I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Just had a bizarre exchange with person at cash register during a pick up order of which there was…read moreconfusion. Perhaps the worst customer service in the history of customer service ! When I referred her to website for clarification she refused to look saying ' I don't buy stuff on our website ' adding with a final statement ' I just push buttons here' HIGHLY recommend avoiding this location until a responsible persons are found. I'll try to catch her manager this week and hope he/she looks at the company website and doesn't "just punch buttons"

Service was faster than expected when I took my son's phone in to have the screen replaced. Check…read morein/check out took a while, but the work itself was faster than estimated. Definitely recommend!

The dude with braids, David, was fantastic. He gave me a great price and had the phone returned in…read moreunder an hour. Bonus points- I called the store first, and had them quote me a cracked screen and a charging port. When I got to the store, they suggested cleaning the port first, which they did for free, and pulled out so much lint I was shocked. I figured I'm a pretty clean dude especially with electronics and I couldn't believe how much lint they pulled out of that tiny iPhone port. When they did that, I figured I had enough left in my repair budget to get the battery replaced, which they had in stock, and they threw in a steep discount for the two services. I'm very happy and will go back there without hesitation.

Probably will not do business with them again. I purchased a marine battery in 2021. Two weeks…read moreago I started to have problems with it while I was out of town on the water. Called the store to try to get information so I could go to a batteries plus near me and swap it out. They did not have a record of it in their system. I ended up buying a new battery. After I got back a week later I contacted the corporate office to get the information I needed. They were not able to adequately explain why the Madison store did not have the information in their system. I printed out the information and took the old battery and gave it to them. They did swap it out. I will keep it as a spare. I really bothers me the information was not in their system and that is the reason I will take my business else where.

Wasted our time. Said they have fixed "hundreds of phones." Yet they said they couldnt replace the…read morebattery in our iPhone. Bad attitudes. I think they just wanted to make excuses so they could get out of work.

Had the batteries I needed, stocked up on some others bc they had a special, that was cool. Got in…read moreand got out, piece of cake. I don't know how the customer service is as I put my stuff on the counter, he rang me up, told me the total, bagged my stuff and returned to what he was doing. So if you need help, I don't know.

SCAM ALERT! Took my Galaxy S23 Ultra with a cracked screen. They wanted $428 to fix screen. Told…read moreme all S23 screens come with a new battery and bezel. I said okay. When I picked up phone and paid, I noticed there was no new bezel. They said "Oh yeah, I forgot that they no longer send the bezel and battery so yeah, $428 for new screen. I had them remove it and had Ubreakifix replace the screen for $284. DO NOT CARRY YOUR PHONE TO THESE SCAMMERS!

Went to this location last week employee was helpful had to get plastic lug nuts for my truck in…read moreturn had to get a new front rotor went to Firestone and they fixed the issue went their of his recommendation Thank You!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

Nat and Andrew were extremely helpful and knowledgeable. On top of that they were a joy to talk to…read moreand definitely made my evening. These two definitely earned my business!!! Thank You,

Broken equipment and over priced! Went to Gallatin TN location to get OEM remotes programmed,…read morestore personnel were great but their machine was broke; called Madison and Mt Juliet - Madison "we dont do that on Sundays" and Mt Juliet |We dont do that at all"; called Bowling Green, we can do it - but not for Nissan!. Ended up up Nissan dealer- $75 for 3 remotes versus $89 each that BatteriesPlus wanted - even though they advertise 50% less than a dealer!!