Honestly incredible service, we unfortunately had bad news about out beloved Peggy-Sue but the team…read moreat Ripon Way were so kind and patient and made a helped us through our loss. They even sent flowers and a card and allowed us to spend some final quality time with our cat. Nothing was too much trouble, they genuinely care about the animals not just the money. Thank you so much!

From the owner: Harrogate's newest independent Veterinary Practice, providing excellent clinical care to pets and…read morecustomer service to their owners.

Sadly this week we lost our beloved cat SUKI, we believe that between us we gave her every…read moreopportunity to stay with us but it was not to be. On behalf of my family we would like to thank you for the professional care provided by you. As bills mounted up it was a pleasant surprise to get a revised bill which was less than we had anticipated. The lovely card with her paw prints on made us all cry. It was a lovely touch and we thank you all.

My 8 month old puppy died alone, in a cage at this practice…read more After ringing the emergency, out of hours vet 3 times he finally agreed to come out to the surgery to see our puppy at approximately 1.30 in the morning. After various tests (heart beat, temperature etc) we were told the puppy would have to stay in overnight in what (I thought at the time) was their capable hands. Steven took blood tests etc then at 4am left him alone (I presume on a drip) in a cage. When the nurse came in the following morning Frank had passed away and was lying in blood from his mouth and bottom. He must have wondered why we abandoned him to suffer alone and ultimately to die alone. Graham has tried to make amends for Frank's treatment by paying for his cremation, sending flowers and covering the insurance excess but nothing will bring my puppy back or take away my grief or guilt that I left him there to die alone. I would never recommend this veterinary practice to anybody and 1 star is an extravagant gesture.

I have also used this vets for years now and i have to say that yes they are quite expensive but…read morethey are certainly the best. they have always been open and honest with me regarding my dogs and i have always had a really good relationship with the vets and the nurses. and also the receptionists. i would definatly reccomend this vetinary surgery to any body, - but theres no guarentee you would get your animal on the books. as it is a very busy surgery! over all a really good practice! fab

This is a very attentive and responsive vets surgery. I have been using them for years and they…read morehave treated my cats for a variety of conditions as well as carrying out standard practices such as neutering. On more than one occasion they have seen a pet of mine at incredibly sort notice even though their surgery was fullly booked. Not only do they offer a high degree of professional work, they are also very sympathetic to owners worries and situations. I have had to have 2 cats put down here (ironically both in the same room) and on both occasions the vet in charge was so kind and supportive to me I felt like hugging them! It's worth noting both times there was nothing that could have been done to save my animals but the vet did everything possible until it was realised that to continue treatment would have been unkind to the cat as well as being a complete waste of money - so many less reputable vets would keep fleecing owners, saying there's still a chance'. These people might not be the cheapest but they are the best i have come across.

This is the vet we use after transferring from another vet…read more The staff are very friendly and will take the time to talk to you and explain options. They spend time thoroughly examining the animals and talking to them and calming them. The vet always explain to my young children what they are doing and why. A great vets with great care.

Superb service, advice and friendly staff. Would fully recommend to anyone.read more