I just would like to know if I could record everything they would tell me so quickly trying to shuffle me out Like a conveyor belt to sit in the next patient, that I would just like to record the audio. The woman seethed at me with the usual horrible attitude that she had towards patience and with vitriol said absolutely not unless we talk to our attorneys. I've never heard of such a thing. I had always been polite in there even though I would sit and talk to patients in the waiting room who would agree and look at me when we would see the attitudes that they would have behind the desk like something out of 101 dalmatians with the character Cruella. Despite the painful procedures, I didn't have another place in my entire town to go except this corporation we're all the doctors worked and everyone I saw was bad. Every single practitioner. Please be sure to make sure if you go elsewhere that they are not connected with this place or owned by this place and I do not recommend whatsoever. My family and I have gone to a new clinic even if we have to travel out of town. It's definitely worth it and better for our health. I don't trust this place at all and I'm glad other women agree with me. Their reviews are terrible and I think most are too afraid to post them. I've had a few tell me they are.

Dr Jack Cassell has been my Urologist for a number of years. He is personable, compassionate, and…read morecompetent. His staff is very responsive to patient needs. He listens intently and is genuinely concerned. Wonderful doctor.

Dr. Cassell is highly competent and deeply care about his patients. He takes the time to explain…read morehis diagnoses and suggested treatments in everyday language that even someone like me can understand. He is a blessing to us and our community

The worst group of stinkers I have ever dealt with. Rude, nasty, terrible medical careread more

They rarely answer the phone. When they do, the receptionist quickly puts me on hold for some time…read more Apparently they're horribly understaffed. They had me come in to sign forms to get my records from another doctor, when I had signed them months before. Finally, I was able to confirm records were received, but calling back, no one could confirm that they had them. Finally, they found my records and were ready to set an appoint. I could have been dead by now. Nice people, but their system just isn't designed for the patient.

Terrible traditional medicla advice designed to keep you sick and buying their services. I saw Dr…read moreShaun Thomas..A nice guy yet his advice was straight from the Satanic Medical Bible..chasing rigged and false PSA numbers and dangerous treaments designed to make sure you stay sick.

Not sure where these negative reviews are coming from. Been working with them for over 2 years now…read morewith no issues and no problems getting an appoinment

r. Victoria Bird has been incredible! From the first contact, it made me feel very comfortable with…read moreits warm and close treatment. It took the time to explain in detail my diagnosis and all the treatment options, something that I had not achieved with two other urologists. We decided to go for a minimally invasive procedure, which was a relief because I did not need to be hospitalized. The recovery has been fantastic, I am very satisfied with the results! After a complicated time, it is a great relief to have left the catheter and be able to urinate freely. I very appreciated that he focused on taking care of my sexual function and urinary control. In addition, his entire team in the clinic is super professional and kind. They really made every visit comfortable. My family and I are very grateful. I recommend Dr. Victoria Bird 100%.

I love Dr. Bird. She's a gem. Knowledgeable, experienced and great communicator. I received a…read morefollow-up call after my appointment to check-up on me. She adds that personal touch that is so important to patient care.

Superb doctor! He's a good listener. Excellent communication skills. He comes HIGHLY RECOMMENDED!read more

From the owner: Dr. Paul Jo specializes in treating urologic issues for both men and women with a focus on urinary…read moreincontinence, benign prostatic hyperplasia, and erectile dysfunction. Total patient care is his top priority in diagnosis and treatment combined with concern for the patient's overall well-being. You can have confidence in Dr. Jo's ability to provide exceptional care for the urological problems you are experiencing.

I'm in my 70s' had issues urinating after years of seeing a urologist and getting nowhere. Went to…read moreDr. Parkettil he recommended aquablation therapy. 2 months after surgery, very happy with the results.

Excellent bedside manner from all the staff ! Friendly and helpful front desk. The doctor took the…read moretime to listen and answer all the questions no matter how many we had, offered a treatment plan and worked with us to get the records from a previous provider! The insurance specialist was knowledgeable and helpful as well! Very impressed with the office!

I found the doctor to be very self involved cared more about how she looked than her patients…read morehealth. The whole set-up is cold and unfriendly with no privacy for the patients. The office seems to care more for peddling goods than treating patients.

Foul language and inserted a catheter without my knowledge or even a warning! Office…read moreunprofessional- I will not go back