I have been on the 02 network for my whole life and have no complaints about them. Their service is always excellent, they always have good offers and deals on, their customer service on the phone is brilliant and they do funky things like give you an online duck fishing game when you top up or they randomly send out sweets!
However, I must take issue with this store. It is quite small and pokey, and for some reason always has phones missing on the wall so you can't check things out properly. Most phones are also models, so you can't interact with them and give them a test drive.
Their selection is poor and the accessories are scarce too, but where this place really fails is on service. I spent 15 minutes at the till being practically ignored after informing them of my 02 phone's fault, then endured a bunch of questions which I had already gave them when I explained the problem, and rather than sorting my repair, which I was informed over the phone should have happened, they instead basically sat and tried to Google the answer to my problem! I was genuinely shocked by the lack of effort and professionalism.
Go elsewhere to get sorted with 02; these guys were a bunch of cowboys! read more