The manager working at this location is professional, super helpful, and prompt/efficient. I was…read morethankful that after a four hour drive, that the gentleman working was able to get me checked in, hooked up, and on my way. Thank you!

You can reserve moving equipment, but they won't tell you if the equipment is actually available…read morefor you until the day before you move. Their whole reservation team is trained on a ridiculous script to try and make themselves sound less incompetent, and their representatives have an attitude that says they are tired of explaining this bad policy to customers.

If there was such thing as a zero rating, that's what they would receive from me. I made my…read morereservation three weeks prior to needing a truck. I call the Monday before my reservation and the person I spoke to said they didn't have a truck so I questioned why I even made a reservation with them if they didn't reserve a truck for me. She proceeded to tell me she would call me on Wednesday to let me know if they had a truck. On Wednesday she called and said yes they would have a truck I said what time can I pick it up? We open at 7 AM I said OK well, I will not be there that early but that I would be there around 8 or 9. We drove 30 miles to get to enterprise truck rental by 8:30 only to find out that the truck was being maintenance. Nobody bothered to call and tell me that it would not be ready. We left there and went to breakfast came back at 10 o'clock. Waited in their parking lot for about 20 minutes and I went in and they proceeded to tell me that the truck had issues and that they would possibly have a different truck at 11 o'clock. Mind you all this time I have movers meeting us at our storage units which I was in contact with and constantly changing our meeting time with them. The lack of communication with this company and their inability to pick up a phone and call me and make me aware of these issues is the most frustrating part of dealing with them. I would not recommend this company to my worst enemy. We ended up going with U-Haul right next door, we were in and out in 10 minutes with a truck. Moving is hard enough, don't make it any harder by renting from enterprise.

The customer service will lie to you. Had one of their staff lie to me about having a car ready for…read moreme one day then when I go to pick it up they said they can't release a car to me because of reasons customer service never gave me. Caused me to get stranded in Redding hours from where I lived. If you want to not get a rental car and just want to sit on a side walk for hours hoping for an Uber to pick you, then this is the place for you.

CLIMATE CONTROLLED STORAGE UNITS!!! Very reasonable rates!!…read moreEveryone else I tried has only insulated.

It's official! I have just had the absolute worst customer service experience of 2025. Man, someone…read moreis really going to need to go the extra mile on negativity and immaturity to top what I went through here. Absolute unnecessary rudeness and unprofessional behavior. I truly cannot believe that the people who are in control of this company allow their employees to act this way. Shameful. I will choose the half hour drive to Red Bluff from here on out. Won't be back.

I recently rented a truck for a move from Redding to Sacramento. The day of the move, I woke up…read moreearly to have everything ready to load. Through friends I had lined up a few strong men to help me load the truck on their lunch hours. We had agreed to meet at my apartment at noon. I arrived at the Budget office just before 11:30 to pick up reserved truck. (My reservation had been for 11:00). I was told outright that they did not have the number of blankets that I had requested and paid for when making my reservation online. They only had about half. Then I was told that the truck wasn't on location, but at the airport office. They had brought two other trucks from the airport that morning, but mine wasn't one of them. I told the employee that I had to meet the movers at noon and she said offhandedly, "oh you'll make it". I had to ride with another employee to pick up the truck at the airport. When we arrived to the airport location, I asked her if the blankets were in the truck and she replied that they were back at the Churn Creek office and that I could pick them up. Again, no apologies, no concern for the inconvenience. The windshield of the truck was filthy. Seems like a stupid detail, but not when it's difficult to see out of and you're driving a large truck which you are not accustomed to. What should have been a simple, stress-free pickup turned into an awful experience. I was trying to call the movers while driving to let them know I would be late. I had to stop by a gas station to wash the windshield. After dropping the truck off at my apartment so that the movers could begin loading (as they were doing me a favor on their lunch breaks) I had to take my car to drive across town and pick up the blankets. By the time I returned it was 12:50. Most of my beautiful bedroom furniture had already been loaded (w/o pads/blankets). Of note, when I went back to the Churn Creek office to get the blankets that they forgot to give me, again no one seemed the least bit concerned or apologetic that the whole pick-up was plagued with poor customer service.

