As a tenant - things happen from time to time. Our air conditioner went out and were prompt and on top if it. They got two estimates in a timely manner and the weekend was upon us - They contacted us on a Friday and let us know that it would probably be Monday before they could get approval and start on getting the air conditioner fixed. I was very disappointed because this all takes time and the Oregon weather was flipping back and forth - being cool and then really warm, with the temperatures in the 80's. The next thing I know, they are asking if I would like them to drop over a couple of fans for over the weekend to help out a little or would we like a couple of heaters. I told them that I think we would be ok since the weather forecasts had mentioned it would be overcast with possible rain! I was taken aback just thinking that we were on our own but it was nice to know that they were thinking of us during this time and were trying to do what they could to make us comfortable!! Thank you again - your thoughtfulness was very much appreciated!! read more

They were my property managers (2 homes) for over 10 years. Then, when I needed a place to live as a tenant, they were great in allowing me to rent another one of their rental properties (because both of mine were rented). Recently, they have done clean and repair work to get one of my homes rental ready. I did a follow up walk through and became aware that their vendors did sub standard work. Now, they are responsible for making repairs I have ALREADY been billed/paid for. Another one of their vendors ran over a sewer outtake after months of billing for service that was not completed (so, the vendors liability insurance is now dealing with landscaping sewage issue AND damage to my home). Another vendor went out on a work order to fix a wheel on a rolling gate and, damaged the gate beyond repair. Now the vendor has to pay to have the gate replaced, (not repaired and not at my own expense). We will be filing a formal complaint with the Oregon Board of Realtors. Do not use Oak Tree Realtors. I have experience both as an owner and a tenant. read more

Oak Tree Realtors - Their landscaping vendor ran over the sewage outtake because they hadn't done their regular landscaping maintenance in weeks! - Real Estate Services Near Me - Medford, Oregon

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New team has been nothing but sweet and extremely helpful. I'm a single mom and I felt like they really helped find a place that was a perfect fit for me and my kiddo. I felt as if I was family and maintenance requests get answered fairly quickly. 10/10! read more

Not great, Not Commercial Property Mgmt (CPM)... Only a tad better than them. As a former tenant we thought they gave decent service when we needed it. However, they are a prop mgmt company, which tends to get you on the back end... Like keeping some of your deposit for no reason. We cleaned the place top to bottom, behind the stove, fridge, washer, dryer. Scrubbed the walls, counters, blinds etc. Their policy is to not do a walk through with you, they do it once you have moved out. This practice makes for some shady business, as they can say anything about the place and you have little recourse. Fortunately we took lotsa pictures before we moved in and once we moved out... Video woulda been better as they said one pair of blinds were not working. The blinds were closed and dont draw up when they are closed, they only draw up when the blinds are open... Nothin wrong with them just super cheap quality. They charged us something stupid like $65 for them to replace the cheap-o economy blinds with another set of cheap-o's that Lowes sells for like $10. Oh well, we were closing on our first house when we moved out and I figured I could better use my energy to focus on our new place instead of fighting them. I much prefer renting from actual owners who are much more reasonable than a property management company. read more

Oak Tree Realtors - Real Estate Services Near Me - Medford, Oregon

If you are a homeowner looking for a property management company DO NOT hire these people!!! They have been a absolute nightmare to deal with. They allowed my mother in laws house to be completely trashed and now after 6 weeks they have done ZERO repairs with the deposit and have nothing but excuses and dodged calls. It has gotten to the point that I will be filing a formal complaint with the Oregon board of realtors tomorrow. I honestly do not know how this company is still in business. They are actually ZERO stars but you have to choose something. read more

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Non responsive..have a dishwasher that's been dead & full of sewage for over a year, the house is literally falling apart, we have a no functioning septic & open hole/sewer in our back yard for two years. Been told it's a process but they keep jacking our rent up with no resolution. They violated the lease on day one & lied but they think they've got people over a barrel because of the housing shortage. I've lived in 3rd world countries that are better but they keep screwing and screwing and screwing people even after we were told by employees they run a fraudulent "repair/maintenance" section...the State of Oregon needs to revoke them & prosecute them for fraud. Go to CPM first read more

