Where do I start explaining this nightmare. I didn't have appointment and dropped it off at 1130,…read morewhen I walked in I waited while Amelia (store manager) was talking about personal conversations, right off the bat it felt as if I didn't matter, at least 5 people sitting there without acknowledgment.
As I explained my situation with my brakes making a noise and a oil change, Amelia who helped me said you are ok to wait after we diagnose the problem. I waited for 45 minutes until I realized it was going to be awhile and I get it, I didn't have a appointment so I accepted that. I took a uber to the mall to waste time. They finally call me around 2:45 and tell me the issues, needing new whole package with the back breaks. I accepted the work order, and they started on it I assume at that time.
I arrive around 4:30 and see the car is up on the rack, Darius the store manager as he stated, went back to check on my car, I watched the mechanic that was working on it approach him and they went off to the side out of view. Darius comes back to say the car is done, but the parking brake is not working and suggested to come back in a few days. I told him I had to work, but he also suggested the parking break was like that when I came, he followed me out and I put on the parking brake and it went all the way up with no resistance. I looked at him and he realized he tried to the pass the car back to me like this. I told him to have some integrity and I am not unreasonable, just want my car back with the work done properly. I watched them test drive it twice and put it back on the rack several times trying to fix the parking break. Darius said he was a master mechanic and could fix it. But at 5:00 pm, he disapeared and left for the day and did not come back to tell me they were having issues. Brian the only real good guy who told me the truth that they were struggling with it. Its 6 oclock and they finish the car. When I got into it, the gear was in drive, the power of the car was on as if they were in a hurry to get off work. I paid my bill and drove about a half of mile unitl I heard a dragging noise, I get off the freeway and see they did not connect the undercarraige and it was completely hanging off. I drove back to the store to find they are closed of course, could not find the key drop anywhwere. So my girlfriend takes me to work and goes to drop off the key the next morning.
I called the store to have Amelia answer, I explained what had happened, in a surprise who stated she worked there 11 years and never ever seen this. I told her to read yelp because your name is all over the place, she was obvious hired for this situation, lying, rude and defensive, basically clean up all the crappy work they do. She gaslights me, I told her to please attach the carriage please and would like a refund for the labor so I could another place to fix the parking brake. She responded to let me get my master mechanic on it, but at that point after Darius the master mechanice he claimed, I wanted no part of it, the trust was gone. She did not like that I called her out on if you read yelp to see all the reviews of things gone wrong at that store which contradict her poor excuse for the bad work done. Her tone because aggresive and nasty and said I can put all the old parts back on the car, I said sure, then she said it would take awhile and said have a good day sir and hung up on me.
This is a horrible experience, and very dishonest people with no integrity or concious to do there jobs right. As I was in the waiting room, I saw several people vaping and unprofessinal. I would avoid this place at all costs, not honest people in any form. I now have to pay another mechanic to look over all the shotty work they have done to my car, the humming sound was still there when I brake. Be careful folks I think the Amelia who runs the place spends more time insulting and being rude to customers than making them feel like there trusted. I have seen this type of employee before, she is hired to gaslight, protect bad work and make you go into insantiy. A simple rear brake job and oil change turned into a real nightmare, they have no idea what they are doing
The Brakemaster is not a master at anyting but take your money and sub par work. Its sad no one is very skilled anymore and is replaced with gasligithing people to try and make you feel as if its your fault. Brakemaster created the issue then trys to turn it around on the customer. They have no intergrity and hang around the shop as if its there clubhouse rather a place of buisness. Very scary if you ask me. Find a personal mechanic who does good work. At the end of the day, my car was worse off than I took it in, is that a good outcome?
I get a text to call the store and the charming and unknowledgeable Amelia lets me know she ignored my request to not do anything but attach the undercarage she found the noise problem. I told her to please not do anything, so hung up again. Strait SNL skit.
