The team was great, which unfortunately lead me to trusting them. I should have taken more time to…read moreresearch which is entirely my fault. I went to two different dentists before them regarding dental work my son needed done. I was quoted 2300 before any insurance. When I showed them this paperwork they scoffed at the cost and how much it would be and verbally told me they couldn't imagine how a filling would be that much. They told me they accepted United Healthcare and they verified my insurance on my first visit. (We had four total over a month long). Turns out they just verified that I had insurance not any of the benefits. I was told today "We do accept United Healthcare just not all plans". Had they been more honest and upfront about the situation I wouldn't be so upset and might consider going back. I would have even went back as a cash pay patient because I liked them so much with my son. United Healthcare wound up denying the entire bill of $2200, and they are telling us there is nothing that I can do on either end. Dr. Buzz's office DOES NOT offer any cash prices if they are expecting you to pay the full price. Which is the first dentist I have ever been to that does not. They also do not offer any payment plan regardless of situation. I had 16 fillings redone in my own mouth through another dentist and I paid less than what they are charging me for the 6 my son had done. I am currently in the processes of appealing it with my insurance to try to get it covered but the dental office itself will not do anything. It is a shame considering the staff was fantastic up until this point. This is one of the better pediatric dental facilities that I have ever been too. And I will never return because of the billing itself. I was also told today they cannot verify the benefits because United Healthcare changed their policies and does not allow providers to speak to them what so ever. I personally work with United Healthcare and happen to know that is not true. I also got verification from United Healthcare that that is not true. They have an entire Provider Service side for the providers. Update: They will also respond to you and tell you that they encouraged you to check your own benefits and to call them because they can't. This never happened and I was told they did verify my benefits. However today I was told they verified that I had insurance and that's all they check.

I can't say enough positive things about this practice. I was trying to find a new dentist once we…read moremoved to the Franklin area and I read so many nice things about Dr. Buzz and his office online. They lived up to every single bit of it! "Well that was a great experience!" - my 8 year old son as we left our first visit with Dr. Buzz and his staff. Wow. We have never had such a fantastic experience at the dentist before. From start to finish, scheduling to walking out the door, the kindness and care for patients is remarkable. We were blown away by the entire spirit of that office. Today we saw Anna and Dr. Buzz for my kids first visits at the practice. This was my daughter's first-ever visit and she has asked to go back because it was so fun and she felt so special. My son was nervous about the appointment but left with a big smile on his face. He said he can't believe we found the most perfect dentist. The office is fun, clean, and I was able to sit with my kids during their appointments. They worked with our schedule to make it possible to see my kids back-to-back, even though there weren't any time slots available when I first scheduled the visits. They had some things move around and called me back to get the kids appointments together. The sweet personality and the kid-friendly terminology used was very much appreciated. I appreciate his approach to caring for our kids' teeth and I have confidence in his work. It is a very welcoming place to bring your children and it's very clear that Dr. Buzz and the entire staff greatly values their patients and families. I would highly recommend this practice to anyone looking for a dentist for your children.

OUTSTANDING! Our little one had a first dental visit with another dentist office, and it went south…read morefast. Not the fault of the dentist at all, it was just a natural reaction, so we looked for a pediatric dentist & so happy to find Dr. Bryan. This place is welcoming and the Dr really tries to get to know your family and talks to your child before even going to the dental chair. Does a great job of trying to build rapport with a child. Also provides great info to support your child's dental health. Then it was time for the cleaning. Needless to say ours cried and dad had to hold him, but Dr. Bryan was swift and it was done efficiently and quickly. He cleaned our child's teeth (despite the yelling and tears) and took care of any teeth issues! Our little one (once it the car) said Dr. Bryan was nice and it didn't hurt. Dr. Bryan and his staff really knows how to support and work in these challenging situations. The office is clean and welcoming as well for families.