I currently rent through Oak Tree and they are a horribly run company. First off they won't replace their fridge that makes all of our food taste like shit. We've cleaned out 6 times, however the food still tastes nasty. We're thinking it's a freon leak, but they don't give a shit. Then yesterday, my neighbors balcony collapsed onto the downstairs neighbors patio. Seriously Oak Tree, WTF?!? They will never put money into fixing or replacing things around their property. Also they wouldn't let us sign anothet 6 month lease, because of the fuss we made about the fridge, but now I'm thankful after the balcony ccollapsing next door. read more

Oak Tree Realtors - Real Estate Services Near Me - Medford, Oregon

I want to rant really quick about oak tree as we had an unexpected visit the other day. I DO NOT recommend their services. 1st problem, parked their unmarked white van behind our parking spots in an allyway, luckily my roomates had already gone back to work or I wouldnt have been able to go to my job as I had to cut across other parking spaces, 2nd problem non of them had a badge or any sort of identification connecting them to oak tree, the only thing they had going was the womens outfit, which leads me to the 3rd issue. They are working on our neighbors unit. Our shed is attached to that unit HOWEVER you need to go into our yard to get into the shed that has a GATE, and a sign that says BEWARE OF DOG. They didnt knock to let us know they were on our property or anything and these people didnt even have the key to get into the shed. They sat there working in our yard with no notice, which we have had people tried to break into our house/cars on multiple occassions, which lastly 4th complaint, they told us to open our shed, and when we said we need a 24 hour notice they states that they had gave that building a 24 hour notice and since our shed was attached it didnt matter. Not to mention they didnt even know what they were talking about, they thought the shed looked completely different, 4th complaint, our entire neighbors building is an ILLEGAL building, they have rats and bugs and its half finished. Its being rented out as 2 seperate studio apartments and it does not pass any building codes whatsoever and you dont need to be in construction to know that. I repeat, DO NOT rent with them, we were originally with CPM and got transferred. Its been a day and im still upset. What if they do it again? What if our dog was outside, what if we came out there with weapons since theyre just rummaging through our yard. SUPER UPSET. RANT OVER, THANKS FOR MY TED TALK read more

Oak tree Is the worst. In temecula he tells you lies. I've asked in the coming and take care of incidences over on the property where I live And they don't fix some I have tweakers living next to me who have tons of people over. They don't get come out like you're supposed to. Cause he told him to come out anytime they don't do it there's so many things I can go on and on but I won't don't rent from oaktree. read more

Honestly one of the work places I have ever rented from! Can't wait to move this spring to be away from their petty drama.

I gave them $40 in cash and an application, they made no attempt to qualify me or tell me the place was rented and off their list when I went back to get my money. I guess they were just safekeeping it for me interest free. How kind. read more

Honestly, should just give them no stars. Receptionist should be fired for her last of customer service skills, property managers do not do their job effectively in a timely manner. And the owners and company managers do not return voicemails or emails whatsoever. I rented from them for 8 months and had to call them at least monthly for various things (obnoxious neighbors, drugs in my shed from homeless that they failed to disclose to me before renting, cats under the house having babies and getting into the walls, leaking faucets, faulty electrical outlets and light switches, and broken water heater) When it came time for me to move, I was told multiple different things about my lease and no one would get back to me. I had to just end up moving and sending them a strongly worded letter with my keys and last months rent in the mail. It was a nightmare! If you can avoid renting from them, please do!! read more

Hands down THE worst rental agency I have ever had the misfortune of going through(and I have lived all around the U.S.). They charged a 1200 dollar deposit, and even though we kept the house spotless(even when they did an inspection EVERY 6 MONTHS), they found a B.S. Excuse to not give us back our deposit. If we had more money we would have taken them to court(and my lawyer said we would have had a case). Do NOT rent from this agency. From the other reviews, I can see everyone agrees. POS company. read more

