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    3 years ago

    The owner ripped me and my family off by not reimbursing us for a month's care after my mom died.

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    Serenity Villa

    Serenity Villa

    4.4(16 reviews)
    4.0 mi

    I have been in business 17 years as a private geriatric care manager and think the public deserves…read moreto know how the owners of this assisted living home conducted business. On Friday, June 14, 2024, I toured Serenity Villa with a client of mine, a potential resident. We were shown two available private rooms and agreed to take one and move in on June 20. On 6/18 12:39 PM Maritza (staff) texted to say the room was no longer available for my client. She said Allie could go into a shared space though. I was on vacation so didn't see this text. On 6/19 at 9:59 AM, I called the owner of Serenity Villa, Aida, who said they chose to phone a person who had toured a couple of months ago to let them know someone expressed interest in the room. Apparently that motivated that old lead to hustle over and put down a deposit. The room was given to that person instead of my client! I expressed to Aida that we were very disappointed to lose the room as the caregiver for the potential resident was leaving the state on 6/22 for a two-month period and we were now in a bind to find a new place with one day's notice. She said, "This is a business." I told her I thought reneging was very unprofessional and unethical. She didn't seem to care. She offered a shared room, but my client has not shared a room since college and said no thank you. I suggested to Aida that perhaps the person they gave the private room to could take the shared room instead for two months, and then after my client left, take the private room. Aida was not interested in this arrangement. I was angry at this switch and commented to Aida that she had not even apologized for the change. She didn't think she needed to since "this is a business" and they can do what they wish. FYI: According to the licensing agency for care homes, Community Care Licensing, this building has five type A citations. An "A" citation "is for the most serious type of violation in which there is an immediate risk to the health, safety of personal rights of those in care."

    Don't doubt the people at Serenity Villa are truly miracle workers…read more My father lived there the last two months of his life and benefited greatly from all the kind people, thoughtful and attentive care. It's impossible to put to words the comfort Serenity Villa provided during a tender time. I am eternally grateful for the thoughtful and respectful care of my father. Thank you from the bottom of my heart.

    Brookdale Senior Living - Chanate - Brookdale Chanate Courtyard

    Brookdale Senior Living - Chanate

    3.6(21 reviews)
    5.5 mi

    My mother in law who just turned 100 years old moved in Brookdale over a year ago now. They have…read morebeen fully staffed since her arrival in February 2023. She is engaged, loved on, and all her need are met daily! The staff is kind, thoughtful and always very helpful. The care staff at Brookdale Chanate is top notch. My mother-in-law now needs memory care, and Wow I'm so impressed with the Clare Bridge team that keep her taken care of, take her out for daily walks, help her engage in sing-a-longs and all together make sure she is living her "best" life!"

    My mom lived at Brookdale Chanate for the last three years. First in Assisted Living, then in…read moreMemory Care. She just passed away peacefully in her sleep last week. The staff at Brookdale Chanate has always gone far and beyond normal care and consideration. My mom loved the caretakers that made her feel like family. She was cared for with comfort, loved with passion, and treated with very knowledgeable caretakers both medically and personally. She was kept active with various activities, games and exercises. The meals were up to high standards, delicious meals and nice variety. They were also quick to adjust my mom's diet when she had swallowing issues. Housekeeping keep her room, bathroom, and the entire facility spotless and the entire property clean, clean and with a fresh scent always. The administration, from the executive director, finance director, health & wellness, medications staff were always available and ready to make my mom and me happy, comfortable and informed. Lastly, but MOSTLY, a huge shout out to Anna, Dori, Javy, Stephanie, and many more, too many to name for their loving, caring, funloving ways, THANK YOU FROM THE BOTTOM OF MY HEART!! Sincerely, Robb Guempel, Margaret (Peg) Guempel's son & caretaker.

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    Brookdale Senior Living - Chanate - Brookdale Chanate 3250 Chanate  Santa Rosa, CA 95404

    Brookdale Chanate 3250 Chanate Santa Rosa, CA 95404

    Brookdale Senior Living - Chanate
    Brookdale Senior Living - Chanate - Deer in court yard

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    Deer in court yard

    The Reserve at Fountaingrove Memory Care

    The Reserve at Fountaingrove Memory Care

    3.8(12 reviews)
    4.8 mi

    I can't say enough good things about the Vineyard! Having to put a loved on in a facility is not…read moremost peoples first choice, but for my dad, it was the best option for him. He moved there 6 months ago, 9 years into his Parkinson's battle, with occasional dementia. This is the first facility that HE wasn't constantly asking us to move him from, although he did still occasionally wish he could come home. His previous facilities I would say had an adequate staff. They met the needs. But they didn't truly care about the residents, get to know them, joke with them, empathize with them, treat them like they were their friends and family. Marina, Donna, Sonia, Maria, Hercules, and the others went out of their way to make Dad, and the other patients, feel special. The food is excellent! They host fun events, like Casino Night, and some of the ladies there acted more like they were on a cruise ship than in a care facility. It's clean, and it doesn't have that "hospital" smell. They have a variety of enrichment activities daily and encourage residents to come out and mingle. They also have a beautiful center courtyard so the residents can go outside as they please and not feel trapped. Unfortunately my father passed away last week, and while we were there at the end, the caregivers were gently attentive to my dad, making sure he was clean and comfortable until the end, and comforting to us as well. I only wish we could pick up this facility, and all of it's staff, and move them closer to Livermore for my mother in law.