We visited Dr.Wah after trying other dentists who I felt tried to "sell" you procedures and…read moretreatments for a child's visit, charge adult prices for a child cleaning, and take so many unnecessary x-rays that your bill would be astronomical. I decided to try a pediatric dentist and found Dr. Wah online. Before every visit, he sits and talks to the children, asks about life, engages them in a fun conversation to ease their minds. He treats and does everything necessary, nothing more and explains and informs you throughout the process. Talking with him, you will know he is a wealth of knowledge. And you know that when you leave, you have a dentist you can trust and one who sincerely cares about their oral health. Now if I could find an adult dentist as good. :)

The dental assistant different give me sunglasses to protect my eyes and now my eyes hurt and I am…read moreseeing spots. She also scrapped my lower teeth so hard, that I am wondering if she didn't scrap the enamel off. Not a good experience.

Dr Ryan Cregger is a wonderful person and dentist. He is always so sweet to my children. He is…read moreconstantly swamped, but minimal wait times. He also acts like your child is the only one in the world when it is your turn to be seen. My daughter had everything under the sun wrong with her teeth. She fell on a pumpkin at a pumpkin patch at 4 years old and her two front teeth became impacted in her gums. We had to surgically remove her two front teeth. It was a painful procedure and he was so sensitive with cosmetic concerns from me and pain concerns from her! Dr. Cregger is also very conservative on all procedures and I have always felt he is in this speciality for his love of pediatrics and dentistry, not for making exorbitant profit at the expense of the children and parents. His staff is also spectacular. There is very little turnover in assistants and they always remember specific details about my kids. They are also open on Fridays which is a huge plus for me.

UPDATE : ignoring response from office here because it's cut and paste pretend. Spoke to my…read moreinsurance company that confirmed I was correct and this office wasted our time for no reason. This is annoying because Snodgrass owns 4 out of the five total in network offices for our plan within fifty miles. Front desk was super rude, and turned us away saying they don't accept our insurance despite me having a screenshot that the insurance sent us here. She also insisted that my id number wasn't on my card, even though it's the only number on the card ) Said doctor snodgrass is gone and he was the in network doc. Ok why didn't I get a call to cancel my appointment then? Why isn't your website updated? Why have you not notified the carriers of this? Why did you waste our day? 1 star because the fish were nice at least

Let me start this review off by saying I have been a patient here for over 15 years. In those 15…read moreyears I have watched the practice go downhill both in quality of dental care and customer service. They double booked me twice in a row and were unable to see me both times as a result. The snarky and rude receptionist told me with an attitude "because you did not confirm your appointment, we gave it away. They never reached out by phone text or email to confirm the appointment nor has it ever been a requirement. After 15 years I will never be back and my children will never set foot in this practice. The quality of the practice has degraded at an alarming rate recently. Avoid at all costs

Amazing people! I felt as if I was being handled by kid gloves. A truly pleasant experience.read more

This is my first review on a business that I can remember. My youngest son does not trust…read morestrangers very easily, especially when we go into any kind of business pertaining to doctors. Dr. Kelly's hygienist, Ms. Kelly, was great. My son took to her within the first minute. She showed him what she was doing and why. Then Dr. Kelly came in. Now I find most doctors arrogant. Dr. Kelly did not come off as that. She obviously knew her stuff but took her time with my son and he trusted her very quickly too. Highly recommend.

