I've retained Oakwoods for snowplowing, and do not recommend them. Although they do an adequate job snowplowing, and normally have reasonable rates (for low-volume snow), they increase their rates dramatically for any snow amounts over 6-inches (Four times their normal rates) and don't tell you this until AFTER they have already plowed. Also, they are not very timely so if you need to get out of your driveway in a hurry, select another plowing company.
When I raised my concerns to the company about being notified after the fact that they were quadrupling their rates, and about the overall cost for one plow event, they told me I could go elsewhere -- so I did! From a customer service standpoint, at a minimum, they could have at least expressed appreciation for my business (I did pay the bill, even though I disagreed with it) and they could have apologized for not notifiying me ahead of time of the increase in rates.
The good news is that I was very quickly able to locate two other plow companies in my area that charge less than half of what Oakwoods charges, and will plow more frequently during snowstorms (I heard very good reports from people I know who used these other companies -- I will review separately elsewhere). read more