Because of Covid-19, I am the sole caretaker for my wife which has stage 4b cancer while still trying to hold down a full-time demanding job working from home. It is 7 days a week work & care, 16 to 18 hour days, driving once or twice a week to Stanford. Needless to say, my own medical needs have taken the back seat so many times the last two years. Still have not been able to return to my pulmonary doctor because I have had to reschedule 4 times now due to my wife's treatments and needs. Just my bad luck the day of my appointment on June 19, 2020, at Oakhurst Physical therapy a fellow employee called in sick requiring me to solely cover I.T. support for 5 office on the west coast, but rather than cancel my appointment with the physical therapist I tried to make it work. Big mistake!
I brought along my wife because I can't leave her alone as she has double vision, balance issues, and have pills that need to take on time throughout the day. So, I kept my mobile phone close monitoring in case of an emergency and headed there, 30 minutes away. When I arrived, I asked if my wife could come into the appointment with me explaining the situation which was visually obvious. They graciously agree which I appreciated very much. When Tony McClain arrived, we began to talk and he asked questions. My wife knowing that I do not always say everything, a typical man, she spoke up and said something. Tony quickly took an abrupt posture and said, "Who am I having the conversation with, you or your wife?" Are you serious I said, apparently he is only willing to talk to one person at a time regardless and it was obviously more important than ensuring he gets all information. My wife shocked by not only what he said but how he said it and decided to dare not say another word and I said "I guess just me". After the conversation began to ensue my phone did a light single ding. I had set up my phone long ago so with each different sound I know what is going on, emergency vs. non-emergency with our support application. Tony seemed to get instantly furious and said that needs to be shut off or he will not see me. I tried to explain the situation I was in, but he didn't care, he had absolutely no empathy what so ever and seemed to get ruder and ruder down to the point that he would not see me any further unless I shut it off even though it was not evasive like some loud ring tone. This left me with a choice either shut off the phone and risk my job or walk out and risk them billing me regardless and insurance not paying because I walked out. So I shut off my phone praying for no emergencies in the next 45 minutes or understanding by my boss if an emergency gets no reply and I also said as little as possible during the examination so it would end faster.
When you are in with this guy, know that he is king, you are on his time, everything is his way or the highway and he does not care about you, your time, or your current situation in life. He will spin it that his reasons is because his patients are his priority but obviously so not true. Both my wife and I left thinking what a major jerk, we could not stop talking about it all the way home. Told a close friend about it and they said they had a similar experience with him and wished we would have talked to them before making the appointment. Although, they used descriptive's of Toney I cannot repeat in this forum. I have been in and out of so many medical appointments constantly for the last two years for my wife at Stanford, Turlock, Fresno, and more together and we have never been treated like this in our lives. I would never return, even if he paid me. When you're already beaten down, trying to make the best of a difficult situation, the last thing you need is this kind of abuse.
Found that Mariposa Physical therapy is much more understanding and patient-friendly. read more