Originally I thought the reviews of this office reflected it's current state, however, the reviews…read moreare years old and do not accurately describe this office today. I dont like to write reviews like this but I am so floored about my interaction with this office I feel I need to warn other moms. I have 3 children that I have taken to be seen here... 2 of them had dental procedures and 1 had just cleanings. The care my youngest daughter received was traumatic to say the least. 2 different procedures and they both ended with infections and we had to seek emergency treatment elsewhere. My daughter had to have a spacer put in due to a tooth being pulled early (not from this office) and weeks after the metal spacer was put in, her gums were inflamed and bleeding. I brought her back to ask if maybe the spacer was put too far into her gums and I was told by the dentist no, she needed to brush better. 2 weeks after that we had to bring her back in and I had to insist that the spacer be removed because you could no longer see it due to her gums being so swollen. The Dr offered no apology, but instead seemed insulted that was pushing for the removal of the spacer. The second issue with my same 6 year old daughter was a filling that was done in their office. They suggested a metal crown should be used to prevent further cavities which we agreed. However, the original cavity was not fully removed before the crown was put on and a few months later my daughter was crying from pain when she was eating and saying there was liquid coming out of her tooth when she chewed... I took her to another office for an evaluation and she had an infection in her tooth so bad that they had to pull it because the cavity had rotted her tooth under the crown!! After all of this, the billing department ran the wrong insurance (an old card on file) and when I asked if they could please submit using the new plan, they said they would, but I could never get anyone to follow back up with me to let me know it was completed. My new plan had better coverage. I then received notices (via text only from a robo number) saying that I had an outstanding balance after I paid over $700 for one appointment for ONE child (WITH INSURANCE)... I called the office to ask what the outstanding balance was and was told it was $46,which I paid. Then a week later I get a notice from debt collection for a balance over $250!! I have NEVER paid so much for dental work for my kids WITH insurance in my life. When I called to ask the office about this charge, (from almost a year ago) the woman in billing was incredibly rude and condescending. As I was finishing my questions she literally talked over me for so long that I had to yell "excuse me!" so I could get my question out. She was very defensive and agressive with me and I can assure you I was not putting her in a position of defense. I was calmly asking for clarification on my balance. The only saving grace of this office is the sweet dental tech who takes the kids X-rays. She is amazing and I loved her. Bottom line - the treatment seemed good, but that proved false as time went on and everyone of authority in this office seems to have a problem being questioned by the very people they are supposed to be serving. I wish I never stepped foot in this office.

We just moved to the are and my three children had their first cleaning appointments yesterday. I'm…read moreso glad we found this office! The staff and Dr. Farrow were great and the bus in the waiting room was a different and fun experience for the kids. Appointments were on time and I always appreciate that!

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

Had a few appts here with my son, my insurance had changed and I asked the front desk to verify my…read moreinsurance before we went in for our appt. She said she would and would call back if there was any issues. Never called - so I assumed everything was fine. We went in for the appt and asked if there was any issues with my insurance again before we were seen. She told me that they did take my insurance but would call if there was any issues. We went in for his cleaning, and 1 month later we received a bill for $185 and a letter stating that they do not accept my insurance after all. I called the office, and they said I would need to pay in full. I asked if they could check with dentist to see if I was eligible for any discounts for their mistakes, and I was told no. Very disappointed that they reassured me that they took our new insurance, and didn't actually check beforehand like they said they did.

I'm 17 and I've been coming here since I was about 9. The staff is always so kind and the waiting…read morearea is always clean. Definitely a good place to bring your kids. They always have books, toys, and movies playing. Love this place.

I do not recommend Radical Wellness for palate expansion and would tell anyone I know to avoid…read morethem. We bought into the expansion package with Dr. Prather for palate expansion because she had an appliance that I wanted for my child. The biggest problem is that at the end of the treatment, we did not gain the width we were told we'd achieve despite excellent compliance. When I asked questions, nothing was addressed or adequately solved. The solution was to tell me that I just needed to start "phase two" and pay for an entire other treatment plan, obviously for thousands more. Please beware of money grabs and get second opinions; beware of any dental practice running a spa.

This review is for those attempting to make an appointment for emergency reasons for a baby…read more Dr. Prather was recommended to us and we attempted to make an immediate appointment because our baby was in pain from a tongue tie. We were given a 3-4 week away appointment. (No empathy shown from staff. ) This inevitably caused a lot of tears and hopelessness due to the state of our baby and the powerlessness we felt in the situation. Thank God we were advised by a lactation consultant to go to Dr. Baxter in Birmingham! (Sounds like a crazy drive but it isn't and is worth it plus June coffee company is there.) He has emergency appointments RESERVED for parents like us and prioritizes us due to the gravity of the situation. Also... Dr. Baxter just so happens to have written the book on best practices, TongueTied. He also prays over the patient/fam before laser surgery. Truly beautiful PLEASE go where your child will be valued and receive top level of care!

Love this location. Convenient, great parking. Friendly staff. My daughter always feels comfortable…read morehere.

The staff are great. You're getting great service and an education about how to maintain a healthy…read moremouth. This office is also geared toward children, it's not just in the name I love how they engage the kids and the parents. They say it takes it a village and Nolensville Pediatric Dentistry is an active member of the village. Thank you for your service!