UPDATE/ PSA to new members. I still love the amenities and staff, but I have come across a few…read moreexperiences now where I was supposed to get an account credit or a refund and have had to fight for months to get it. I'm still an active member, so it's frustrating how slow a simple transactional refund is. For the negative reviews on here referencing refunds for charges people received post canceling their membership, I would 100% believe that is an issue. If it's an issue for loyal members to get a timely response, it will definitely be an issue once you decide on leaving.

One of the interesting thing that every Saturday we take our kids for swimming pool, the water…read moresplash is off because they have swimming classes so I'm not understanding. Why don't they manage the swimming classes and different days during the week instead of the weekend where everybody want to have fun and it's the only time we can take the kids to swim

The one thing this place has locked down is ORGANIZATION. The place is huge and has a lot of…read moreswimmers. Although it looks chaotic, they have a great system to keep things under control. The front desk has two people working, so even if one is on the phone, you are greeted by another member. Everyone I have encountered have been so friendly, courteous, and knowledgeable. Once you are signed up, they give your child a color specific wrist band, so the instructors and staff members know where to direct them. All the instructors have customized shirts with names on the back, which is super helpful to me because I can't remember faces as quickly. They don't make it a point where they speak with you after every swim lesson to give feedback on your child. However, towards the end of the week session or however long you signed up for, you are allowed to go to the other side of the pool and watch your child and then you can ask and/or discuss whatever you want. When I signed my son up, he was in for an "intense" weeklong session where he went every day for 2 weeks for 30 minutes a day. He started off as a "guppy". He did the session with 2-3 other kids, so technically I was paying for only 10 minutes of swim time. However, it was still worth it because he was young, and I think seeing other kids swim helps comfort him and gave him confidence. He cried on the first day, BUT his instructor, Miss Mary Lou was super sweet and was able to calm him down. At the end of the session, he was all smiles and couldn't wait to come back. When I signed up, my son got a shirt and a booklet. That booklet is super cute and helpful! It's a fun comic for the kid, but it also tells me what to expect because they basically explained everything in there. I'm telling you, their organization is great. They thought of everything! After the guppy session, he was advanced to the next level: goldfish. We transitioned to him swimming 1 day a week with other kids again. However, when private lessons popped up, we switched. I highly recommend private 1 on 1 sessions because you get the whole 30 minutes. The instructors do teach the entire 30 minutes and never stop a minute early, which is nice. You can rest assure you're paying for the entire time. I like the private sessions because I feel like my son was able to learn more. Mr. Luke was his private instructor, and he was awesome. He pushed him, which I appreciated. Of course, when my son showed signs of fatigue or was overwhelmed, I saw Mr. Luke adjusted his methods a bit, but he didn't "baby" him. The place has lots of changing rooms and a huge shower room for the kids. There is also lots of places for parents to sit and watch their child. Although a lot of people come and go, it doesn't feel overly crowded or claustrophobic. When your child passes the float test, they have a super cute tradition where the child gets to place their handprint anywhere on the wall and write their name. It just makes the child's experience more special and memorable. Overall, I highly recommend this place! This was a great place for my son to start off learning how to swim.

My niece started lesson here at 18 months and now she is 5yrs old and still loving swim. Anytime…read moresomeone asked for a recommendation for swim lessons I recommend this location because not only are the instructors amazing but so are the desk staff.

Getting ready for the GRAND OPENING of The Best of Cypress Farmers Artisan Market at Cypress Creek…read moreRecreation Association. I will have a Paparazzi booth presented by Shinetastic Jewelry and hosted by me, Kimberly Schuler. Paparazzi creates fun trendy fashion jewelry that is only $5 and always lead and nickel free. So happy to be a part of their GRAND OPENING, Saturday, April 3, 2021. Looking forward to seeing all the vendors and enjoying a nice family day out.

I searched all the surrounding places for swim lessons for my toddler. After getting through some…read morehurdles with the signing up with system issues (front desk ladies helpful) I would highly recommend this place. Although it's their job and summer tends to bring on younger instructors and they are qualified some don't have the patience or drive for toddlers. If you can find your way to work around a young man named Christians' schedule I strongly suggest this This young man is way over qualified and his patience with the toddlers show and they hang on every one of his words. I can't say enough great things about him and amazed how much my daughter has learned so far. He deserves a raise and other parents I spoke with noticed this as well. So as much as this place is great I highly recommend Christian if your child needs swim lessons.

This place is a complete scam. Be very careful as the employees told my wife completely different…read morethings verbally and then you get charged for the entire month. We literally paid $80 to watch our child play with toys while standing in water. I do not recommend this place to anyone. The manager instructed my wife to read their policy online when asking to cancel classes and that the entire month's tuition was non-refundable.

Memorial Northwest is a great community. We have been here for just a few years, and everyone we…read moreencounter is warm and welcoming. This is a neighborhood that has a feel of real community. Memorial Northwest also has well-rated schools including Theiss Elementary and Doerre Intermediate School. The quality of schools translates well to the character of the kids / youth of the community. It also has great amenities like the community center, which houses a great swimming pool and park. Also, great quality stores in the neighborhood to do all of your shopping. All in all, I would highly recommend Memorial Northwest to anyone considering moving to the Houston area.

Pool is awesome , great facilities and very well maintained. Idk about the other reviews here but I…read moream Hispanic and heavily tattooed as is the Mrs and we've never been treated with anything but kindness and respect . Been living here since 2016.