I recently attended a week-long truck driving course at Jiffy Truck rental, and I couldn't be more…read morepleased with my experience. From start to finish, the team at Jiffy was incredibly organized and took care of everything for me--including the dreaded DMV process! They helped me navigate the paperwork, pointed me in the right direction for my DOT physical and drug test, and made sure I knew exactly what to expect. A special shout-out to my instructor, Sean Paul. Sean deserves 5 stars for his patience, teaching style, and dedication. He has a real talent for explaining things in a way that's easy to understand, and he shared a lot of great tips and tricks that helped me retain the information I needed to succeed. His calm demeanor and positive attitude made the learning process much less stressful, and I really appreciated the effort he put into helping me feel confident behind the wheel. If you're looking for a solid business that can help you get your class A, and that goes above and beyond to support its customers, I highly recommend Jiffy Truck rental--and if you can, ask for Sean!

Sean paul is a great instructor. He is passionate about teaching his students the right way to do…read morethings. He especially showed great patience with me. Im also pretty sure if you ask he could help you get your M1 endorsement tw

I picked up the truck, it looked great. Went to fill it with gas after loading up my apartment to…read morefind out that tweakers severed a gas line to siphon gas from the tank, gas went everywhere. I took it back to Home Depot (Penske) and they gave me a new truck. But we had to transfer all of our stuff. Bottom line, the trucks are good, just make sure Penske/ Home Depot inspects underneath. (It is a known issue to them)

From the owner: Save Up To 20% When You Reserve Online Today!read more

Came here to get a U-Haul truck and they were super nice. They gave us helpful tips as first time…read moreU-Haul getters and very kind. They even gave us extra miles, which helped out a lot. Thank you for making moving easier.

This Uhaul dealer gave us great customer service and when we requested our 4x8 trailer a day early…read morethey came through for us. I would highly recommend the U-haul dealer by Travelers Inn in Cottonwood, California. Thank you again for assisting us with our move. Matt Easterbrook 3/21/21

Reese is AMAZING! The Uhaul booking system was a mess, but Reese made sure to personally fix any…read moreproblem with a positive, friendly attitude! I wish every Uhaul dealer were like him!!! ALSO, this is a review for their new location in Truck Village.

This review is for 2301 S Mt Shasta Blvd location. I made…read morereservation for 1-way 10 foot truck 1,5 months in advance. They lied to me about my reservation for over a month, I kept asking them if my truck is going to be ready one month before the pick up date, and keeps visiting them every week to confirm my reservation. A day before the pick up date they still told me that my truck is ready for tomorrow. Well is was not!!! This is not even the half yet. So, he tells me he found one 10 foot truck 9 miles away for me at above location in 420 Alamo Ave, Weed, CA. So I call them to double check that info, they tell me NO, they don't have any truck like that, So as you see the lies just keep on coming from U-Haul Mount Shasta location. Later that day I learned that he gave my 10 foot truck to another customer who was driving to a further away destination. Moreover, they are proud to tell everyone how much money they make from Marijuana's dealers who rent their trucks a lot. Nothing to be proud of buddy :)

The move was flawless, which was amazing because it poured down rain the entire 3 hours. (Estimates…read morewere 1-1.5 inches of rain in those 3 hours.) The guys were drenched but didn't slow down or complain at all. My shoes were slipping on the wet tile but their shoes/boots had better traction so they were steady as they moved the heavy furniture. Nothing was broken, dented or scratched. Or ruined from the rain. I was happy that they used moving blankets instead of plastic wrap which would have ended up in the landfill. I appreciate their hard work & outstanding attitude. On a scale of 1-10 they are 100.

They did an astounding job with my move! All the men were absolutely so extra helpful with things,…read moreand I will never use another moving company because these guys really spoiled me. They worked late into the evening to finish, and I just can't put words to the amazing jib they did!