This is definitely a nostalgia trip for me no matter when and where I am in life, it's been there…read more I have been going since there was a movie theater that went underground here, since there were wooden tigers in the play place, and of course I remember KB Toys and that Warner Brothers store. This place more-or-less gets a passing grade on nostalgia alone. The store is quite beautiful too. Have you ever been to those dead malls? Eye-sore. Oaks Mall? Eye-candy. Most of the stores are quite overpriced, but what isn't these days unfortunately? At least there are still delicious food and dessert options available!

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

Usually I'm passing through this center to go to Jo-Ann's. Half a lifetime ago, I worked in the…read moreplaza at a store that is no more. There have definitely been many changes over the years. It's not a glamorous shopping center, but it is large enough to provide a hub for some popular stores, and essential services. In addition to Jo-Ann's, Ralph's, HomeGoods, and CVS are long-time anchors. Recent addition, Marshall's, will soon has a neighbor in Tuesday morning building out now. Many small service businesses tuck in, like a dry cleaner, Lay-La Threading, a marshal arts studio, and tropical fish store. Food-wise, Carl's Jr. has a stand-alone location, recently fully renovated, with drive-through. Snapper Jack's Taco Shack is on the north end, near Jo-Ann's. Alpine German Deli has been a fixture for almost three decades. And Topper's Pizza - puh-leez. Let's talk white sauce sausage pizza. Amazing! Popular with families and sports teams, they keep late hours, which is unusual in T.O. Around the corner from Snapper Jack's and Jo-Ann's is the charming & delicious Little Calf Creamery, plus a florist and an urgent care clinic. I may have missed your go-to place in the plaza, so be sure to write a review, too!

It's been a year since I've been in the area. Plenty of free parking. There's a row of 3 hour…read moreparking spots right in front, on Thousand Oaks Blvd. The view is pretty, & there's a tiny playground for the little ones. It's a Beautiful area, but only a few businesses. There are 2 restaurants here: California Pizza Kitchen & Fogo de Chão. A smoothie/juicebar: SunLife Organics & there's a MedSpa. Lassen's used to be here... Summer of '26 will be an Erewhon.

The Lakes has really gone downhill when it comes to maintaining businesses. It's such a shame as…read morethe grounds are absolutely beautiful and they have plenty of parking here which would make this an easy and convenient destination for shoppers and diners. I'm assuming the rent must just be too high here as they can't keep businesses open for long. I feel for the businesses that are still here, there are pros and cons. I guess for the businesses that are still standing there is less competition for them which maybe is a plus but the bigger negative is that without cute shops and 50% or so of the businesses empty, you really are losing foot traffic. I really hope they can find a way to bring the lakes back to its former glory. As a positive I appreciate that they have kept the lakes and grounds nice. It's definitely a nice little path to walk after dinner and transports you into a more tranquil, beautiful place. I do like the restaurants that are here and just wish that there was more variety though and even some cute little stores to shop. I do hope Erewhon coming to this shopping center might give it a little boost. I understand not everyone wants these kind of stores creeping from LA into Ventura County but if it's going to bring business and some new eyes on this side of town, then I'm all for it. The lakes used to be a place I frequented when I first moved to Ventura County but much less over the years as businesses have come and gone. This area is very promising and I do hope we will see some growth in the next few years.

Great shopping center even in comparison to Century City Shopping center in Beverly Hills which is…read moremuch bigger but not as cozy.!

This shopping center is beautiful. It reminds me of when I went to Aspen Colorado. This is a very…read morehigh end center, so do not expect to get any good deals here. There are lots of beautiful restaurants, shops, and a movie theater. There is also plenty of parking. I'd definitely come back again when I am in the area.

From Pier One to Tilly's, with Starbucks, Jamba Juice, Noah's Bagels, Men's Wearhouse, and other…read moreshops thrown in, this center came along within the past 15 years or so to anchor a spot on Moorpark Road at the foot of Thousand Oaks Blvd. A large fountain highlights the area with the food vendors, complete with rustic flooring tiles and landscaping to soften the space. It's somewhere you can hang out for a while and let the city's bustle pass you by. Don't count on the WiFi service, though. Something about the composition of the buildings seems to absorb the signals, so it's not the best place to try to work or even update something on your cell phone. There is plentiful free parking on the Moorpark side of the buildings, and also an area to the north side that can also be used as an overflow on that end of the plaza. While not a huge mall, the smaller, laid back venue seems to work well for this part of town. The Oaks is several blocks way, and ditto for Janss Marketplace. I like the way that the landscaping evokes a semi-tropical feel, adding to the casual appeal. We recently enjoyed sitting by the fountain, cool Starbucks' refreshing drinks in hand, followed by a browsing session at Pier One. All good!

