Excellent service! I had an issue with my vacuum, and Jesse had it repaired with a new part by the very next day. Not only did he fix the problem, but he also went above and beyond by thoroughly cleaning the vacuum inside and out. The improvement in suction power was immediately noticeable, and he even cleaned exterior areas. I was so impressed by the extra care and attention that I called back to thank him. This level of kindness and customer service is rare these days. Highly recommend! read more

Made an inquiry phone call to them regarding some parts for a cordless Dyson. They were patient and informative on the phone. Answered my questions and provided some options and alternatives to what I was looking for. I did not feel rushed on the phone. Excellent customer service read more

They do great work and its about the only place in town that services Kirby. U definitely need to get there

This place is wonderful! I've been a customer for 10 years. I've purchased a vacuum and have taken multiple vacuums to be repaired there. Customer service is great! Jesse especially is wonderful. Very friendly, helpful, knowledgeable and very down-to-earth. read more

Extremely poor customer service. The representative spoke in a condescending manner, as if I were incompetent, simply because I asked questions about something I was unfamiliar with. Completely unacceptable. read more

So I stopped in to have a plug replaced on a vacuum. The gentleman that waited on me said yes he could fix it, at a reasonable price, and if I wanted to wait, HE COULD FIX IT RIGHT NOW!! What???? Actual customer service, you can imagine my shock! The whole process took about 10 minutes and I was on my merry way. Thank you so much!!! read more

I had frayed the cord on my vacuum and had a hard time finding a repair shop that had the cord in stock. Their service is great and very helpful. read more

The older guy who owns it is wonderful. Was able to get a part in that Dyson was out of and fixed my vacuum right when he received it! Will come here again if my vacuum needs work! read more

Well... iffy is slipping into the land of clusterfucks. Ordered a part for me, I went in to pick it up and had sold it to someone else. Since I was there I needed to a change a couple filters they sold me, wrong ones of course, and the aftermarket were supposedly more that the Dyson brand, not likely but since something had a price on it I'm just supposed to take his word for it. Knowing I'm getting screwed I told him forget ordering another part and just return the two filters. Now the real fun begins - he doesn't know how to do a return. He has to phone a a friend, keeper of the secrets as it were, who knows how to do it just can't explain it over the phone. I now have to wait for the all knowing to return and process this refund. So giving this place another chance was a mistake and one I won't be making again. read more

I was sorry this store left Oak Lawn, but was happy to find them in Countyside. They have taken great care of our 30 year old Hoover which is still running great! This time I brought in a 5 year old Dyson V8. I had watched a few YouTube troubleshooting videos, which led me to believe it probably wasn't fixable, but we got a call later that day that it needed a part, at a very reasonable price, and it was ready the next day. And after I picked it up, I was pleasantly surprised that all 3 brush heads I had brought in with it (just to explain my original troubleshooting) had also been serviced. I have always experienced great service at this business and I highly recommend! read more

Do not do business with these guys. I know it's strong language but they are not capable and lied to me over and over. I left a Miele vacuum there on Saturday and showed the guy Joe what the problem was. He wrote it up and said somebody would call on Monday to let me know if they could fix it and what the cost would be. I didn't get a call so I called on Monday late on the day. Talked with 'Jesse' and he said he hadn't looked at it and would call Tuesday. No call back on Tuesday, so on Wed I went there in person. They said it couldn't be fixed but I noticed it now wouldn't stand up on its own. They said that's how it was when I dropped it off, which is where they were flat out lying. I could also tell that it had been taken apart but not put back together properly. Be cautioned. read more

I was looking for an extension hose for my Dyson DC40 which has been extremely hard to find. It was always sold out on the Dyson website and the ones they have on Amazon didn't fit the vacuum. I was lucky enough to find this on Amazon via Oak Lawn Vacuum. I received the hose today. It is an actual Dyson product and works perfectly. Very happy with this purchase. read more

Nice and professional. They fixed the problem and with a decent price. I will definitely try them again when this vacuum undermines me again! read more

Good job. Found problem quickly and fixed it promptly. Very pleasant to work with. Would highly recommend to anyone looking for repairs.