I had a leak in my ceiling, this leak caused a bubble, and the bubble burst. I tried multiple attempts to get this fixed in my ceiling, but they never repaired it. 2 years later finally get a contractor out to repair, but they wanted to test for asbestos. They take a sample, and multiple weeks go by before I have to contact the land lord asking for results/updates when it will be fixed. They said that they received the results over 2 weeks previously and that it tested positive. Its nice to know that they knew that there was disturbed asbestos right above my ceiling fan for multiple weeks while we lived there, let alone the 2 years before they avoided fixing the ceiling. They say they will get it fixed, but i need to be out of my house for over 24 hours for the removal of the popcorn ceiling. They were not going to provide a hotel for my daughter and myself until I called and demanded one. For the repair they had me move all of my belongings out of the living room. I could not have anything in there. I moved everything into the hallway/bedrooms/kitchen, but it left no room to access anything. At this point they had only removed the popcorn ceiling, leaving exposed drywall or whatever is underneath it. Couple weeks go by with me calling them to see when it would be fixed so I could have a decent ceiling again and finally gave up knowing I was moving out in a couple months. Upon move out I cleaned the place well. I spent a day of cleaning, took pictures, and confirmed that everything looked good. I understand a carpet cleaning fee ( I would want my carpet cleaned in a new place), and i also understand that I may have forgotten some items to clean. But they charged me over 2/3 of my deposit. I called asking for an itemized list of what I was charged for, and when I read threw it I had noticed that they had charged me for things that were broken upon move in, that were also notated on the "walk through" sheet. They also charged an outrageous amount for 2 dead light bulbs ( 1 of which never had a light bulb when i moved in), even though I left a 4 pack of brand new bulbs on the counter as I could not reach without a ladder. I made multiple calls to try to get some money back, they finally started ignoring my calls. They had told me that there were items that I was charged for that was notated on the walk through sheet that I had turned in when I moved in. They not only over charged me for cleaning fees, but put my daughters and my own health at risk. read more

Horrible! At first when we were house hunting they were great! But once we moved in, they were a nightmare! The house we got was falling apart! Built in 1971! The roof was rotting and leaking inside the house and garage! They hired someone that did a half ass patch job on all the eaves and only replaced the plywood in some areas when the whole thing needed ripped out! And the gutters all needed replaced! They only replaced one side of the house! The patio cover was so rotten that there was a 2 ft wide black mold/hole in the roof! But yet they just left that there without replacement/tearing out! The ceilings in the house were cracking and sagging but were even worse after the roof was replaced. The bedroom looked like the ceiling was going to fall in. The Air Conditioning wasnt working! 100+ degrees outside and the house was 85+ at least all summer! They hired a guy to come look snd he claimed it was fine and to replace windows. They had several contractors come in on very short notice (not even 24 hrs notice, try 2 hrs notice if even that) to do quotes on replacing the windows and roof (since they were all only single pane). The range hood motor completely went out and so did the bathroom fan! I had to call them in there at least 6-10 times each per problem before it was fixed only somewhat! They also neglected to pay any attention to other maintenance issues such as the kitchen drawers the whole fronts were falling off! We ended up fixing them ourselves! And then there's the plumbing! The whole time we lived there the toilets flushed very weak so clogged very easily! Our main system was backed up due to "roots" so tampons got caught up in that when the plumber came out to de-clog it. We weren't charged on the spot and never received a letter saying we owe $ so we figured thats paid for. Then at random unnecessarily 2 weeks later they left me a rude voicemail saying that due to "feminine products" they will charge us in the future but since there were roots we werent charged! Why say it like that? Why can't they leave it alone? They wouldnt have clogged the main system without the roots in the way.....! Seriously? How embarassing and uncalled for!! And last but not least our pet/cleaning deposit, they ripped us off! I was VERY thorough when I moved in with what was wrong with the house to begin with! So my guess since they didnt find anything we broke they had to get money from us somehow!!!! The carpet cleaning was understandable and reasonably priced. But.....they claimed I didn't do a lot of petty things instead in every single room! Such as washing walls, cobwebs, wipe down outlets, "dusty" counters (seriously????), vacuum, debris on sidewalk and driveway (which it is now fall and leaves drop every minute and they were spotless when we left), clean window tracks and blinds! These were all things I was very OCD about cuz I usually am! They probably let people trample through the house to show it then blamed us since they took forever to inspect it! Laziness and greediness are the 2 best words to describe this place! And sadly within 1 year of us renting and paying rent, every receptionist they had (I counted 4 they went through) were very nice but ditzy! Every time I had a question or request they acted overwhelmed like they didn't know what to do! So breaking it down.....we should have got $1875 back from our deposit but they claim for "dust" and minor cleaning that they would charge us $231!!!!!!!! REALLY?????? They charged $107 for cleaning carpets. So a total of $338 was deducted! All we got back was $1536! RIDICULOUS! Just glad we don't need the $ back to rent another house (since we bought a house instead)! read more

