GO ANYWHERE ELSE!!!!…read more
I have been a client of Moxie Morristown for over two years. I originally found the salon through Groupon and was fortunate to work with Lella, who was excellent. Because of her professionalism and skill, I purchased multiple packages for haircuts, glazes, and color services.
Unfortunately, my experience with the Morristown location steadily declined after she left. First, I was reassigned to Cece, who then left. Next, I was scheduled with Lucas, a Master Colorist, only to learn shortly before my appointment that Lucas would not be available and I would instead be seeing a brand-new stylist. At no point was I contacted beforehand and given the option to reschedule. Instead, I was simply moved from one stylist to another based on availability.
I understand that employee turnover happens, but clients should not be treated as interchangeable appointments. If I book with a specific stylist, especially a Master Colorist, I expect to be informed if that person is unavailable and given the choice of whether to proceed or reschedule.
Because I was uncomfortable with the constant reshuffling, I visited the Moxie Montville location instead. The difference was remarkable. The staff there were professional, accommodating, and took me immediately. I was so impressed that I purchased an additional package to continue services with them.
However, because Morristown refused to refund the remaining balance on my package, I was forced to return there to use my remaining services. That decision turned out to be a mistake.
At my most recent color appointment, the stylist failed to review my color history and used a reddish shade that was completely different from my established color. I didn't realize the mistake until I got home. When I returned and asked that the error be corrected, I was told they could not fit me in until the following day.
Once again, Moxie Montville stepped in and accommodated me immediately. They corrected the mistake the same day.
What was most frustrating was the lack of accountability from management. Rather than taking responsibility, I was told that the Montville location should have entered my color information into the system. Yet I personally confirmed that the information had in fact been entered. The issue was not missing information--it was that nobody at Morristown took the time to review it before applying color to my hair.
Throughout this process, manager Chaya did little to resolve the situation. I was repeatedly told that refunds were not possible and that I would need to contact corporate myself. Between the constant staff turnover, poor communication, scheduling practices, color mistake, and lack of accountability, I can no longer recommend the Moxie Morristown location.
If you value consistency, communication, and attention to detail, I would strongly suggest considering another salon or, at the very least, a different Moxie location.