Great experience here today. We went here to get a belt for our vacuum cleaner. He had it right there, put it on, cleaned it and for less than $15.00, we were on our way. We are glad to hear they will be opening another store in Countryside within the next year. We didn't mind traveling to Oak Lawn from Bolingbrook though to get what we needed in a friendly manner. This is after we went to a vacuum/sewing store in Downers Grove 2 weeks ago and were so disappointed in their service. After looking for 15 minutes on-line for the belt we needed, they ordered the wrong one and it was 3 sizes too big after a call a week later to pick it up. We returned the wrong size belt and she never inquired about ordering the correct one or sorry about that. Choose Oak Lawn Vacuum every time! read more

My experience at this place is not good. I brought my dyson in because the wand is clogged, and I was quoted $40. The guy at the shop called me back & recommended more things for the vacuum, such as 2 new filters and overall unclogging. I called Dyson and they were sending me the parts that I need for free, so I didn't want to pay for the services mentioned above. I went to pick up the vacuum, and was informed that 1) the vacuum is somewhere in the store, they cannot find it. Can I wait for the fix guy to come back. 2) When they did find the vacuum it was missing the cover to the container. Why? Because Dyson is sending me a new one anyway, so they threw it away. Needless to say I was angry. These people have no right to throw my stuff away without informing me. I asked the person at the front counter (I believe he's the owner) and he kept repeating, "I don't know what's going on, I just work here." SERIOUSLY?? It's your shop that you don't know what's going on? I waited for 30+ minutes for the technician to come back, meanwhile the owner ignored me & kept repeating it's not his problem when he caught my eye. I left with my headless vacuum. Seriously bad customer service and money extortion. read more

I brought my newer Electrolux vacuum (about $150) to this store because it didn't want to stay upright and was wobbly. I bought it only 6 months ago from Amazon. This store properly filled out their paperwork and called me back in the stated time frame to say that the manufacturer would not repair it, as 180 degree vacuums tend to do this. The friendly and helpful man behind the desk is thorough and detail-oriented; I am upset that other Yelp reviewers choose to bash him. That's low. He thoroughly explained the reasoning again when I arrived to pickup my vac. They're even keeping my info on file in case another issue arises. No charge. Thank you! I'll be sure to come back again....in our out of warranty. read more

Efficient service with a smile.I brought my vacuum in on a Saturday . They suggested I wait ....then they replaced the switch for 7$ in 7 minutes! I went home and cleaned. Fabulous read more

I was very impressed by the service I received. The people were courteous and professional. Prricing was honest and reasonable. I was so satisfied with their service that I brought in my other vacuum cleaner that worked fine but needed a spare part. You may want to consider Oak Lawn Vaccuum your go-to place for your vacuum repairs! read more

These jerks are selling $40.00 toilet paper on Amazon for $225.00! Please stay away from them. They should be ashamed of themselves. They must have not read the law on price gouging. It's ILLEGAL. They are taking advantage of the high demand in certain supplies. There are people out there that really need the supplies, including sick and elderly people. I hope no one is that desperate to pay that kind of money. I hope they get buried in toilet paper. read more

I brought my Dyson vacuum to the Oak Lawn location and received great customer service. I just needed the attachment hose repaired and went to the new location in LaGrange. Jesse provided great customer service. Thank you! read more

They took my deposit and couldn't repair my vacuum. They said they couldn't give back the vacuum either unless I overpaid for the repair. They're thieves read more

Quality Work is completed for you at Oak Lawn Vacuum. I took my Kirby in for some minor repairs and it was taken care of quickly and professionally. The nice gentleman at the shop even took the time to show me how to replace the belt and do all the conversions myself. I would definitely recommend Oak Lawn Vacuum to anyone in need of vacuum repairs or maintenance. read more

Nice people, quick turnaround. They were able to clean my Dyson and its like brand new, out of the box. Thanks again!

Very poor customer service. I called to ask if they had a part for my machine. They told me it would have to be special ordered. Fine. I called again to ask about a different part, but this time while I was in the middle of giving him my model number, the man who was on the phone I guess tried pulling away from the phone like putting me on "hold" but I heard him say "IT'S THE SAME PERSON AGAIN ABOUT THE BISSELL..THEY ALREADY CALLED I DON'T KNOW WHY THEY ARE CALLING AGAIN." So apparently, you can't call this store more than once not even to ask a different question because apparently it's a huge mistake that they can't help but keep their rude comments to themselves. If this is how they are over the phone, I don't even want to find out how they will be with their service. I am staying away. read more

A few weeks ago the toggle switch on my vacuum went out. I called Hoover to see if I could get a new part. They were unable to help me but did refer me to Oak Lawn Vacuum. I called and was told to bring the vacuum in. I did. The proprietor was not only knowledgeable but also quite personable. He had my vacuum fixed quickly for a reasonable charge. I was very happy with my experience and my vacuum is running beautifully. I would definitely return and highly recommend Oak Lawn Vacuum. read more

