I was on my way home after dark when I realized I hadn't gotten that new headlight bulb yet, so I stopped by O'Reilly Auto Parts in Tillman's Corner. The parking lot was empty at 7:40 pm this Thursday, but the "Open" sign was on. As my one headlight and fog lights reflected in the storefront glass, the parts specialists seemed to be debating whether I was coming in for a headlight or something else, though I didn't see them actually betting on it.
Once I got through the door, they greeted me with smiles and, "What can I help you with today?"
I replied, turning toward my car, "I'm sure you noticed my headlight when I pulled up."
The parts specialists looked at each other and said emphatically, "I knew it!" I guess people come to the auto parts store to buy parts and still don't buy a headlight.
I learned there are different headlight bulb sets for my car, priced from $120 to $52. I could have bought one bulb, but I didn't want two different brightness levels in my headlights because one was older. That's something that annoys me about oncoming traffic. I chose the $52 set because it matched the bulbs in my vehicle.
As the headlights were being rung up and no other customers were in the store, I asked the parts specialists if anyone could help me put the bulbs in my car so I wouldn't have a headlight out while driving home in the dark. One of them came out to see how difficult it might be and changed them in a couple of minutes.
My receipt said the transaction was at 7:51 pm, so I spent less than 15 minutes there. I didn't read the parts specialists' name tags, but I noticed how they treated me when I entered the store. They gave me options for the item I wanted to buy and offered to add me to O'Reilly's customer list. What really stood out was that they cared enough to help me change my headlights after dark so I'd have two to drive home. Thank you for that.
I may not know your names, but I know the guys at O'Reilly Auto Parts in Tillman's Corner care about getting their customers the parts they need, even double-checking part numbers to reassure me they're correct. They had a great attitude throughout the transaction. read more