Service! Mr. Sprawls returned my call as he said he would;…read moreinformed me to bring in my vehicle for service the same afternoon Completed the brake job smoothly...

This is one of the best auto/mechanic shops I have been too. Not only are they knowledgeable and…read moreskilled for a good price, but they are actually friendly and they act like they want your business (which is rare for mechanics for some reason). We have gotten our oil changed and tires rotated a couple times and will continue going back.

While traveling from Philadelphia, on tour with my band, our van broke down outside of Florence SC…read more On a Sunday. Firestone was the only place open, so we had the van towed there. Once there the employees were very receptive and empathic to our problem. They ran a couple tests and while the tests came back with bad news, they still helped us out by knocking a couple bucks off the total cost. Not only that but with more shows to play and the fact we couldn't take the van any further, firestone allowed us to keep our broken down van on their lot for a few days while we figured out a solution to our problem. Thanks again it was really awesome to see how helpful people could be.

My name is Belinda, and Travis Gleaton. We have always used Firestone for our vehicles, but I can…read moretell you that the Firestone in Florence, South Carolina, is the worst. I took my car to them for coolant on July 19, 2026, and we did not get a call or anything about when it was going to be ready or fixed. We picked our car back up on July 25th, 2026. We paid for the service with no problems. As we were leaving the Firestone, our car would not pull. We went back and told them that the car would now not pull/accelerate, and the Manager stated he knew what the problem was and the service guys must have messed up the throttle because it was close to the plugs that they had put in. I left my car there, and he stated he would fix it. I went back in to find out what was wrong with my car on August 11th, 2026, after many stops in to see when they would have my car fixed. The manager kept saying he was busy and had not had a chance to look at my car. After several conversations, because now I am pissed. The manager then states that it was my battery that was causing my car to not pull/accelerate. He states he would get to my car fixed. I get a work order today, August 25th, 2026, and then go by the store to see my car was parked as if my car had been fixed. I go in, and the manager just hands my husband the keys with no explanation or anything and says it is fixed and walks away. An old man that works there then told us that they had to jump-start our car to look at it. After all this time, I'm sure they did. Not to mention, we had to rent a rental car while we have waited all this time. I then go get in my car to leave after such poor service. My car does not starts. We go back in to speak with manager who is now in the service area and we tell him the car does not starts. He say, "Yes I know, I do not know why they put your car out there like that because we had to jump start it". The same manager that gave us our keys. He then tells us that he will put a new battery in the car and will have it fixed in a hour and to come back because his worker was not available to do it at that moment. Not anything about they just our car off or issue with a battery. While my husband was still at our car we notice that the hood of the car was open so we popped the hood to see what the problem was and closed it to only notice now the hood will not close. We then told the manager and he got upset and stated, we will take care of it tomorrow morning. I am so unhappy with FIrestone in Florence, South Carolina on Hoffmeyer Road. They do not have qualified service men and they do not know what they are doing. I tried calling customer service to complain but the gentlemen on the other end was no help either. I am looking for any recommendations because I will get answer. THIs was the second time this location fixed something on my car and I had to bring it back. NEVER AGAIN!!!!!!!!!

Great people I was on a road trip and had a flat tire on my s4, come to find out my tires had a key…read morefor the lug. I came to this shop they hooked me up with 4 brand new tires and replaced my old lug nuts and helped me take off the lock for my lug nuts, will 100% recommend this shop to anyone I come across . Steph the manager was really great, even the rest of the team members there were great and got me back on the road.

I arrived 25 minutes early. The tech said they'd start soon, should be less than an hour…read more 70 minutes later I asked how it was going. They said 'a few more minutes" then... "Mr? It may be a bit longer... they put the wrong tires on your car." 30 minutes of watching them swap & balance the new-new tires. Got text that the car was ready. Watched them drive it out of the bay Went to front. "Oh. The alignment hasn't been done. The tire techs can't report on the alignment, so it just shows done when the tires have been put back on." Still waiting, two hours so far, for a 45 minute task. I recommend you take your car to a competent, knowledgeable, coherent team, not here. To the mgt: the link you provided did not work in any browser