Visited these guys in Countryside yesterday. I needed couple of small wheels for the floor attachment of my Shark. He had some old spares and since they were used he didn't charge me for the parts or for the installation. Nice guys, more than helpful as I was on my way in less than 10 minutes. By the way , I tried ordering parts for my Shark and since it was old I couldn't get replacements. So I was ready to buy a new vacuum cleaner. They saved me hundreds $$$$. Yes, I will go back next time i need service. read more

Great service. Promised as delivered and very knowledgable. Just needed a plug replaced and they fixed it as I waited. Definitely would recommend. read more

Always been helpful, multi products fixed , good recommendations. A recommended business!!! read more

I stopped in to get my fairly new Orek repaired. The Orek dealer was out of the way and my time was limited so I stopped in on my way to work. This place exceeded my expectations. My repair was done the next day at a reasonable price. The thing that made this a good experience was the guy behind the counter. I wish I caught his name! His customer service and attitude were excellent. If I were the store owner, I would be very proud to have him represent me. He did and said all of the right things and made me glad that I chose to have my work done with them. I left there wishing I could find employees like him! read more

I took my mother to get her vacuum taken care of and was absolutely MORTIFIED on how my mother was treated! They even didn't take care of the problem properly. Anyone else writing positive reviews must be friends or family to them. read more

I needed vacuum warranty service to be done and I went to Kritz Vacuum first, as it was a closer location to me. The service at Kritz Vacuum was horrible and disgusting. I felt like I was treated the same way you would treat a dirty dog. Anyways, I went to Oak Lawn Vacuum on Friday and there were 2 young men there.They required a $25.00 deposit as their store policy which is refundable if covered by the manufactures Warranty. Amazingly, the next day, I was notified that the warranty would only cover the switch and the rest of the repairs were chargeable, the main complaint was the unit runs and shuts down, little did I know it was clogged and needed to be unclogged. I approved them to unclog it and paid the servicing fee. When I picked up the vacuum, it was cleaner than I have ever seen it before. I would recommend this place anyone no matter where you are located, Oak Lawn Vacuum has the best service I have ever experienced. I've referred my friends/family and they are all amazed at the wonderful service and customer relations. Did I mention they've been in business since 1921 Wow. I can Understand why they are still in business. read more

My vacuum is like new. Quick honest & knowledgeable place.I went in to get a belt for my shark vacuum. Had called shark clean & they were trying to sell me the brush & belt so I decided to find the belt elsewhere. I walked in to Oak Lawn vacuum & they were pretty busy but quick to get to me. Watching their interaction with the other customers I realize how honest & knowledable they were. When it was my turn they looked at my vacuum explain that I did not need a belt, the belt was fine they took my vacuum brush apart cleaned it out for me showed me how to clean it out return my vacuum and there was no charge. The lady they took care of before me had the same experience they turn her vacuum on and realize that it had been put back together wrong ..explain the problem to her. I was very impressed with their honesty. I would highly recommend this place. read more

I brought in our Hoover SteamVac Spinscrub and they had the parts in stock and it was ready the next day. Mo was kind, courteous and explained their procedures thoroughly. It was a great experience and they definitely get 5 stars from me!!! read more

Oak Lawn Vacuum provided the very best service, quick response and turn around time. I spoke and dealt with the young gentleman who was extremely professional and helpful during the entire process. I would absolutely recommend their services to anyone looking for vacuum repairs or any parts and accessories. read more

Whenever I have a problem or need any supplies this is the place to go! Deal with the young guy he's very helpful. Also whomever repairs or clean my machine gets it looking and working brand new! Which its about 3 years old. Great shop 5 stars check it out for yourself! read more

My Hoover Air Cordless needed to be repaired. We called Hoover and they sent us here since we have a warranty . The man behind the counter is slower than molasses so we had leave and come back another day. (Didn't want to be late for work). When the vacuum was brought in the man behind the counter was demanding for our spare battery and charger. We were told by Hoover that it wasn't necessary. The man called Hoover and said the part would have to be shipped in. The man gave us a time frame of about 4 weeks for the repair. He called back five days later and said it was ready. My husband picked it up and was told that the part was not ordered and that Hoover told them to just remove a part. My vacuum is working so that is why I didn't give one star. However, I am a skeptic and think that the repair job wasn't done properly. It sounds fishy. read more

Oak Lawn Vacuum is a highly professional repair shop. My damaged vacuum was completely repaired in a timely manner. I was treated with courtesy and respect. Moe is fantastic with customer care issues. I would highly recommend the Oak Lawn Vacuum. read more