Oak Tree Realtors - An example of petty stuff they charge for on deposit! - Real Estate Services Near Me - Medford, Oregon

(((Update 8/31/16))) OAK TREE REALTORS is a horrible business!!!! Thankfully I recorded the conversation with LORETTA today where she was her above and beyond RUDE usual self! Made sure she knew it was recorded before she hung up.... Only called to ask about my deposit check and she scandalously admitted to having it on her desk and waiting to the very last minute on purpose to send it out! Cant wait to see how much they try to rip me off for! I informed her that I am taking her and them to court and I have other tenants currently with them willing to testify that this isn't only happening to me!!! I have former neighbors willing to testify that i was an amazing neighbor, and all of these people are really good people in the community too..... BEWARE people!!!! Oak tree is actually a very terrible place to deal with! THEY ALSO WOULD NOT ALLOW ME TO HAVE THE KEYS TO THE HOUSE THAT I PAID RENT FOR FOR 13 DAYS THAT I DIDNT LIVE THERE...they made it clear that i turned them in and so i could not get them back, and therefore i would still be charged for days i couldnt even get into the house!!!! IS THAT EVEN LEGAL!!!!!??? (((UPDATE))) 8/1/2016 Oak Tree, yet again, went out of their way to screw me for $522.00.... I made sure they new that my house would be 100 percent ready to rent to another renter 13 days before My move out date... I got carpets cleaned professionally and cleaned professionally and even moved out in 2 weeks.... Instead of trying to get it rented as fast as possible (which WAS THEIR IDEA, so I could have saved the 500 dollars in prorated Bull$@!t rent WHEN I WONT EVEN BE THERE FOR THE 13 days it could have been rented! They purposely rented it to someone and told them the date to move in would be September 1st so they could hustle me for the 522.00....!! Not to mention this is after I caught Loretta in a lie for agreeing to use my money for bills it should have been used for... Instead she stole some of the money and put it toward my rent with out telling me which would have had me paying more than needed the next month... OAK TREE is by far the worst experience I have ever had!!! Makes CPM look like saints!!! What sucks man is they told me that they would do what it took to get people in... And straight lied to my face... I wouldn't have put myself through hell to get out early enough.... THEY ALSO WOULD NOT ALLOW ME TO HAVE THE KEYS TO THE HOUSE THAT I PAID RENT FOR FOR 13 DAYS THAT I DIDNT LIVE THERE...they made it clear that i turned them in and so i could not get them back, and there fore i would still be charged for days i couldnt even get into the house!!!! ((((Older post from halfway through renting))) This was all just a misunderstanding but they went above and beyond from the start to really be jerks about this.... The last girls that lived in this house killed plants I brought back and replaced.... Left a mountain of cigarette butts in the vents to the basement and I just misread the pet agreement and thought my already paid 500.00 deposit covered it and they just turn into Natzis! In less then 24 hours they called me and let me know I was in breach of my renters agreement because I had a puppy.... OBVIOUSLY I WOULDNT HAVE POSTED PICS ON FACEBOOK IF I THOUGHT I DID SOMETHING WRONG My agreement said I could have a dog with deposit.... We made a 500 deposit for my roommates cat...but of course they want more.... In what world does any other company charge more than 250 for a deposit to begin with!!!! Rather than deal with them again, I get rid of my puppy in less than a day... I come all the way home after driving 8 hours to get her a new home to find a note on my door that says they'll be coming in whether i like it or not and I will be evicted if its not to there standard!!!! Last time they did an inspection the lady said I was the cleanest tenant she'd ever met.... BET YOUR ASS if they try any funny stuff this time they will be talking to my lawyer.... read more

