I found this dermatologist strictly by chance,I was suffering from wounds on my legs and my in home…read morenurse suggested Dr. Kaffenberger to me...I asked my wound care provider if she new him and she did, I asked for a referral and she did it. When he saw my wounds he diagnosed my condition and formed a game plan, he and I worked together for 2 1/2 years and finally got it under control. While working on my wounds Alopecia came into the picture so now we are working on this issue. Dr. Kaffenberger has always been patient and attentive, I never felt rushed in any of my visits. Dr. Kaffenberger and his staff have also been very supportive and helpful, I've never had a long wait to be seen, the office is always clean. When my prescriptions are priced beyond what I can afford the office works with manufacturers to get the price within reason or at no cost to me. I will recommend Ohio State Dermatologist West to anyone looking for a dermatologist. Thank you Dr. Kaffenberger

I was born a very freckly person and the last time I had everything checked, I was super young…read more Thankfully, my primary care provider suggested I have my moles and freckles checked, just to be safe. I have some skin issues, including cancer, in my family history so I agreed and scheduled the appointment with the referred dermatologist. Upon scheduling, I really appreciated that the staff asked whether I preferred a male or female doctor. Knowing that my entire body was going to be examined with a magnifying glass, I opted to have a female doctor. Leading up to my appointment, I received a reminder in the mail, a call, and messages in my MyChart account. Loving all that outreach! I arrived to find a giant parking lot in the back of the building, which is where I was advised to enter the office. I got there and was immediately checked in, paid my copay, and took a seat in the waiting room. It was clean (even the restroom) and at first, I was a little nervous that I'd be waiting a while. There was a good number of patients waiting to be seen. No worries though, because I was taken back to a room right on time. The nurse was super friendly and explained the process to be while confirming my medications and whatnot. After changing into a gown, the doctor and nurse came in and began my exam. It went by very quickly, everyone was very professional, and I felt comfortable from start to finish. Questions were answered, and I was told that everything looked good... what a relief! I was told that I should be checked about every two years and that they would reach out to me to schedule when the time comes. Jeez, thanks for making this so easy for me! I definitely suggest being seen here if you're in need.

Friendly, caring folks from reception to doctors..and all folks in between. All of the folks with…read morewhom I interacted treated me with respect and care. All my questions were answered with patience and understanding. I was extremely confident with my healthcare in their hands.

Everyone from the receptionist to the nurse practitioner was warm, professional, and truly…read moreaccommodating. The appointment started right on time, making the visit smooth and stress-free. Highly recommend this practice for excellent care and great service!

I have been to Stephanie at the Skin Center several times. She is absolutely the Best!!!…read moreListens!!! Advises!!! She is gentle and caring and I have been pleased with the results every time with Botox and fillers. Highly recommend!!! Diana S

I was super nervous going in and came out looking and feeling great! Thank you Stephanie!!read more

Dr Makadia is an amazing injector. My Botox and filler always looks natural and never over done. He…read moretruly cares about making his patients comfortable with the treatments.

Burned and scarred my skin in two different procedures despite giving them another chance. Was also…read moretold it was my fault I put myself in this position. Yes, it was elective, but I also chose those specific procedures based upon your "professional recommendations." It is also your responsibility to know what your doing especially when the patient has fully informed you of their skin sensitivities.

I was a new patient and I seen Derek Kues. I was not advised that he would be scaring my face. I…read morewas told they would just be taking a biopsy. Now my face is scared for life and I am not very happy. Derek Kues should not be scaring patients and should be banded from practice. How dare him sending me a letter threating me that I need to come in for a full skin exam due to my history of actinic damage. I should have never seen this quack and I will definetely be telling anyone I know not to see this person or the practice of Dermatology of Central Ohio Remove me from future phone calls or letters

I arrived ahead of scheduled time and paid my deductible- took a seat .. one other person in the…read moreoffice waiting at the time. The office is clean and bright. There are 3 woman who work at the desk and I overheard them talking about a patient who had just made an appt. Not really interested in listen to their gossip and about her dance mom problems . ( ugh) I was nervous and just wanted to try to relax. The nurse that came and got me was super sweet and led me to the room. Derek is my doc and he is very caring and patient with questions and explaining the process. I always received good care from him. I was there to get a body scan which I'm sure everyone knows isn't on the list of "things I want to do today", but he makes you comfortable. Other than the ladies at the desk, it was a great visit and I'm hoping next time they limit the gossip man's talking about the patients .