    The Vineyard has really improved since the new company and directors took over. The Executive…read moredirector is always answering questions and communicates with families often. Whenever I visit, the residents are happy and are attended to quickly by the staff. The food is really good and the menu is always changing. The new actvities director is helpful and engaging. I am very happy with the new changes and atmosphere.

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    The Reserve at Fountaingrove Memory Care
    The Reserve at Fountaingrove Memory Care
    The Reserve at Fountaingrove Memory Care

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    Varenna Retirement Community by Wellquest

    Varenna Retirement Community by Wellquest

    2.0(1 review)
    5.6 mi

    As of 1/1/25, Varenna at Fountaingrove in Santa Rosa has decided to mark their old Yelp review page…read moreas inactive and start a new one. I assume they took this action because of 2 unfavorable reviews (one of which I am reposting below) as a means to erase the past and start fresh. Sorry Varenna, it's not going to be that easy. A quick update to my earlier review below, the restaurant service went from mediocre to horrible over the last almost 2 years, and the food quality has also gotten considerably worse. I realize that Varenna is undoubtedly having staffing problems with the restaurant as are most eating establishments, but perhaps you should make some changes to the employee pay and allow tipping to attract employees who will stay with the company for more than a month or two. Most elderly people are more than happy to tip and tip very well for great service. Here is my previous review. Varenna is probably one of (if not the nicest) retirement centers in the entire Bay Area. The facility is 1st class with a beautiful setting, and a staff that is very attentive to all of your needs. So, you're probably wondering why I didn't leave a 5 star review, right? Well, if you visit their web site, they have a video describing the dining room, and an interview with their executive chef who goes into great detail about sourcing out locally fresh seasonal ingredients for their 5 star dining experience. In reality, the food is mediocre at best, more along the lines of what you might find at a Denny's restaurant. My parents moved to Varenna several months ago and overall, they're happy with their choice. As you can imagine, the place is very expensive like most retirement centers. Besides the monthly fees of around $10,000, you have to buy your apartment, which at Varenna starts at around $400,000 for a studio to well over 1.5 million for the larger suites. For those of us fortunate enough to have saved a nice nest egg for our retirement, this isn't a bad way to go. My parents like most elderly people can take care of most of their own needs, but meal preparation and eating right sometimes takes a back burner to everything else in life. So elderly people who can afford to live in Varenna generally have a very selective pallet. They know what fine dining is, and have experienced the best restaurants the bay area has to offer. What they're getting at Varenna is not what they're accustomed to. I remember the week my parents moved into Varenna, and as I drove to the main entrance, I noticed 2 semi trucks on the side on the main building unloading goods. Normally I wouldn't think much of this, but these 2 trucks belonged to a company called Sysco, which is a very large commercial food distributing company. They deliver frozen food to airlines, large restaurant chains (like Denny's) and while their food isn't bad, it's not the kind of food you get in a high end restaurant that sources out local fresh ingredients. I've eaten in the dining room with my parents at the restaurant in Varenna perhaps a dozen times, and some meals are very good, while others are really horrible. Bad meals that come to mind are a Caesar salad that was obviously made with bagged/pre-chopped Romaine lettuce that was turning brown, meat balls that were still a little frozen insides because they hadn't been microwaved long enough, all of their seafood dishes are frozen, which is ironic because fresh halibut and salmon are in season right now and plentiful, and they can't seem to find it anywhere. Hamburgers are generally dry and over-done, and my father complained about a skirt steak they served him last week, and it was so tough he couldn't cut or chew it. The waiter simply took his plate without asking how his uneaten meal was. They have a very limited daily menu, and even though they only have to be sure to have a few ingredients on-hand for that limited number of dishes, they are still frequently out of things. They have a decent wine and beer selection, and they're always out of some of the best wines (hence customers bringing their own bottles and being charged a corkage fee) and almost always out of beers that we want to order. I could go on, but you get my point. I'm writing this mini-novel not to inflict any kind of reputational damage on the staff or the facility, only to make them aware of a problem that absolutely should not exist. Most elderly people are too nice to complain about the food, but they talk amongst themselves and most agree, the food isn't great and it should be. Out in the real world, if they paid for an expensive meal and received this food, they wouldn't return, but that's not a choice they have at Varenna. If there truly is an executive chef at Verenna, fire him/her and hire somebody who knows what the heck they are doing. If there isn't a chef currently, you folks make more than enough money to hire a damn good one from just about anyplace in the world. Give these people their money's worth, and let them enjoy life

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    Varenna Retirement Community by Wellquest
    Varenna Retirement Community by Wellquest
    Varenna Retirement Community by Wellquest

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    Oak Tree Ranch - assistedliving - Updated May 2026

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