I came in today to wash one item and the machine broke before starting the cycle. Instead of helping, the girl at the counter brushed me off and called her boss, who told me there was nothing they could do. I ended up sitting there waiting for a refund, but she refused to give me my money back. Instead, she told me to call a customer service number that's only open Monday through Friday. Very unprofessional and unhelpful. Maddy and Breanne were the employees I dealt with, and neither one made any effort to fix the issue or take care of a paying customer. read more