I just want to say that Dr. Michael O Shea isn't the problem...it's his receptionist.
I had a standing appointment for 2 weeks. When I arrived a half hour earlier than my 10:30 appointment, I gave my information to the receptionist and waited about 10 minutes. She looked up my information and said that I didn't have an authorization. I asked if I didn't have an authorization, how could I have made an appointment, with all of your information on it? So I called my insurance provider and they said "Yes, you have our authorization for the doctor. We'll fax it to Dr. O Shea". The receptionist said "Even if we get the fax, you'll have to make another appointment!"
"Why?" I asked. "Dr. O Shea is too busy to see you today", said the receptionist. There was no one else in the waiting room! I was told to come back in 2 weeks for another appointment. My foot has been in pain for 3 weeks and she wants me to come back after Christmas? I don't think so...
I can't blame the doctor for such rude behavior...only his receptionist. Maybe he can hire or provide his patients with better receptionists with more compassion and understanding than what's in his office now.... read more