Erin has been assisting me on my journey with laser hair removal and I could not recommend her, or…read moreJiva Med Spa any higher! She is incredibly knowledgeable, patient, understanding, and is so upbeat. If you are considering laser hair removal please ask for Erin at Jiva Med Spa.. you won't regret it! Backstory: I have been battling unsightly facial hair as a female for 8 or so years now thanks to PCOS. With the price of the Groupon being so affordable, I figured I had nothing to lose considering the amount of money I've spent on waxing over the years. I have had a *wonderful* experience at Jiva Med Spa! From the front desk staff, to the initial consultation, to the appointments ALL staff has been AMAZING! I will continue to recommend this facility to any of my friends who are considering laser hair removal.

I purchased a laser treatment package in December 2025 and had to wait until late February for my…read morefirst session without any prior notice. That kind of delay, with zero communication, is completely unacceptable. After the first treatment, there was no follow-up whatsoever. It's clear this business does not prioritize its customers once they've paid. It only gets worse. My second treatment was scheduled for March 26, and again, no one bothered to inform me of any issues. I had to call myself to confirm, only to find out that Tisha had resigned and my appointment couldn't happen. No call, no email, no effort to notify me. Since then, I have made multiple attempts to contact the clinic, and not once has anyone returned my calls. Instead of fixing the problem or honoring the service I already paid for, staff keep trying to upsell me on other services. That is completely inappropriate and unprofessional. I paid in full for laser treatments--not for excuses or sales pitches. This is extremely poor management and unacceptable customer service. If you cannot deliver the services you advertise and take full payment for, you should not be operating this way. Management needs to take accountability immediately. It literally feels like you have to beg them to provide the service you already paid for. Seriously!

The staff was nice and complete; they spent extra time getting my prescription costs down…read more My only concern is they seem to be quite busy so one must wait months for an appointment. However, the wait was worth it.

One of the worst doctor offices of all time!!…read more The receptionists are extremely rude and incompetent. They gossip endlessly about patients, even in front of other patients. They messed up my insurance and I had to pay a few hundred dollars for a procedure that should have been covered. I constantly waited over an hour after my appointment to see the doctor. Dr Mastruserio didn't seem like he knew what he was doing, and it took over 2 years of 'treatment' to find something to help my skin. Mid way through treatment I stopped going to his office because of the unbearable service and got a referral to a new doctor. Avoid at all costs!!

I had a breast reduction about 2 months ago and I cannot recommend Dr. Lichten enough! From the…read moremoment of my consultation to post-op care, he has shown an exceptional level of professionalism, compassion, and dedication. He performed my breast reduction and nipple grafts with incredible attention to detail, and the results have far exceeded my expectations. Dr. Lichten has a calming bedside manner which other surgeons I consulted with lacked. He took his time to thoroughly explain every step of the process, answer all my questions and has made sure I've felt comfortable and informed throughout. It is clear he truly cares about not just the outcome of the procedure, but also about your overall experience and well-being. I'm beyond grateful for the care I have and still am receiving and couldn't have asked for a better surgeon. Highly recommend!!!

I couldn't be happier with my breast reduction done by Dr. Lichten. I drove from Florida because I…read morewanted the best and he exceeded my expectations. He's very talented, and has great bedside manner. I only wish I had done this years ago. He's the only plastic surgeon I'll ever go to. You won't be disappointed!