Applied here for a rental a while back. Completely forgot to pick up refundable $60 ($30 per person) application fee. Went in today with receipt. It took them a while as there was a new receptionist training. Linda helped in on the search as the new girl was having trouble finding it. Linda was very diligent and didn't give up on us. She found us our applications and the money. Friendly service but if they misplaced the $60 imagine if it was regarding rent?! Yikes read more

If i could give this place a negative 0 i would. Oak tree realtors are slumlords, they DO NOT fix things the right way, they half ass fix them, my sister ceiling almost fall on her head after she called them for a week about a leak in her bathroom but only came after it almost killed her, then half ass fix it, not mention there oven almost blow up then it took them 3 days to come and fix it they had to turn off all of there gas because they were scared to use anything, that was the last straw with these slumlords, now that they moved out and had everything cleaned and fixed before moving they want to over charge them even though everything was cleaned and fixed if anything was broke, BEWARE DONT RENT FROM OAK TREE THEY ARE JOKE!!!!!!!!!!!!!!!! read more

DEFINITELY THE WORST PEOPLE & COMPANY I'VE EVER DEALT WITH!!! We had just lost our home, and needed to find a rental quickly.We had never used a property mgmnt company before, and I wish I had known more about Oak Tree before we signed anything with them. We gave them a total of $1600 in deposits (including a deposit for our cat), and then had to wait 30 days before we could move in. When things went wrong like the fixing constant leaks or getting the sprinklers fixed... it took them DAYS to get someone out to look at the problem. And, when I pointed out other problems while the company's contracted repairman was there. He told me he could not fix it unless it was reported to the office first. So, I had to wait another 4 days before I could get the toilet that would not flush fixed. The place was constructed very cheap. You could not take a step anywhere in that house with hearing the plywood flooring under the carpets creak. You could literally jump up and down and watch the hanging light fixtures start to swing back and forth. After living there for 18 months, we could not take it anymore with noisy neighbors or even louder freeway noises (your right next to the freeway). When we gave our 30 day notice... the following day I got a call from Oak Tree saying they were going to show the house the next day. When a woman from Oak Tree came to show the house, she had 8 people (sketchy looking to say the least) with her, and she wanted to bring into our home... walk around... maybe steal something. I flat out told her she was not bring this many people into our home at one time so they can show the place. She threatened me by saying "it is in the contract", and then went on with more threats by saying "it will cost you $100 if you do not let us show the property". I still told he NO, and told them to leave and come back another time. I later read the entire contract, and I emailed Oak Tree that nowhere does it stipulate how many people they can show the place to at any one time. So, I sent them an email outlining how I was going to let them view the place since I was still there. I said I would take photos of each and every person that wanted to view it. And, that they would also have to remove their shoes before entering our home since we are still paying rent and liable for the carpets. I told them I would also be carrying a side arm if anyone decided to get a little sticky fingered. They decided to not bother us again and leave us alone for the next 2 weeks until we had moved out. When it came time to get our deposit back... this is where the real fun began. Fortunately we took videos before we moved in and once we moved out. Three of us cleaned the place top to bottom, behind the stove, fridge, washer, dryer. Scrubbed the walls, counters, blinds etc. We hired Stanley Steamer to come in and clean the carpets... and they did a great job. Oak Tree's policy is to not do a walk through with you, they do it once you have moved out. After turning in the keys... Their first attempt was giving us back $800 out of a $1600 deposit... after waiting 30 days. They claimed the rest was not being returned due dirty carpets, floors, walls, etc. When we showed the office manager out exiting videos of each and every room, she apologized and said they would re-examine and return the rest of our deposit. Their 2nd attempt to return the balance fell short after another 30 days had passed... as they tried to return only $400 out of the $800 owed to us. When I threatened them with a lawsuit, they quickly retracted the $400 they were trying to return to us. After getting nowhere with Oak Tree on returning what was rightfully ours. I did file a lawsuit in Jackson County Small Claims Court for the $800 balance due plus any court costs. Oak Tree did not respond back to the claim I filed. and I won a judgement and then a Writ of Garnishment. Needless to say, I DID get back my FULL deposit back along with another $400+ in "so-called" damages. I even sent Oak Tree an email copy of the award check that was taken directly from THEIR bank account, with a little FU at the end from me. That was so nice.. :) BTW... we were paying $950 a month in rent, and it is now renting for $1100. Definitely not worth that price. I'm a retired Vietnam Vet with a lot of time on my hands. It did take some time to get through the legal system with all the paperwork (about 4 weeks in total)... but the system worked! So, it was time well spent. I would have much preferred renting directly from an owner who would be much more reasonable than a property management company. But, I'll never have to deal with any company like Oak Tree again. read more