My gym advertised a class for BOGA SUP SOL Yoga and I was excited to sign up. The boards are placed…read morein the pool and you must get on them and balance yourself while doing Yoga. April was our instructor and we had a small class of 4 people. Classes are held in the pool. I was a little scared of falling in the water and everyone did at one point but we mostly stayed on the boards doing the various yoga poses. The class was about 50 minutes long and very well worth the cost of 45.00. We were able to tighten the tether to keep the boards from shifting so much during class. They offer other dates and times and also Pilates.

Awesome classes and staff. They have everything and more you need at a gym. The price shows. Pretty…read moreexpensive in comparison than other gyms but they do have the machines and additional accessories to back it up.

I've lived in the Hearthstone neighborhood for three and a half years, and have been a member of…read morethe club since I moved in. The club is part of the Invited network (formerly known as ClubCorp). It's my opinion that the club, while not in bad shape when I first joined, has improved over the last few years. The golf course has been one of the better ones I've played on, and it's great having three 9-hole courses to pick from. The pro shop generally has a good selection of equipment and clothing, and members get 20% off on clothes. Sports like pickleball and tennis are available. Also, groups that play games like mahjong and poker meet here to play. The main restaurant, the Red Wolf Bar & Grille, has many choices with a seasonal menu and monthly drink specials. The waitstaff are friendly and attentive, and if you buy the X-Life add-on to your membership, it's well worth it if you eat at the restaurant at least a few times per month. Special weekly events, like Tasting Tuesdays and Pasta Night on Thursdays, add variety by offering items not on the regular menu. The outdoor restaurant, the Tourn, often has live music and other events. If you live in the area, especially within in Hearthstone or surrounding neighborhoods, Hearthstone Country Club is a great place for activities with family and friends.

A private country club belong to the Club Corp group, 3 9's with a very interesting layout and…read morefantastic greens. This is a very strange course, a lot of short par 4 and 5's but pretty long par 3's in comparison. The layout is very interesting and should take a while for someone to get used to it, but the greens demands good read and speed control. Over all this is a older style course that is straight forward, but not easy.

Very disappointed in your company, especially MARK. You promised you would follow up after I gave…read moreyou final payment. Jets are not working and tub still leaks. I've called several times. No response.

PG Pool & Spa to the rescue! After the storm that hit Houston last week, I was without power for 5…read moredays, my pool hadn't been serviced in 2 weeks, and my previous "pool guy" was unresponsive and no where to be found- PG Pool & Spa came to the rescue. Mark & Christian added me to their schedule on Saturday (Memorial Day weekend). They arrived at 8:00pm after servicing all of their established customers for the day. My pool was in bad shape, it was green, had tons of algae and was chemically depleted. The level of professionalism, knowledge and customer service was something I've never experienced before, especially with pool service! They worked until 10pm, not taking a single short cut and explaining each step they were doing. The results, after just 12 hours, are incredible! You guys have earned a loyal and grateful customer! Thank you for working all those crazy hours, it is so much appreciated!

I'd like to qualify this review by stating that over the last 15 years I've had dealings with many…read moreof the Stafford/Fredericksburg area pool companies with mixed results and generally came away unsatisfied with the service received. I opened my 32,000 gallon in-ground pool on May 19 2017 this year only to find the pool half empty. The pool company I've been using the last few years doesn't replace liners so they recommended another local pool company. On May 22 2017 I contacted the recommended company and provided them some specifics related to the size of my pool. They stated that they would get back to me with a quote and that I was fourth on their list; they service one or two customers per week. My status inquiries to this company were ignored so I contacted Aquatic Dream Pools on July 11th. Dave Hjelm, from Aquatic Dream Pools, arrived on July 11th to take some measurements and said that the new liner would arrive in two or three weeks and that it would take one day to install the new liner. The liner arrived and was installed on August 8th. Within a day, it was clear that other problems existed as the water level dropped considerably over that time frame. I contacted Aquatic Dream Pools and Dave and Malcolm arrived and began looking for the leak. A week and a half into troubleshooting process, we thought the leak had been located and repaired. When the water level was brought back up to normal levels, the pool had dropping about 2 inches of water over a 24 hours period. Once again I contacted Aquatic Dream Pools and Dave and Malcolm were back out looking for leaks. Over the course of another week and a half, an additional leak was discovered and repaired. Aquatic Dream Pools took ownership of my pool problems and was determined to get the pool operating leak free. Dave and Malcolm must have been to my home an additional 8 or 9 times looking for leaks and their stick-to-itiveness is especially noteworthy. Oh, did I mention that those additional trips were at no additional cost to me? Needless to say, I highly recommend Aquatic Dream Pools and they will be my pool company of choice going forward. Customer service on this level is very hard to find these days.

We hired Aquatic Dream Pools to repair our pool and install a liner. We payed over $3000 for…read morerepairs to the pool and installation of a new liner. Unfortunately the repairs didn't hold and we watched $1,375 dollars worth of water run down the hill. After many calls and no-shows, they came an fixed it. Naively we again filled the pool and again it didn't hold. Another $750 worth of water down the drain (literally). After many messages and a request for a refund, we're having to resort to a legal process to get our money back.

We have absolutely loved our time at Pengu! They've prepared two of our kids for swim team while…read morebuilding so much confidence in the water. Every instructor we've had has been amazing, and we love the small group setting--it really helps kids learn from each other. The "ring the bell" program is such a fun and special way to celebrate milestones, and the freestyle clinic has been a huge help in getting our kids ready for the next level. We can't wait to enroll our next kiddo--10/10 recommend!

We love Pengu! We transferred from another swim school and this place is so much better. It's…read moreclean, lots of dressing rooms, a dryer for suits, plenty of places to sit. The price is reasonable too and everyone is so kind and helpful.