It's good to be back here after so many years. I used to work around the area and this was my…read moreplayground beside The Oaks Mall. I like to walk here on my days off. It is an outdoor mall like the Village at Topanga. I come over here for retail therapy, to watch a movie or two, to entertain myself or have lunch and get my steps as well. Plenty of parking. Restrooms are clean. Enough eating places to choose from as well as retail stores. Dave and Busters is new (new for me because I haven't been here in a while ). Good entertainment for all ages. The fountain is definitely a good attraction for kids during summer.

Janss Marketplace in Thousand Oaks is found on Moorpark Rd, between Hillcrest Dr & Brazil St. There…read moreare several restaurants & some retail shops here. There's plenty of free parking in front & there's also plenty of free parking at the back in the parking structure. It's a chill atmosphere. A bit too chill. The other night I saw various young adults wearing pajama pants. Maybe Bec it was cold. But, is that a thing here? Smh lols. Located towards the back is a Regal Movie Theater & a Gold's Gym. Towards the front is an Aldi & a PetCo. Some Restaurants that I can remember at the moment: Buca Di Beppo California Fish Grill Cold Stone Crazy King Kong Sushi Greco's NY Pizza Janchi Korean BBQ Karma Indian Cuisine Lucky's Dog House Matcha Boba Ot Bistro Panera Bread Pieology Sharky's Starbucks Sunset Terrace Wingstop Some Retail Shops that I remember at the moment: Aldi DSW Five Below Halloween Store Nordstrom Rack Old Navy PetCo Ulta For Fun: Dave & Buster's Eureka Brewing Co Sky Zone Sunset Terrace Lounge The Mighty Axe There's most likely more places that I didn't mention. Take a look at their new digital directory.

Everything you could need and more. Beautifully decorated for the holidays. Great parking.read more

The predominant draw here is likely the restaurants, there are at least a dozen to choose from…read more Love that more than 10 of the places are over 30 miles from me so it was a treat to explore "new" places outside of my South Bay triangle. Gorgeous day today and oddly there wasn't a crowd...could be because everyone was ducking down cold beverages inside a restaurant. Plenty of parking today so maybe everyone was at the beach. Anyway, it was a great family day. Funny we talk every day but when we get together it's like we have seen or heard from each other in a year. Gabbing and grubbing was lots of fun today. You can walk all around The Shoppes but you can also hop aboard the trolley, which is probably a great thing on the hot days. Target and a handful of spa like establishments so one could easily do a Target run, get a mani/pedi, lunch and treat afterwards and make a day of it. Nice change of scenery for those of us in the South Bay.

If you haven't noticed by now, I love fashion!!! I love everything related to fashion including…read moreaccessories and let's not forget shoes! This fashionista loves creating unique styles before they become trendy. And where do I go to do just that? Why Marshalls of course! I can spend hours searching through each rack looking for that 1 find that screams YES!!! Then I hit the shoe department and the accessories before heading to the cashier and patiently wait for..."cashier # 7 is free"...woo hoo!!! -NO two Marshalls are the same! Sometimes you need to hit up a few locations to find what you are looking for:) But the fun is in the search! *FYI - Marshalls online sales are also fabulous. They have sales constantly and more sizes available.

This location is closed due to unsafe building. The roof collapsed. There doesn't appear to be any…read morework going on.

Neighborhood center with a variety of restaurants, shops, and services. Also sports Lazertag,…read morewhich the action-geared set likes to visit. CVS is the major anchor, joined by Starbucks, Subway, Camarrano's, Sushi Traditions, Viva La Pasta, and more. A grocery store deal fell through several years ago. It would be a great location for a Trader Joe's on the West end of Simi. Parking is plentiful, with the entrance on Country Club Drive keeping away from the busy traffic on Madera.

It is a nice shopping center. There are a few shops and a CVS, which is nice if you need something…read more The CVS is about 3x the price of other stores. The bar is very expensive. Be careful if you drink, the cops hide and wait for you and sit at Starbucks!!

When I first moved to the Conejo Valley in the 80's I became aware of North Ranch Shopping Center…read moreas the place where a crafts/decor store offered classes in wreath making. Just in time for the holidays, I took a series of several classes and started a new hobby. Since then, the center has evolved, even reconfiguring the layout of the buildings. It's now a sprawling "campus" of various buildings. The inner hub has lots of basics like Ralphs and Trader Joes for groceries, plus RiteAid, independent food places (pizza, Greek, Chinese, Italian, boba, vegan, etc.), Western Bagel, fitness studios, and a host of services. The outer buildings house banks and other financial service businesses. Chain restaurants like BJ's Brewhouse, Chick-Fil-A, and McDonalds help fill out the overall space. Parking is free. It can get tight at some of the sections of the center at busy times of day. Located at the northwest corner of Westlake and Thousand Oak Boulevards, it's an anchor location for the Westlake Village portion of Thousand Oaks. If you see a business listed with an address in the 3800 block of T.O. Blvd., it's probably in this center.