This company is horrible. Gave my notice I was going to be moving out of the property I was renting and next thing I know I have an eviction notice posted on my door! Not to mention that they are cheap. My dishwasher broke 9 times. My front door would mot lock right. Heat and air constantly were going out. Water heater kept popping breaker. They did nothing unless I bugged the hell out of them. Lousy landlords. Dont rent from them. They will screw you. read more

Better than a lot of property managers out there. Quick turnover time.

Request for repairs are either ignored completely or not done for 3-4 weeks after calling at least twice. There were still water leaks a year later in the home we were renting, and they will result in damage to the walls and cabinets if they are not taken care of. Even if the tenant leaves the home in better condition than they did upon move in, they will not get a fair portion of the deposit back. Even if tenants note problems on their move-in sheet, they will be held responsible for them upon move out. Prior to hiring a professional cleaning company upon moveout, I voiced my concerns about not having a walk through to verify everything was done. I was told I was the only one who had ever requested a walk through, and that as long as I checked the work of the cleaning company and provided the invoice copy, there should be no problems in getting my deposit minus carpet cleaning back. The carpet cleaning company charged for 'extra cleaning' of a carpet that was new when we moved in and we had no spills/spots/etc, and we are a shoes-off house. After checking back a couple times with the office manager who couldn't find the copy of the invoice I provided, then acknowledge receipt of it, I was sent a steaming and extremely unprofessional email from her. She claimed my side of the story was without merit but offered $75 to leave her alone and not send any more 'ridiculous emails.' We had not had any negative communication prior to this point. I decided to be the bigger person and write it off as a loss, but I wasn't going to be 'paid off' to not warn others. Save yourself the headache and the money...use someone else. read more

My wife and I were tenants for over two years in a property managed by Oak Tree. I will tell you this of our experience. Right from the very beginning Oak Tree did everything the could for my wife and I. We were coming here for Europe and my wife was still waiting for her green card and we had two pets. Not a easy task. But not only did they find us a place to live, it was really very nice and a reasonable price as well. And for the two years we were there, service was great. Whenever there was a problem, it was usually taken care of in a couple of days. Even when the air went out last summer in the heavy heat, it was only two days. Right to the end the came through for us. And after we moved out and we turned the home back over to them, Oak Tree stepped up once again and returned almost all of our deposit. Honest, Fair and Compassionate are what I would say about each and every one of the person we dealt with. From Tim Mccullough the manager on down, every one of them. I do not know what these other people are talking about so I would absolutely use them again with out hesitation. Oak Tree, Be Proud of a job well done :) read more